The Whisky World Reviews 8,704

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,624 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that orders arrive quickly, often sooner than expected, and are exceptionally well-packaged to ensure products arrive in perfect condition. Many consumers highlight the competitive pricing, finding products cheaper than on other sites, even with international shipping. The ordering process is described as easy and the customer service is frequently commended for its helpfulness and responsiveness. However, some people were dissatisfied with the delivery service, citing issues with inconsistent delivery times, unexpected delays, and high or undisclosed import costs for international shipments. A few other people also felt that the selection could be broader or experienced issues with damaged packaging upon arrival.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, highlighting its speed and efficiency.... See more

Product

Clients share positive opinions on product. Many customers praise the secure and protective packaging, with... See more

Price

People report positive experiences with price, often finding products cheaper than RRP on other sites, even... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the quick processing and delivery times,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the fast and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Order processed really quickly, I went with standard delivery but my order was actually sent the next day. The delivery was quite expensive but the gin gift set was cheaper than on other sites so s... See more

Company replied

Rated 5 out of 5 stars

I needed to 'stock up' on my favourites, so had a look around the site. The prices were good. In the end, five bottles were selected and, as I wasn't in a desperate rush, I went for standard delivery.... See more

Company replied

Rated 5 out of 5 stars

I’m a new customer and I must say I had a great experience with the whiskey world. My order was processed and dispatched on the day of purchase and turned up the next day at my home (I selected... See more

Company replied

Rated 5 out of 5 stars

The staff were very helpful when I phoned . I was an existing customer but the online system could not place my order on line . The man whom I spoke to found my old account & took my order over the... See more

Company replied


Company details

  1. Liquor Store

About The Whisky World

Written by the company

About Us
The Whisky World offers a wide array of premium spirits sourced from across the globe, including but not limited to whisky, vodka, gin, single malts, blends, Scotch, and Irish varieties.

Check out our Amazing Offers!

Written by the company

Weekly Special Offers Across our Whisky & Spirit Collections
With added offers weekly, keep a lookout for our limited-time deals, so you never miss a discount on your favourite whiskies and spirits! https://www.thewhiskyworld.com/sale
Make It Personal!
With our large range of personalised bottles across our whisky and spirit collections, add your personal touch and make your gift truly unique with bottle engraving! Birthdays, Invitations, New Home, Thank you.. whatever the occasion, you can be sure your gift is one to be kept! It's gifting done right! https://www.thewhiskyworld.com/gift-ideas-c36/personalised-engraving-c134

Free Standard UK Delivery On Orders Over £99

Time to Start Shopping!

Ordering to a single UK address? Your discount will automatically be applied at checkout by default! See our full shipping and delivery options: https://www.thewhiskyworld.com/delivery-returns-i5

Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast accurate order and great prices…

Fast accurate order and great prices and selection

15 March 2026
The Whisky World logo

Reply from The Whisky World

Hello Brandon,

Love this! So glad the order was fast and accurate and the prices and selection hit the mark. Thanks for choosing us.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Excellent!

Easy ordering experience, swift delivery and an excellent product

12 March 2026
The Whisky World logo

Reply from The Whisky World

Hello Carol,

Thanks for the great rating. It's awesome to hear you loved the item and that getting it to your door was a breeze. Enjoy!

Claire,
TWW Support Team

Rated 5 out of 5 stars

Fast delivery and the products are…

Fast delivery and the products are cheaper then other places
.

13 March 2026
The Whisky World logo

Reply from The Whisky World

Hello William,

Thanks for the feedback! We're glad the tracking kept you informed and your order arrived fast.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Very quick and efficient delivery

Very quick and efficient delivery

13 March 2026
The Whisky World logo

Reply from The Whisky World

Hello Colin,

We appreciate the quick feedback. It is great to hear our dispatch team got things sorted efficiently for you.

Barry,
TWW Support Team

Rated 5 out of 5 stars

Very quick and efficient service and…

Very quick and efficient service and delivery, and price was very good in comparison to other companies.

13 March 2026
The Whisky World logo

Reply from The Whisky World

Hello Roisin,

Thank you! Offering great value without compromising on speed or service is something we really pride ourselves on. Glad it showed.

Claire,
TWW Support Team

Rated 5 out of 5 stars

The bottle we purchased was well…

The bottle we purchased was well packaged and protected. We received it very quickly. Overall, it was a very, very good experience and would order from whiskey world again without any hesitation.

20 March 2026
The Whisky World logo

Reply from The Whisky World

Hello,

What a wonderful review, thank you! We put a lot of care into making sure every bottle is well protected for its journey. So glad the whole experience left you confident to shop with us again. We'll be ready when you are!

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Fast delivery and lots of updates

Fast delivery and lots of updates! Thank you!

20 March 2026
The Whisky World logo

Reply from The Whisky World

Hello Anna,

Thanks! We're glad the delivery was quick and you were kept in the loop every step of the way.

Barry,
TWW Support Team

Rated 5 out of 5 stars

The Whisky World Is my only reliable…

The Whisky World Is my only reliable European source for 3L, 4.5L, and even 6L large size bottles for my collection and extremely quick shipping to the US. Other European retailers have failed. I have now ordered 5 bottles with no problems or delays! Thank You very much!

18 March 2026
The Whisky World logo

Reply from The Whisky World

Hello Mark,

We truly appreciate such a fantastic review. It means a huge amount to our team to know that we have earned your trust especially after you had a hard time with other retailers. Shipping those heavy display bottles all the way to the US is something we take a lot of pride doing right. Thank you so much for returning to us for your fifth bottle and we look forward to continuing to help grow your collection.

Barry,
TWW Support Team

Rated 5 out of 5 stars

Quality spirits sent quickly

Whisky World provided well-packaged, high-quality spirits in a timely way.

19 March 2026
The Whisky World logo

Reply from The Whisky World

Hello Jeffrey,

Thank you for sharing your experience. We are so happy your order arrived right on time and in great condition.

Claire,
TWW Support Team

Rated 5 out of 5 stars

Always use whisky world because they…

Always use whisky world because they are fabulous

18 March 2026
The Whisky World logo

Reply from The Whisky World

Hello Deborah,

Thanks for the amazing compliment. We love being your go-to spot and will keep working hard to make every order a great one.

Barry,
TWW Support Team

Rated 5 out of 5 stars

Great price for one of our favourite…

Great price for one of our favourite whiskies Fettercairn and quick delivery. Thanks!

10 March 2026
The Whisky World logo

Reply from The Whisky World

Hello Zofia,

We really appreciate your review. It is always wonderful to help a customer stock up on a personal favorite like Fettercairn. Thanks for shopping with us!

Claire,
TWW Support Team

Rated 5 out of 5 stars

Customer service was great

Customer service was great. They are very attentive to emails. Once i placed the order, they handled it with care. Since i was travelling abroad, they packed my order carefully where i transported goods to my overseas destination safely.
Highly recommend

10 March 2026
The Whisky World logo

Reply from The Whisky World

Hello Praveen,

Thanks so much for the high praise. We always want to make sure we are quick to reply and get everything packed up just right especially when we know it is going on a long journey. We're glad the items survived the trip abroad without the hitch. Safe travels and enjoy the drink!

Claire,
TWW Support Team

Rated 5 out of 5 stars

Easy to order and prompt delivery.

Easy to order and prompt delivery.

17 March 2026
The Whisky World logo

Reply from The Whisky World

Hello Jam,

Thanks! We're glad the ordering and delivery were both smooth and easy.

Barry,
TWW Support Team

Rated 5 out of 5 stars

Long Standing Happy Customer

Long standing customer. Great service every time !
Hope to continie for a long time !

9 March 2026
The Whisky World logo

Reply from The Whisky World

Hello Dr. Michael,

Thanks for being such an awesome long-time customer. We love hearing that we always get it right for you. Catch you on the next one.

Barry,
TWW Support Team

Rated 4 out of 5 stars

Fast shipping to the US and my whiskey…

Fast shipping to the US and my whiskey arrived without any problem. However, shipping cost is too high.

16 March 2026
The Whisky World logo

Reply from The Whisky World

Hello Vibol,

Thanks for the feedback. We're really glad your whiskey made it to the US safely and quickly. We totally understand that international shipping can be pricey and we are always looking for ways to keep those rates as reasonable as possible. Enjoy the bottle!

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Great service

I’m a new customer and I must say I had a great experience with the whiskey world.
My order was processed and dispatched on the day of purchase and turned up the next day at my home (I selected standard shipping!)

The item came wonderfully packed and super secure, way more than I expected. I ordered quite a pricey bottle and the packaging exceeded expectations.

I will definitely look to shop with the whiskey world for future purchases of wine and spirits.
Thank you

25 March 2026
Unprompted review
The Whisky World logo

Reply from The Whisky World

Hello,

We really appreciate you giving us a try for the first time. It means a lot to know that our packing team exceeded your expectations especially with such a special bottle. We always aim to get orders dispatched as quickly as possible and we are so glad it showed up right away. Thank you for the wonderful feedback and we cannot wait to welcome you back for your next purchase.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Best Delivery

The Whisky World team are the best experience I’ve had with prompt and timely delivery. They set the standard for others to strive for.

16 March 2026
The Whisky World logo

Reply from The Whisky World

Hello Wesley,

That's an incredible compliment, thank you! The whole team works hard to make sure orders go out as quickly as possible. We're really glad it shows!

Claire,
TWW Support Team

Rated 5 out of 5 stars

Fast

Fast, reliable, and reasonably priced. Thanks!

16 March 2026
The Whisky World logo

Reply from The Whisky World

Hello Ari,

Thank you so much. We are very happy to hear you had such a smooth and easy time shopping with us!

Barry,
TWW Support Team

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