I would like to thank Mr. Herbert Chong for his sincere services in the past years. He has been detailed oriented, frank and skillful , taking care of almost all matters of my property in the remote... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I recently viewed a rental property with Emma Slabbert and just wanted to leave a review to say how lovely she was throughout the whole process. She was friendly, welcoming and easy to talk to from... See more
Company replied
Daniel has been managing my property for a few years. He delivers a consistently high standard of service as a property manager for Thornley. He responds quickly, provides clear updates and handles m... See more
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Thornley Groves were successful, friendly and efficient at selling my flat. Rebekah in particular had much to sort out ahead of the sale as the tenant left the property with a mess to clear out and... See more
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Company details
Written by the company
When you choose to work with us, whether that be as a client, customer or as an employee, you become part of a growing family of enthusiastic and committed realty professionals. We go into the next 30 years as we did the last, with a focus on giving our customers excellent service, reliable advice and a genuine passion for the Manchester property market.
Thornley Groves Estate Agents
Written by the company
- FREE INSTANT ONLINE VALUATION
- Your home may be worth more than you think... are you curious? Visit www.thornleygroves.co.uk/property-valuation/ to get a free instant valuation!
Contact info
Altrincham, Hale, Sale, Didsbury, Swinton and Manchester, United Kingdom
- 0161 905 0205
- ho@thornleygroves.co.uk
- thornleygroves.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Highly appreciate
I would like to take this opportunity to extend our heartfelt appreciation to Jeovely who was our point of contact at Thornley Groves during our tenancy and she was really responsive and supportive throughout. Thank you so much for making our stay more pleasant and positive.
29 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Maheshwari,
Thank you for your review of Thornley Groves.
Jeovely will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Highly recommend Thornley Groves
We have been with Thornley Groves 8 years and have always found them helpful. In particular Olivia Scallan-Allsey is professional and supportive helping to resolve issues on our behalf and willing to go the extra mile.
Olivia responds quickly to emails, has strong communication skills ensuring there are no misunderstandings. Overall she is a great asset not only to Thornley Groves but also us, she very approachable and we feel confident when she is handling our issues.
29 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Debbie,
Thank you for your review of Thornley Groves Monton.
Olivia will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Follow up my case promptly
13 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Ernest,
Thank you for taking the time to leave a review on Trustpilot. Please feel free to contact us if you need anything further!
Kind Regards,
Customer Care Team
Owain has been an excellent property…
Owain has been an excellent property manager throughout. He has always been professional, responsive, and efficient in dealing with issues promptly; I would highly recommend him.
28 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Payman,
We wanted to say thank you for this 5 star review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Thornley Groves recently took over the…
Thornley Groves recently took over the management of our property and Emma made the handover seamless - clear communication, quick to respond, and easy to deal with. Highly recommend.
28 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Sotirios,
Thank you for your review of Thornley Groves Altrincham.
Emma will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Lucy Clegg
Lucy Clegg is my main point of contact and Lucy is always so lovely to deal with. She always responds in a timely manner and always helps me with any queries I may have. Thank you for always making my experience a very positive one.
28 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Alex,
We wanted to thank you for your review, mentioning the excellent service you have received from Lucy, in the Monton Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Good service and agents
From the beginning of my tenancy and through out all my stay , I had faced no issues with Thornley Groves. I have really enjoyed the management service. I would like to say big thank you to Owain Lacey, from Altrincham branch , speedy replies and very helpful manager . Keep up good work! Thank you
27 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Vlada,
Thank you for taking the time to leave a five star review, highlighting your experience with Owain in the Altrincham Office. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Great service, year after year!
We have used Thornley Groves for many years, first as tenants ourselves, then as buyers and currently as landlords. Their service has always been responsive, pro-active and professional. Our current Property Relationship Manager (Keagan) will go above and beyond to help where needed and is always positive! Great part of the team!
27 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Matijn,
Thank you for your review of Thornley Groves Manchester.
Keagan will be delighted that you took the time to acknowledge his kind and helpful service!
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
First Class service
I have been renting out my property for more than 20yrs, and have usually been blessed with long term tenants. Unfortunately, lost my last long term tenant earlier this year, and the property was in serious need of some major renovation/updating. Amina Mirza has been brilliant in managing the entire process for me, seeking professional guidance, recommending contractors, negotiating, resolving any disputes, keeping me fully informed on a weekly basis, being clear about what decisions need to be made, when… as well as also giving design tips!! Hugely dedicated, including a 7am Saturday meeting at the property! Am very grateful, amazing service!
26 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Colin,
We wanted to thank you for your review, mentioning the excellent service you have received from Amina, in the Altrincham Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
As a contractor for this company
As a contractor for this company. Amina. Makes my job a lot easier. Helps every time needed gives 100% every time
And makes my day a lot easier great employee 5star
17 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Dave,
Thank you for taking the time to leave a five star review, noting Amina's excellent service. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards, Customer Care Team
Had a great experience throughout the…
Had a great experience throughout the tenancy process. Communication was clear, professional, and friendly from start to finish. Emma was very helpful and made everything smooth and stress-free. Really appreciate all the support — highly recommend Thornley Groves!
3 March 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Nuwan,
Thank you for your review of Thornley Groves.
Emma will be delighted that you took the time to acknowledge her kind and helpful service!
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Thank you to Katie twigg
Thank you to Katie twigg, I needed a radiator fixing. I let know her and she got it fixed a couple off hours later
21 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Charlie,
Thank you for taking the time to leave a five star review, noting Katie's excellent service. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Very poor experience with Daniel
Very poor experience when speaking to Daniel. After multiple call attempt's, this gentleman abruptly ended the call when I mentioned I was interested in viewing a property to purchase.
23 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Luke,
Thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback.
If you would like to discuss your experience further, please do email us with more
information, at complaints@thornleygroves.co.uk.
Kind Regards,
Customer Care Team
Reply from Thornley Groves Estate Agents
Dear Paul,
Thank you for taking the time to leave Thornley Groves a 5 star review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
I am so pleased with the way Karen of…
I am so pleased with the way Karen of Thornley Groves Estate Agents attended to me. Her professionalism and enthusiasm was worthy of note. She replies promptly to mail at her earliest.Thanks
21 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Emmanuel,
We wanted to thank you for your review, mentioning the excellent service you have received from Karen, in the Prestwich Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Reply from Thornley Groves Estate Agents
Dear Tim,
We wanted to say thank you for this review, mentioning the great service from Owain. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Kelly was brilliant throughout the…
Kelly was brilliant throughout the viewing. Always quick to respond, honest, professional and easy to deal with. Communication was clear from start to finish and nothing ever felt like too much trouble.
20 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Michael,
Thank you for taking the time to leave a five star review, highlighting your experience with Kelly. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Rebecca Peilober
Rebecca Peilober has been absolutely amazing. Her communication and proactivity was brilliant
18 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Nik,
Thank you for your review of Thornley Groves Altrincham.
Rebecca will be delighted that you took the time to acknowledge her kind and proactive service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Excellent management
We have been with Thornley Groves for more than 12 years and have always found them very helpful. Lucy Clegg, our main contact person and manager, always goes the extra mile to take care of our needs and address our concerns. She keeps us updated on everything very efficiently, and her communication skills are excellent. She is also very easy to approach.
In a nutshell, we don’t need to worry about anything as long as we know Lucy is handling the case.
17 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Sofia,
Thank you for taking the time to leave a 5 star review for Thornley Groves. We're thrilled to hear that Lucy's personal service and excellent communication have made your experience worry-free. Please reach out anytime if you need further assistance!
Kind regards,
Customer Care Team
Your company is lucky to have Michelle…
Your company is lucky to have Michelle as an interface with clients.
She makes your company.have wit and follow up. Helpful. Responsive and efficient.
If you could bring the balance of her team to her standard you would be unbeatable.
20 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Bryan,
Thank you for your review of Thornley Groves Manchester.
Michelle will be delighted that you took the time to acknowledge her kind and helpful service!
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
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