Ticket Merchant Reviews 

4,844
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly experience, highlighting the ease of ordering and receiving tickets. Many appreciate the smooth process, excellent communication, and helpful updates that make attending events stress-free. People often secure great seats, even for last-minute purchases, and commend the friendly, accommodating staff at events. However, some customers also noted occasional issues with ticket delivery or access. A few reviewers reported not receiving barcodes or emails, leading to difficulties scanning tickets or gaining entry to events.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently describing it as outstanding, easy, and... See more

Service

Customers consistently note positive experiences with service, praising the seamless and smooth process from... See more

Order

People report positive experiences with order, finding the process of purchasing tickets easy and smooth from... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the helpfulness and friendliness of... See more

Location

Consumers find location to be positive, with many reviewers praising the venue's atmosphere and suitability... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tickets came through the same day to my email no problem, the scan took few times to work but happy get through the MCG great seats. Will definitely use again. I was able to purchase two tickets... See more

Rated 5 out of 5 stars

The ease of electronic tickets, and regular text and email updates of show changes made attending Jimmy Carr easy. The location was excellent given the small town of Cairns and staff were helpful. The... See more

Rated 5 out of 5 stars

As someone extremely skeptical of ticket resale companies I am glad to be able to recommend ticket merchant. I received my tickets the next day via an official email and it was a super smooth process.... See more

Rated 5 out of 5 stars

The ease of getting through the front gates, purchasing drinks and the amazingly helpful staff who showed us to our seats was perfect. The arena has amazing sound and seating, making it great from any... See more


Company details

  1. Event Ticket Seller

Written by the company

Ticket Merchant is a secondary ticket marketplace dedicated to delivering the ultimate fan experience for music, sports, and live events. With over 15 years of experience as a premier secondary marketplace, we specialise in connecting fans with memorable experiences. From exhilarating sporting events like the AFL and the Australian Open to electrifying concerts featuring iconic artists such as Taylor Swift and Billie Eilish, we provide access to a diverse range of events both in Australia and globally. Our tickets are sourced exclusively from reputable Australian resellers, guaranteeing authenticity and security. We stand by our commitment to customer satisfaction with a 100% guarantee, ensuring you always receive the tickets you purchase. At Ticket Merchant, we are dedicated to creating lasting memories and enhancing the fan experience. Our mission is simple: Connecting More Fans to Live Events.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,844)

1,098 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Satisfied !

It’s a pleasure to purchase tickets for events (given the coast involved) knowing that my purchase is secure and there’s no hassle with authenticity etc..

22 May 2026
Unprompted review
Rated 5 out of 5 stars

It was my first time using ticket master

It was my first time using Ticketmaster, and it was amazing. I had a really good experience using it and watching the game yesterday. I will definitely come back and use it again. The staff at Marvel Stadium were also so kind and helpful. They even helped us take pictures when they knew we were visiting Australia for the first time. They were so lovely and knowledgeable about all the information we needed. Thank you, Ticketmaster and Marvel Stadium!

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Everything as promised

Ordered 6 tickets to Sundays games at magic round. Easy to complete the transaction and tickets delivered as promised in the email.

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Wow…what an experience

Wow…what an experience! The ticket purchasing was so easy to navigate, especially with the clear and simple diagrams of the stadium. The whole experience and instructions of purchasing tickets, getting to the stadium etc was easy to follow. Looking forward to next years NRL Magic Round.

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Booking online was super simple.

Really easy to book online. Just had to wait for the tickets to come through via email and simple as that . Booking tickets for magic round as a warriors supporter and booking in the warriors section by accident made my experience that much better. Will be using them again.

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Up da Wahs

I am a big supporter for the warriors which I supported for years and too see my team beat the broncos on the big stage was a memory I will never forget, the seats I had was a great view to watch the game ,awesome atmosphere and the energy was amazing, the booking process was really easy and basically effortless the location and staff were amazing best day ever cheers.

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Ticket merchant to the rescue!

I missed buying tickets for the nrl magic round when they officially went on sale but didnt have to be disappointed for long, Ticket merchant was an easy transaction to get the tickets we wanted anyway. Hassle free and we had the best time! Thanks TM.

17 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look