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Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, reviewers had a great experience with this company. Customers are really happy with the service, finding the process super easy and efficient. Many people appreciate the quick payment, often received on the same day or the next, and the clear communication throughout the selling process. Consumers also highlight the excellent user experience, noting the professionalism and responsiveness of the company. However, some people were dissatisfied with the product evaluation and pricing. A few customers mentioned that the initial offer for their device was significantly reduced after inspection, citing issues like screen damage or excessive wear that they felt were not present or exaggerated. These reviewers occasionally felt that the company's assessment of their device's condition was inaccurate, leading to a lower payout than expected.

What people talk about most

Product

Customers had ambiguous experiences with product. While some reviewers praised the excellent condition of... See more

Price

Users describe ambiguous interactions with price. While some customers report receiving fair and even higher... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the quick and painless... See more

Payment

Consumers find payment to be a positive experience, often highlighting the speed and efficiency of the... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently describe their experience as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was quoted a good amount for my old iPhone 12 Pro. Sending the device in was easy and was given a tracking number. However, The Whiz Cells did not confirm receipt. They did follow up saying I needed t... See more

Rated 4 out of 5 stars

Took $85 off offered price for supposed deep scratch in screen. The phone was replaced a year ago through asurion brand new. It was near flawless as I took pics before sending it in, I saw no "deep s... See more

Rated 5 out of 5 stars

Highly recommended! Great experience! Super easy process. The Wiz Cells gave me the highest priced offer for my IPhone 15. The mailer arrived promptly. I selected the option to have my mail carrier pi... See more

Rated 5 out of 5 stars

I recently bought 2 iPhone 12s from The Whiz Cells and I couldn’t be happier with the purchase. The phone arrived in excellent condition—just as described, clean, fully functional, and with gr... See more


Company details

  1. Cell Phone Recycling and Unlocking Service

Written by the company

It's easy to sell smartphones and tablets online with The Whiz Cells. Just locate your device, answer a few quick questions about it & get your cash offer. You can sell devices that are not paid off or even cracked. Get fast cash for your mobile electronics. All orders are processed by the next business day.


Contact info

4.1

Great

TrustScore 4 out of 5

292 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

They had the highest payout.

They were quick on sending me my money. Sent me a pre paid postage. I like the different options on how you want to get paid. After searching a lot of places, this was the one that came out with the most payout.

The only thing negative I have to say is they said there were scratches on the screen and took off $80. I know i had a screen protector on there and that phone did not have scratches on it. I take great care of my phones.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Everything was easy and worked well

Everything was easy and worked well. Got the check in the mail about when they said I would for the amount that they originally estimated. Process worked fine, satisfied with the outcome.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Very Responsive

This wasn’t my first time selling a phone online, but it was by far the best experience I’ve had. They sent me a pre-labeled package, and on the very same day my device arrived, they examined it and emailed me with their findings. I’ve never had a company respond so quickly. They even matched an offer I received from another buyer and stayed extremely responsive throughout the entire process; if I sent an email, I’d have a reply within the hour. Best of all, I received payment the same day I accepted the offer, followed by a confirmation email to ensure I had received it.

8 September 2025
Unprompted review
Rated 1 out of 5 stars

Low ball offer

Low ball offer, I wouldn't use them again. My phone worked fine and had a minor crack on the back. Front screen had no cracks and they reduced their offer by $100.

12 September 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

We are very sorry to see that you are unhappy. Unfortunately, when a device is cracked it does make a serious impact in its value.

Rated 5 out of 5 stars

Best Value

I have always gotten the best value for the devices that I have traded-in to The Whiz Cells.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Really easy , no hassle

First time user and the service was amazing . I sent in a phone that was perfect and was given a value for it.

Would not hesitate to use again

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic!

The whiz upheld their end of the deal and got it all right! They definitely have a returning customer. Fast and easy.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

First time user of this service

I used this company for the first time and the experience was fast, easy, and very well explained. The company sent me emails letting me know once the order request had been submitted and also the steps to mail the phone. Once they got my phone, they also notified me via email letting me know they got it, and then the final steps to receive the check payment in the mail. This was the option I selected, and I received the check in a few days. Overall, very satisfied with this company and will definitely use them again in the future. Thank you Team for making this a very good experience!

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Easy process

Easy process, albeit had me nervous shipping my phone out for evaluation, with no guarantee on payment. The process ended up being so much easier than expected, and they respond fast to any questions. Bryan does great in doing things properly, and honestly 👍

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! They were quick and paid out right after evaluation as they say they do. Recommend to anyone. Thank you guys!

5 August 2025
Unprompted review
Rated 5 out of 5 stars

My 1st time experience with The Whiz…

My 1st time experience with The Whiz Cells went perfectly. They received my device and inspected it and within a few hours my funds were sent to me. I will definitely use this company again.

3 August 2025
Unprompted review

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