TicketQuarter Reviews 842

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service, praising the staff for their helpfulness, efficiency, and professional approach. Many people appreciate the quick response times, often receiving replies and resolutions within minutes or hours, even on weekends. The service is consistently described as superb, making the overall experience stress-free and easy. However, some customers experienced issues with their orders, specifically regarding ticket delivery. A few people reported not receiving their tickets within the promised timeframe, leading to frustration. Additionally, some reviewers were dissatisfied with the disability service, noting inconsistencies in how assistant tickets were handled.

What people talk about most

Response time

Users describe positive interactions with response times. Many customers praise the quick and efficient... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent customer service. Many... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the staff for being helpful, polite,... See more

Order

People report ambiguous experiences with order. While some customers found the process easy, like purchasing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is what excellent customer service looks like! Prompt response to acknowledge my email. My error (I'd made a typo on my email address when buying tickets) was corrected with no questions asked w... See more

Rated 5 out of 5 stars

I booked an autograph ticket instead of photograph ticket for comicon. I emailed to ask if they could change it. Got an email saying email received and would be dealt with shortly. Got a reply 4 hours... See more

Rated 5 out of 5 stars

The customer services staff have been awesome! They saved my skin. I was trying to buy two tickets for an event but couldn’t see the purchase going through so I repeated the process. I ended up buying... See more

Rated 5 out of 5 stars

I saw that a comedian I liked had put on an extra date. I'm on holiday at the moment so didn't really expect anything back quickly but literally within 5 minutes of me sending an email I got a very h... See more


Company details

  1. Event Ticket Seller

Written by the company

With a 24 hour online service via www.ticketquarter.co.uk and an expertly run contact centre, TicketQuarter is the best place to access tickets for a huge variety of events, large and small, from music, sport, and theatre to exhibitions, comedy and fam...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

842 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing

Extremely efficient. Very helpful and knowledgeable. Excellent customer service. Very i.pressed
Would highly recommend.

21 December 2024
Unprompted review
Rated 5 out of 5 stars

Fast efficient response to enquiry…

Fast efficient response to enquiry online even though issue caused by my stupidity. I accidentally deleted tickets
But the response was fast and courteous happy to recommend thankyou to all concerned.

8 December 2024
Unprompted review
Rated 5 out of 5 stars

Visit to M&S Bank Arena

Visit to M&S Bank Arena
I had an accident a few days before and was on crutches. I was unable to change my tickets in advance however on the night the Box Office moved me to a great seated area. Every single person I met/spoke to who was working there was so helpful. Thanks to all of you

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Quick response to problem

I made an error in my e-mail address for an event that evening which meant that my ticket did not arrive, sent a message and had a response within the hour and tickets sent to the correct email.

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent communication

I sent an email on a Sunday evening, not expecting a reply until at least the following day, but got a reply and the answer to my query within 15 mins. You don't get that customer service in many places these days thank you.

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Cancelling ticket for an event

I booked a ticket for an event on the wrong day! The "cancel booking" box wouldn't work. Rebooked for the date I wanted. Contacted customer services from my email link and "voila", sorted. Wrong date cancelled and refunded. Excellent.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent email response …

I had a query on the information on my ticket order confirmation. I’m sent an email on a Sunday expecting a response during the following week. I received a response within the hour with all the information I requested.Excellent service.

1 December 2024
Unprompted review

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