Think Sport Reviews 381

Review of ThinkSport (Invoice TS42145)

I ordered two Actimove Open-Patella Knee Braces in size Large. However, my order confirmation/invoice only shows the braces without a size listed as the paid item, and then automatically added two Extra Large braces free of charge.

When the delivery arrived, all I received were XL braces — not the size L that I selected and needed. When I called to resolve this, I was told I had placed the order incorrectly and would have to return the goods at my own expense.

This is unacceptable. The issue lies in ThinkSport’s ordering system — it did not record the size I chose, and instead defaulted to sending the wrong items. These are medical aids, not casual purchases, and the dismissive, rude response from customer service was both unprofessional and extremely disappointing.

Customers should not be penalised for errors in the company’s system.

The two products I purchased were brilliant, it was easy to purchase & arrived quickly

Swift process

It does a good job but I would have given 5 stars had it been the completely round roll that I wanted. This is the D - shaped version and that wasn’t made very clear in the picture.

Great product and quick delivery

Everything I thought I wanted turned out to be everything I wanted. What more could I possibly want? A. Sherwood

The size chart for the Podalux shoe is clearly inaccurate. I purchased based on the chart, but the shoes arrived far too large. When I contacted customer service, they were unhelpful, claiming it was the manufacturer’s sizing. However, as a reseller, you have a responsibility to inform customers if a product typically runs large. No effort was made to resolve the issue, and you refused to offer a refund or exchange, despite the sizing error being your responsibility.

Seamless transaction. Fast delivery and great product.

Straight forward honest returns policy a real credit to this company owner.

Order process was easy and straight forward. Fast delivery and good quality item received.

For recovery after a hip replacement, a friend recommended the AirCast Cold Cuff. It had worked wonders on their knee. Went for the hip & back model -- but it turned out that ice was needed all the way up the *thigh*, whoopsie. That's on us. Used the hip cast around the leg while the XL *Thigh* attachment was en route, and it was effective. The XL Thigh version though, suffers from scale issues: all of the water in the base unit drains into it, leaving a lump of ice and no water pre-cooled for circulation/replacement. Sooo.. do get the knee one; do get the hip one (to use on thighs) l don't get the thigh one.

Easy to use website, prompt delivery, overall, a very professional company, have used before and will continue to use Think Sport.

from ordering on-line to delivery 27 hours and product the one I requested

I rang to check about the item, my questions were answered quickly and my order placed without any trouble. The item arrived when stated and was exactly what I wanted.
Excellent company to deal with and would use again.

Rapid delivery, item as described - fits and works very well.

Great service. Very helpful & prompt reply to my enquiry & quick service with my order.

Product and delivery cheapest available at time of purchase.
Speed of dispatch to courier was Usain Bolt super quick.
Courier delivery was equally quick.An extremely excellent experience.

The product is good,service excellent and and delivery very prompt.

Delivered on time and KT tape helped support my wrist during rehab.