TicketQuarter Reviews 

868
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and quick to resolve any booking or ticket issues without any fuss. People note that responses to emails and phone calls arrive rapidly, often within minutes, providing wonderful peace of mind before attending live events and shows. Some reviewers were not happy with communication issues, noting delayed email replies, frustratingly long telephone queues, and missing ticket details at the time of purchase. Consumers also mentioned that support occasionally felt unhelpful, uncommunicative, or lacked proper follow-up advice when handling queries.

What people talk about most

Customer service

Customers had positive experiences with customer service, reporting quick email responses and helpful phone... See more

Service

Clients share positive opinions on service, consistently highlighting quick responses and helpful staff.... See more

Response time

Reviewers highlight positive aspects of response time, noting that customer support replies very quickly to... See more

Staff

Customers consistently note positive experiences with staff, highlighting fast replies and helpful service.... See more

Customer communications

People report ambiguous experiences with customer communications. Some consumers praise the fast response... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initially easy to purchase the tickets However confirmation e mail stated that the tickets were attached. No attachment. I therefore emailed and was told that the tickets were not ready to be sent... See more

Rated 4 out of 5 stars

Ordered tickets. Confirmation said if the E-tickets don’t arrive 7 days before the event, get in touch. I forgot until two days before, but once I sent the email they got back to me with my tickets wi... See more

Rated 5 out of 5 stars

I mistakenly booked and paid for tickets on the completely wrong day , time and month. I sent an email and had a response right away. My tickets have now been reissued for the correct date . Absolutel... See more

Company replied

Rated 5 out of 5 stars

Made an error when booking my tickets, Ticketquarter solved the problem with no fuss when they didn’t really need to as it was my mistake. Great customer service!


Company details

  1. Event Ticket Seller

Written by the company

With a 24 hour online service via www.ticketquarter.co.uk and an expertly run contact centre, TicketQuarter is the best place to access tickets for a huge variety of events, large and small, from music, sport, and theatre to exhibitions, comedy and fam...


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

868 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 61% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(868)

62 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt response

Had booked tickets for an event then couldn’t make the dates. Contacted customer services who replied promptly then transferred my tickets to another date. Great service.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

I saw that a comedian I liked had put…

I saw that a comedian I liked had put on an extra date. I'm on holiday at the moment so didn't really expect anything back quickly but literally within 5 minutes of me sending an email I got a very helpful response.
I am so impressed with the response time and the helpfulness and would wholeheartedly recommend and use this service again.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Service couldn't have been better

I have been a customer services manager for many years, so I am very picky with my interactions. I can honestly say every one of my queries was in answered in good time, very polite and great info. I then called the box office and was helped by a lovely young man, he couldn't have been better at his job. I am ashamed to say I didn't catch his name but he was a star and gave me great advice on seats. I've booked my ticket and I am looking forward to seeing Greg Davies march next year. Thank you all so much for your wonderful help, you're a team of rock stars.
Thanks Maxine

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Had to ammend date of tickets recently bought for the Monet experience due to be held in Liverpool.
I had an instant response to my query and dates were then changed and confirmation sent to me.
Excellent customer Service.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer Service

I had purchased 2 tickets for Celebrating Celine Dion, and i had to book an extra one later on when a family member decided she wanted to come, but they had none available for were we seated. I spoke to a really nice man called Danny who was brilliant he relocated my seats and i was able to purchase the extra ticket so me and my family we all sitting together. Excellent service by Danny really helpful and kind.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Perfect custom service

I wrote a mail on Friday for a little problem with my email adress and my e-tickets. They answered me 2 days after and resolved the problem very easily. They were very kind, quick and professional. Thank you!

18 May 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Great customer service!
Quick turnaround in responses considering they are a big company. So helpful and nice. They do what they say they will which for me is so important as many companies don't.

18 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service.
From original event enquiry over a year ago, too obtaining an access card, and today helping with my
e-ticket glitch, ticketquater's Customer Service is outstanding. I cannot thank them enough.

6 May 2025
Unprompted review

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