Thornley Groves Estate Agents Reviews 

5,586
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 769 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members and agents for being exceptionally polite, responsive, and supportive throughout property viewings, lettings, and daily management processes. Consumers consistently appreciate how quickly property managers handle routine maintenance tasks and address everyday questions with great professionalism and clear updates. However, some people mentioned experiencing frustrating communication delays, poor handover processes, and slow customer service responses regarding property maintenance and unresolved repairs. A few reviewers felt deeply disappointed when formal complaints, repair requests, and tenant concerns were left unaddressed for extended periods.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising their professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff members are communicative,... See more

User experience

Clients share positive opinions on user experience, highlighting how helpful staff members made property... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am very satisfied with Jeovely Maiotuka managing my property. I recently had modifications to the property kitchen. Jeovely managed the contractors, arranging access and sending photos when the work... See more

Company replied

Rated 5 out of 5 stars

Daniel has been managing my property for a few years. He delivers a consistently high standard of service as a property manager for Thornley. He responds quickly, provides clear updates and handles m... See more

Company replied

Rated 5 out of 5 stars

We recently ended a tenancy, managed by Thornley Groves. I lost count of the number of property manager that came and went during the 8.5 years that we had it tenanted, so it’s a pity that the best on... See more

Company replied

Rated 5 out of 5 stars

Kelly McDermott was brilliant from start to finish — really polite, professional, and easy to communicate with. She made the whole experience at the house viewing smooth and stress-free. Thank you so... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

When you choose to work with us, whether that be as a client, customer or as an employee, you become part of a growing family of enthusiastic and committed realty professionals. We go into the next 30 years as we did the last, with a focus on giving our customers excellent service, reliable advice and a genuine passion for the Manchester property market.

Thornley Groves Estate Agents

Written by the company

FREE INSTANT ONLINE VALUATION
Your home may be worth more than you think... are you curious? Visit www.thornleygroves.co.uk/property-valuation/ to get a free instant valuation!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.7

All reviews

(5,586)

738 reviews in the last 12 months

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Rated 5 out of 5 stars

Lois McGuinness was fantastic…

Lois McGuinness was fantastic throughout. She had bags of enthusiasm for the house when she came to value it, and that positive attitude continued throughout the whole conveyancing process.

The house was sold in quick time and then she was always on hand to help whenever we needed her. She also managed the chain brilliantly through quite a stressful time.

We’re really grateful for all her help and wouldn’t hesitate to recommend her and Thornley Groves in Prestwich.

15 October 2026
Unprompted review
Rated 5 out of 5 stars

great experience of selling my house

I have great experience of selling my house with the assistance of Rebekah McCabe. Rebekah maintained excellent communication throughout. She facilitated the selling process and assisted in solving the problems while I was not available because of geographical reasons. She collaborated very well with the client and was really reliable. Her performance is greatly appreciated.

10 October 2026
Unprompted review
Rated 5 out of 5 stars

Kind and professional

I had a great experience viewing a property advertised by Thornley Groves, thanks to Karen. She made the whole process simple and stress-free from the very beginning. She responded promptly to my email, arranged the viewing efficiently, and provided all the information I needed about the property. During the viewing, she was friendly, professional, and patient, answering all my questions clearly. What stood out most was her kindness and understanding when my baby girl needed attention. Karen took the time to engage with her while still attending to us, which made the experience even more comfortable and welcoming. I really appreciate her excellent customer service and would highly recommend her to anyone looking for a smooth and pleasant property viewing experience.

9 October 2026
Unprompted review
Rated 5 out of 5 stars

The Rental Experts

Excellent service from the whole team in finding new tenants for our 3 bed house in Whitefield.
Professional & thorough, big thanks to Karen, Kevin, Amber & Amanda.

3 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Lucy

Excellent service from Lucy. She is efficient, reliable and professional, and communication has been great throughout. She makes managing my buy-to-let property in Bolton much easier, and I feel confident knowing it's in good hands. I would definitely recommend her.

10 October 2026
Unprompted review
Rated 5 out of 5 stars

I was extremely anxious to go to the…

I was extremely anxious to go to the viewing not knowing what to expect however Karen filson the woman who showed me around was absolutely lovely n very kind answered any questions I asked was overall a very lovely lady n she did amazing job x
very good at her job easy to understand very helpful n straight forward x

8 October 2026
Unprompted review
Rated 5 out of 5 stars

I recently let a flat through Thornley…

I recently let a flat through Thornley Groves and I cannot recommend this agent highly enough. In particularly the brilliant Caragh, who from start to finish was fantastic. It was the first time letting solo and she made the whole process super clear and seamless for me.
All the team have been fab, thank you for helping me secure such a gorgeous flat!

10 September 2026
Unprompted review
Rated 5 out of 5 stars

I have been in touch with Milena Bobeva…


I have been in touch with Milena Bobeva since the last two months regarding my property management. She’s been very kind and helpful. I felt heard and was able to get quick replies to my queries. She sounds very warm which adds to a good experience .

1 October 2026
Unprompted review
Rated 5 out of 5 stars

New let organised through Sale Branch

Thornley Groves Sale Branch recently arranged a new let for my rental property, it all went smoothly and I felt informed and supported throughout. Thank you to all involved, Emily Guy, Natalie Forgrave and special mention for Caragh Bentley and Emma Slabbert who guided the process through so professionally.

1 October 2026
Unprompted review
Rated 5 out of 5 stars

We have two properties with TG and are…

We have two properties with TG and are very satisfied with the backup we receive
On the occasion we have a maintenance issue Daisy our go to girl is on the ball and the problem is sorted very quickly
Her telephone calls are both friendly and efficient and I know she is there to help
She is an asset to the company

1 October 2026
Unprompted review
Rated 5 out of 5 stars

Great team effort

Since Akash Aponsu took over managing my rental property, I have been very pleased with the Thornley Groves team. Over the years I have worked with some lovely, competent, and efficient team members, including Natalie Forgrave, Caragh Bentley, and Grace Edmundson. Thank you again for your help.

2 October 2026
Unprompted review

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