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Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, reviewers had a great experience with this company. Customers are really happy with the service, finding the process super easy and efficient. Many people appreciate the quick payment, often received on the same day or the next, and the clear communication throughout the selling process. Consumers also highlight the excellent user experience, noting the professionalism and responsiveness of the company. However, some people were dissatisfied with the product evaluation and pricing. A few customers mentioned that the initial offer for their device was significantly reduced after inspection, citing issues like screen damage or excessive wear that they felt were not present or exaggerated. These reviewers occasionally felt that the company's assessment of their device's condition was inaccurate, leading to a lower payout than expected.

What people talk about most

Product

Customers had ambiguous experiences with product. While some reviewers praised the excellent condition of... See more

Price

Users describe ambiguous interactions with price. While some customers report receiving fair and even higher... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the quick and painless... See more

Payment

Consumers find payment to be a positive experience, often highlighting the speed and efficiency of the... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently describe their experience as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was quoted a good amount for my old iPhone 12 Pro. Sending the device in was easy and was given a tracking number. However, The Whiz Cells did not confirm receipt. They did follow up saying I needed t... See more

Rated 4 out of 5 stars

Took $85 off offered price for supposed deep scratch in screen. The phone was replaced a year ago through asurion brand new. It was near flawless as I took pics before sending it in, I saw no "deep s... See more

Rated 5 out of 5 stars

Highly recommended! Great experience! Super easy process. The Wiz Cells gave me the highest priced offer for my IPhone 15. The mailer arrived promptly. I selected the option to have my mail carrier pi... See more

Rated 5 out of 5 stars

I recently bought 2 iPhone 12s from The Whiz Cells and I couldn’t be happier with the purchase. The phone arrived in excellent condition—just as described, clean, fully functional, and with gr... See more


Company details

  1. Cell Phone Recycling and Unlocking Service

Written by the company

It's easy to sell smartphones and tablets online with The Whiz Cells. Just locate your device, answer a few quick questions about it & get your cash offer. You can sell devices that are not paid off or even cracked. Get fast cash for your mobile electronics. All orders are processed by the next business day.


Contact info

4.1

Great

TrustScore 4 out of 5

293 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bait and Switch

They absolutley bait and switch. Offer higher than rest and then lower offer. I selected good as my phone was in good condition and then next option is cracked glass which it wasnt so i selected good. They came back and said excessive wear due to heavy screen scratches which were in fact very normal wear and tear for a phone that was used for 3 years. I did willingly accept the offer still because i didnt want to wait and honestly typically i would have traded in phone to get new promo offer but this time i got to keep it so at least i got something for it. Im more than willing to share the image they sent to justify lowering the offer if anyone wants to see what they consider excessive wear. Just email me at j.simmons87 @ yahoo. Im sure they will respond to this like they do but just go through the 1 stars review. I used gazelle like 11 years ago 2 seperate times and was paid exactly what they offered. Kinda dissapointed im myself i didnt go with them again. I dont know if anyone else has had issues with gazelle but i know i didnt. I would never consider doing business with this company again. Update to there reply. I sent 2 phones. My phone was in good condition and had been in a protective case the entire time you moron. I have the picture you sent to prove it.

22 July 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

Your phone was not in anything close to good condition. How many years old the phone is does not come into play. "For it being 3 years old." The standards do not change. The corners look like the device was dropped on concrete many times. The LCD is damaged. The charge port is not functional, which is why the carrier let you keep the phone.

You mentioned just going through the 1-star reviews. Why not view all of the reviews? Is that because 4+ out of 5 reviews will be a 5-star review? Being disingenuous with what you send in is where 1-star reviews come in. We make an offer, we pay for the shipping to us, then we test and evaluate the order, typically the same day it arrives (faster than anyone else). If we change the offer, you have the option to have it returned at our expense.

On the business side of this, these types of reviews seem as unfair as your claim of "bait and switch." We received a terrible condition device, which is not even functional and then received a 1-star review. How fair is that?

We've gotten to name calling now. You can send pictures of anything you like. What you sent is in terrible condition and we even sent you pictures of all the dents into the frame.

Rated 5 out of 5 stars

Amazed !

The process was very easy and the process took under a week to complete. I sent two phones in and got paid for both phones in a timely manner.

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Easy to Sell my Cell

Easy to navigate the website. Easy to sell my old phone and get a good offer! I opted to receive a check and once they received my phone, it was less than a week to get my $$!!! I will definitely use The Whiz Cells in the future. Highly recommended!

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended! Great experience! Super easy process. The Wiz Cells gave me the highest priced offer for my IPhone 15. The mailer arrived promptly. I selected the option to have my mail carrier pick it up from my mailbox on Saturday. The funds were in my PayPal already on Wednesday.

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Fair offer and very quick response

Fair offer and very quick response. Quite frankly, I was amazed at how quick the whole process went. I had two phones that were sold and I received the payment within days of shipping them to The Whiz Cells. I would highly recommend them.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Truly One of the Best Selling…

Truly One of the Best Selling Experiences I’ve Had! I don’t usually leave reviews, but I absolutely had to this time. Selling my Apple Watch to The Whiz Cells was one of the smoothest, most professional experiences I’ve had in a long time. From the moment I sent it in, I received updates, quick responses to my emails, and genuine care throughout the process. It’s rare these days to find a company that treats you like more than just another transaction. They were kind, prompt, and clear every step of the way. Everything was handled quickly and respectfully, and I felt confident the entire time that I was in good hands. They made the process so easy, and I’m beyond satisfied with how everything turned out. I’ll definitely be doing business with them again, and I’ve already started recommending them to friends and family.
If you’re unsure about selling your device, I promise - this company is worth it.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Nothing phone 3a pro

I attempted to sell my nothing phone 3a pro and noticed they didn't have that option on their website. I then emailed them to see if they would buy it off of me and they did for a good price as well. I had slight issues receiving the QR code for the shipping label but they helped me step by step. Very helpful staff and good prices. Thank you!

5 July 2025
Unprompted review
Rated 1 out of 5 stars

Only received $15

Only received $15. Opted for Sams Club gift cards and they don't work. I scanned the 3 gift cards but Sams Club did not accept them. No credits were taken off my receipt. Useless

14 July 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

We have not received any communication that you had difficulty with the gift cards. While we are not the company that issues the gift cards we can get support to help you. I contacted the gift card issuer and they said you split the $15 into 3 $5 cards and they have been used. You had $15 to spend and you spent it. This is not a review of our company. We sent $15, and after speaking with the issuing company, they confirmed that each one had been used.

Rated 5 out of 5 stars

10/10 would use again

I thought my phone was locked to Verizon but it was actually locked to tracfone but they were still able to give me a good offer also they responded very fast

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Good Service, Fair Price

It was easy to send my phone using the prepaid postage label provided. Once The Whiz Cells received my phone, their evaluation was quick, and they promptly paid the agreed price.

12 July 2025
Unprompted review
Rated 5 out of 5 stars

Super helpful

I thought my phones were already unlocked but by the time I sent them in, the unlock process had not been completed. The team was patient with me while I got the issue resolved, and they paid out an amazingly high price. Awesome!

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Returning Customer

Not my first time selling to them. They’re great! Very fast payment! My phones got delivered to them this morning, and I got my payment a few hours later! When it comes time to sell another phone, it will be to the Whiz Cells! Thank you!

27 June 2025
Unprompted review

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