Think Sport Reviews 382

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their quality and effectiveness, often finding exactly what they need. Many people highlight the ease of ordering and the prompt, efficient delivery service. The overall service experience is consistently described as excellent, with many consumers expressing satisfaction with their purchases. However, some customers reported issues with product sizing, finding items to be either too small or too large despite following sizing charts. A few people also experienced problems with their orders, including receiving incorrect items or not receiving their products at all.

What people talk about most

Product

Consumers generally express satisfaction with the products, often finding them to be exactly what they needed... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast and... See more

Order

People report positive experiences with order. Customers found the ordering process easy and straightforward,... See more

Quality

Users describe positive interactions with quality. Many customers praise the products for being exactly what... See more

Service

Clients share positive opinions on service. Many reviewers praise the amazing and excellent service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product I bought was an elbow support. It was exactly what I was looking for & does an excellent job. The service i received was spot on & delivery was prompt. Would definitely use Think Sport ag... See more

Rated 5 out of 5 stars

I have had difficulty buying original Theraband resistance bands as many sellers offer other brands or looped bands. Think Sport offered a set of light to medium branded latex bands which are perfec... See more

Rated 5 out of 5 stars

I purchased the wrong size brace and returned it without any hassle. Even had help getting making the correct measurement over the phone by a very helpful lady member of staff 10/10

Rated 5 out of 5 stars

Great website, good communication,fast delivery. Unfortunately I had to return the item as it did not work for me but this was dealt with really quickly. I will definitely shop here again.


Company details

  1. Sporting Goods Store

Written by the company

Trusted by Athletes, Physios, and Sports Professionals Across the UK. At Think Sport, we’re passionate about helping people stay active, recover faster, and perform at their best. Whether you're a professional athlete, weekend runner, physiotherapist, coach, or gym owner, we supply the expert-grade products you need to support injury recovery, rehabilitation, and peak performance. From knee supports and back braces to massage tools, hot/cold therapy, and sports taping, our extensive range is carefully selected to meet the needs of everyone from fitness beginners to elite sports professionals. Why Shop with Think Sport? 🏃 Specialists in Sports Injury & Recovery Gear 📦 Fast, Reliable UK Delivery 💬 Informed Support from Real Product Experts 💪 Used by Physios, Clinics, and Sports Teams 🧾 Bulk Discounts for Trade and Teams Available We work closely with physiotherapists, chiropractors, personal trainers, and sporting institutions to supply tried-and-tested equipment that supports recovery, improves mobility, and helps prevent re-injury. All our products are sourced from trusted, clinically backed brands, with detailed guidance to help you choose the right solution. Who We Serve While Think Sport is trusted by trade clients like physiotherapy practices, gyms, sports clubs, and schools, we’re equally proud to support individual customers who want to take recovery into their own hands. Whether you’re recovering from a strain, managing a chronic condition, or preventing injury, we’re here to help. What Customers Say Our customers rate us highly for fast service, accurate advice, and reliable products that make a real difference. At Think Sport, we believe in practical solutions backed by expertise—and we’re here to support your journey to better movement, strength, and health.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

382 reviews

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Rated 1 out of 5 stars

The product did not arrive.

The product did not arrive.

3 June 2025
Think Sport logo

Reply from Think Sport

Dear Mr Benfield,

Thank you for your feedback.

I have checked the Royal Mail tracking service and your order shows as being delivered on 4 June 2025 at 14.38 hrs.

The tracking details and link are available in the dispatch email we sent you.

If you are unable to find your order, please let us know (email: helpdesk@thinksport.co.uk) and we will raise an investigation with Royal Mail for you.

Kind regards,

Tony
Thinksport.co.uk

Rated 5 out of 5 stars

A very effective piece of equipment

After just a couple of weeks using my Ultigrip I have achieved an increase in the mobility of my third finger. I was suffering with 'trigger' finger which was badly affecting the grip of my left hand. I am grateful to Think Sport and to My Chiropractor for recommending the device.

27 March 2025
Rated 4 out of 5 stars

Please don't use royal mail

Please don't use royal mail. Waste of time. Said they tried to deliver but nobody home. Nobody knocked at our door. Didn't look like anyone home so decided to deliver next day as it was late on a Friday and they just wanted to get home.

20 March 2025
Rated 1 out of 5 stars

AVOID - Worse company I have ever dealt with

STAY AWAY FROM THEM

Had a terrible experience with this company. The item I received was not as described, and when I returned it, they refused to refund the postage costs despite their own failure. The description of the item was so misleading and inaccurate. Poor customer service and unwilling to take responsibility. Wouldn’t recommend. SAVE YOUR MONEY AND GO ELSEWHERE

19 March 2025
Think Sport logo

Reply from Think Sport

Dear Ben,

I am sorry that you feel our service when processing your return did not meet your expectations.

As detailed in our correspondence to you, our Product Team did not find the item to be faulty. Furthermore, the elbow brace can be locked so that there is no movement at all coming from it.

In any case, I can confirm that your return was processed as soon as your item was received at our warehouse, including a full refund for your purchase.

I trust the above clarifies.

Kind regards,

Victor
Think Sport Team

Rated 1 out of 5 stars

I ordered a Knee Brace from them…

I ordered a Knee Brace from them recently, following the sizing guide I chose the correct size. When it arrived it was too small. No big deal. However, when attempting to return it they outright lied that it was returned damaged and were refusing a refund. Everything was returned as it arrived and they know that. I would stay away as this is incredibly poor practice.

Edit: according to other reviews this is not the first time they’ve done this. I would consider serious caution when doing business with this company.

19 March 2025
Unprompted review
Think Sport logo

Reply from Think Sport

Dear Ollie,

I am sorry that we are not able to accept your return on this occasion.

Unfortunately and as per the photographs sent to you, the brace you have returned to us is not in a reseallable condition.

Further to your comments, please allow me to disagree with your assessment of our returns process.

Whenever an item is returned to us, our team takes the utmost care in ensuring the said return gets processed within a timely manner, and with an understanding that customers have had to try items on prior to deem them unsuitable.

Despite your assumptions, most returns get processed as per our customers requirements and to their satisfaction, as kindly fed back to us by our many satisfied customers. Sadly, and as you can surely understand, we cannot possibly accept any returned items presenting pulled stitches and stains, such as in your case.

I trust the above clarifies.

Kind regards,

Victor
Think Sport Team

Rated 2 out of 5 stars

I sent it back as it wasn't really firm enough…

I sent it back as it wasn't strong enough to suppport the injured limb

8 February 2025
Think Sport logo

Reply from Think Sport

Dear Shirley,

I am sorry to hear that the arm sling you recently purchased from us did not provide you with the support you were hoping for.

I can confirm that your return was processed and refunded as soon as we received it back.

Furthermore, and in case you still require of a better suited arm sling, please follow the link below for our current range:

https://www.thinksport.co.uk/arm-elbow-support-braces.html

Should you need to discuss further, please let us know by emailing the team at helpdesk@thinksport.co.uk, and we will be more than happy to advise.

Kind regards,

Victor
Think Sport Team

Rated 5 out of 5 stars

Great ankle support

Really delighted with my purchase of the aircast ankle brace. I broke my ankle 8 weeks ago and with the integral splinting on either side of my ankle It has given my ankle very good support and therefore I have confidence of movement on the tennis court

4 February 2025

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