Ticket Merchant Reviews 

4,841
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly experience, highlighting the ease of ordering and receiving tickets. Many appreciate the smooth process, excellent communication, and helpful updates that make attending events stress-free. People often secure great seats, even for last-minute purchases, and commend the friendly, accommodating staff at events. However, some customers also noted occasional issues with ticket delivery or access. A few reviewers reported not receiving barcodes or emails, leading to difficulties scanning tickets or gaining entry to events.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently describing it as outstanding, easy, and... See more

Service

Customers consistently note positive experiences with service, praising the seamless and smooth process from... See more

Order

People report positive experiences with order, finding the process of purchasing tickets easy and smooth from... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the helpfulness and friendliness of... See more

Location

Consumers find location to be positive, with many reviewers praising the venue's atmosphere and suitability... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tickets came through the same day to my email no problem, the scan took few times to work but happy get through the MCG great seats. Will definitely use again. I was able to purchase two tickets... See more

Rated 5 out of 5 stars

The ease of electronic tickets, and regular text and email updates of show changes made attending Jimmy Carr easy. The location was excellent given the small town of Cairns and staff were helpful. The... See more

Rated 5 out of 5 stars

As someone extremely skeptical of ticket resale companies I am glad to be able to recommend ticket merchant. I received my tickets the next day via an official email and it was a super smooth process.... See more

Rated 5 out of 5 stars

The ease of getting through the front gates, purchasing drinks and the amazingly helpful staff who showed us to our seats was perfect. The arena has amazing sound and seating, making it great from any... See more


Company details

  1. Event Ticket Seller

Written by the company

Ticket Merchant is a secondary ticket marketplace dedicated to delivering the ultimate fan experience for music, sports, and live events. With over 15 years of experience as a premier secondary marketplace, we specialise in connecting fans with memorable experiences. From exhilarating sporting events like the AFL and the Australian Open to electrifying concerts featuring iconic artists such as Taylor Swift and Billie Eilish, we provide access to a diverse range of events both in Australia and globally. Our tickets are sourced exclusively from reputable Australian resellers, guaranteeing authenticity and security. We stand by our commitment to customer satisfaction with a 100% guarantee, ensuring you always receive the tickets you purchase. At Ticket Merchant, we are dedicated to creating lasting memories and enhancing the fan experience. Our mission is simple: Connecting More Fans to Live Events.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,841)

1,095 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just an outstanding night!!

Just an outstanding night's entertainment!! Very thankful and impressed with crowd controll!! I was sitting in front of the young lady who was spoken to about her behaviour impacting on others around her and to be more respectful of others!! Really impressed with who handled that one!!!

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Such an easy process from beginning to…

Such an easy process from beginning to end. From searching for seats, purchasing, receiving the tickets and checking in on the day. Everything was seamless and easy to use. Would certainly use this again and will definitely recommend. Thanks again ticket merchant. 5 star experience

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Ticket Merchant delivers

Ok, yes you are paying a bit more, but what I love about Ticket Merchant is that I can almost be guaranteed of getting to the event I want. Whether it be music or sport, Ticket Merchant always delivers!

23 May 2026
Unprompted review
Rated 5 out of 5 stars

I was told to be careful of resellers

I was told to be careful of resellers, but you are definitely worth it. My seats were perfect, and the process is so simple. Thank you, and l will definitely be using you again. I am a paid member of my team, but often miss out on good seats. You have made the process easier, and l leave with a smile on my face, especially when my team wins!

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Tickets came through the same day to my…

Tickets came through the same day to my email no problem, the scan took few times to work but happy get through the MCG great seats. Will definitely use again.

I was able to purchase two tickets to round 11 Collingwood Vs West Coast Scott Pendlebury 433 Record Breaking game thank you .

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, easy to claim ticket and I love that you can chat online to ask any relevant questions

23 May 2026
Unprompted review
Rated 4 out of 5 stars

AFL tickets

Booked two tickets to go to the afl. The tickets came the next morning after I booked them. Overall smooth experience but a bit overpriced.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied !

It’s a pleasure to purchase tickets for events (given the coast involved) knowing that my purchase is secure and there’s no hassle with authenticity etc..

22 May 2026
Unprompted review
Rated 5 out of 5 stars

It was my first time using ticket master

It was my first time using Ticketmaster, and it was amazing. I had a really good experience using it and watching the game yesterday. I will definitely come back and use it again. The staff at Marvel Stadium were also so kind and helpful. They even helped us take pictures when they knew we were visiting Australia for the first time. They were so lovely and knowledgeable about all the information we needed. Thank you, Ticketmaster and Marvel Stadium!

17 May 2026
Unprompted review

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