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Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, reviewers had a great experience with this company. Customers are really happy with the service, finding the process super easy and efficient. Many people appreciate the quick payment, often received on the same day or the next, and the clear communication throughout the selling process. Consumers also highlight the excellent user experience, noting the professionalism and responsiveness of the company. However, some people were dissatisfied with the product evaluation and pricing. A few customers mentioned that the initial offer for their device was significantly reduced after inspection, citing issues like screen damage or excessive wear that they felt were not present or exaggerated. These reviewers occasionally felt that the company's assessment of their device's condition was inaccurate, leading to a lower payout than expected.

What people talk about most

Product

Customers had ambiguous experiences with product. While some reviewers praised the excellent condition of... See more

Price

Users describe ambiguous interactions with price. While some customers report receiving fair and even higher... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the quick and painless... See more

Payment

Consumers find payment to be a positive experience, often highlighting the speed and efficiency of the... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently describe their experience as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was quoted a good amount for my old iPhone 12 Pro. Sending the device in was easy and was given a tracking number. However, The Whiz Cells did not confirm receipt. They did follow up saying I needed t... See more

Rated 4 out of 5 stars

Took $85 off offered price for supposed deep scratch in screen. The phone was replaced a year ago through asurion brand new. It was near flawless as I took pics before sending it in, I saw no "deep s... See more

Rated 5 out of 5 stars

Highly recommended! Great experience! Super easy process. The Wiz Cells gave me the highest priced offer for my IPhone 15. The mailer arrived promptly. I selected the option to have my mail carrier pi... See more

Rated 5 out of 5 stars

I recently bought 2 iPhone 12s from The Whiz Cells and I couldn’t be happier with the purchase. The phone arrived in excellent condition—just as described, clean, fully functional, and with gr... See more


Company details

  1. Cell Phone Recycling and Unlocking Service

Written by the company

It's easy to sell smartphones and tablets online with The Whiz Cells. Just locate your device, answer a few quick questions about it & get your cash offer. You can sell devices that are not paid off or even cracked. Get fast cash for your mobile electronics. All orders are processed by the next business day.


Contact info

4.1

Great

TrustScore 4 out of 5

292 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Experience

Great Experience! It was quick, fair and accurate. We sold our Galaxy S10 and Note phones and rec'd payment within a week.

10 June 2025
Unprompted review
Rated 2 out of 5 stars

The back of my phone was crack

The back of my phone was crack. No cracks in the front. There was a little dot on the edge of the front phone screen. Everything electronically on the phone worked perfectly. They down graded the phone from cracked glass to broken which result in a decrease in worth from $75 to $25. I think this was a lot of crap. The phone worked perfectly except for the back glass being cracked. I don't think this is fair.

8 June 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

There is damage to the LCD. We are clear in the description of the cracked glass condition that the display must not have any damage. A display can not be repaired, only replaced. This makes a very large difference in the value of a device. If there had not been damage to the display, then your device would have qualified for cracked glass. But unfortunately, there was damage. We offer to return the device at our expense when you disagree with our assessment.

Rated 2 out of 5 stars

Scratches on screen brought offer down…

Scratches on screen brought offer down way too much. If they took $30 off I would have been ok with it but they took off too much. I should have sold elsewhere.

8 June 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

We requested information to know who this person is. However, they did not respond. We could have given specifics to their transaction. We offer free returns. If you disagree with our assessment, we will send the device back at our expense.

Rated 4 out of 5 stars

Received Less Than Expected

I got less than expected. I thought the way the condition categories were written that I selected the right one but I guess not.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent offer for a Nokia

Excellent offer for a Nokia smart phone, when most companies did not even offer buy-back for Nokia. Process was quick and easy and I appreciated that they covered the shipping as part of their offer. I would do business with them again in the future.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Now I know why it’s called the Wiz because it was a whiz

I have to just say that I’m incredibly impressed and now I know why the name of the company is the whiz. They received my order and within three hours of receiving my order they had a graded approved and then they sent me the payment link which was instantly transferred to my bank account. I’m incredibly happy it was the easiest one I’ve had yet.

27 May 2025
Unprompted review
Rated 1 out of 5 stars

I made the mistake of sending my phone…

I made the mistake of sending my phone here. My phone was in great condition and was quoted 148 before and after they had it $59. I should of sold it on order up. I do not recommend this place. After looking at reviews they have pulled this on a lot of people.

24 May 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

Hi Fred,

I am very sorry to see that you are unhappy with our service. Your phone was not in great condition. It was quite poor. The phone had image burn in the LCD, scratches on the camera, screen and back. We understand that sometimes buyers and sellers do not agree on pricing. That is why we pay for the shipping to us and the shipping back to you if you disagree. You agreed with the new offer and we paid you out immediately. All buyback companies have reviews like yours. We are very proud of our of overall customer satisfaction. Most every review site is at least 4 stars average, with most being closer to 4.5. Again, I am sorry you are unhappy. The option for us to send it back to you at our expense was on the table but you did not opt for that.

Rated 5 out of 5 stars

I recently bought 2 iPhone 12s from The Whiz



I recently bought 2 iPhone 12s from The Whiz Cells and I couldn’t be happier with the purchase. The phone arrived in excellent condition—just as described, clean, fully functional, and with great battery health. It honestly looked almost brand new.

The seller was professional, responsive, and made the whole process smooth and trustworthy. It’s rare to find such honest and reliable service these days.

I would highly recommend this shop to anyone looking for quality phones at a fair price. Definitely a 5-star experience!

21 May 2025
Unprompted review
Rated 1 out of 5 stars

Same problem as others.

I had the same problem as other reviewers state below. They quote you a good price, and then reduce the price of the phone significantly, by flat out lying, after they receive your phone. Never again.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

This was my third time using Whiz Cells. They are very prompt and accurate. They do what they say they are going to. Very pleased.

14 April 2025
Unprompted review

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