Ticket Merchant Reviews 

4,835
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of the ticket purchasing process, from selecting seats to receiving tickets via email, making the overall experience smooth and stress-free. Many people highlight the helpful and friendly staff at events and venues, contributing to a positive atmosphere and ensuring a great time. Reviewers also appreciate the excellent seat locations and views, often exceeding expectations, and the overall quality of the venues and shows. However, some customers experienced issues with ticket delivery, such as barcodes not arriving or tickets not being sent via email as expected, leading to denied entry or extra hassle to retrieve them.

What people talk about most

User experience

Users describe positive interactions with the user experience, frequently highlighting the ease and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the overall... See more

Order

People report positive experiences with the ordering process, finding it easy to purchase tickets, even for... See more

Staff

Consumers find staff to be positive, with many reviewers describing them as helpful, friendly, and... See more

Location

Customers consistently note positive experiences with location, often praising venues for their great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tickets came through the same day to my email no problem, the scan took few times to work but happy get through the MCG great seats. Will definitely use again. I was able to purchase two tickets... See more

Rated 5 out of 5 stars

The ease of getting through the front gates, purchasing drinks and the amazingly helpful staff who showed us to our seats was perfect. The arena has amazing sound and seating, making it great from any... See more

Rated 5 out of 5 stars

The ease of electronic tickets, and regular text and email updates of show changes made attending Jimmy Carr easy. The location was excellent given the small town of Cairns and staff were helpful. The... See more

Rated 5 out of 5 stars

As someone extremely skeptical of ticket resale companies I am glad to be able to recommend ticket merchant. I received my tickets the next day via an official email and it was a super smooth process.... See more


Company details

  1. Event Ticket Seller

Written by the company

Ticket Merchant is a secondary ticket marketplace dedicated to delivering the ultimate fan experience for music, sports, and live events. With over 15 years of experience as a premier secondary marketplace, we specialise in connecting fans with memorable experiences. From exhilarating sporting events like the AFL and the Australian Open to electrifying concerts featuring iconic artists such as Taylor Swift and Billie Eilish, we provide access to a diverse range of events both in Australia and globally. Our tickets are sourced exclusively from reputable Australian resellers, guaranteeing authenticity and security. We stand by our commitment to customer satisfaction with a 100% guarantee, ensuring you always receive the tickets you purchase. At Ticket Merchant, we are dedicated to creating lasting memories and enhancing the fan experience. Our mission is simple: Connecting More Fans to Live Events.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,835)

1,087 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Palais theatre

My experience at the palais theatre was wonderful, great atmosphere and very comfortable! Show was amazing and everything ran seamlessly and smooth!
Great drink and snack options!

26 May 2026
Unprompted review
Rated 5 out of 5 stars

To begin with I didn't think I'd be…

To begin with I didn't think I'd be able to get tickets. Wasn't sure actually what to do, we don't go to the football very often. It was my son's (5) first football game. And I thought what better game than a record breaking game. Plus we are West coast supporters. Ticket Merchant made purchasing tickets very easy.( even for a caveman like me).My son and I enjoyed the game, the atmosphere, the seats in the nose bleeding section didn't bother us either. Good exercise for this old fella. Easy steps to follow to purchase tickets. Quick email responses. Will definitely use Ticket Merchant for purchasing tickets in the future. Thanks. Dale and William.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Ordered tickets for Carl Barron

Ordered tickets for Carl Barron at the Palais. Got great seats up the front & everything from booking the tickets to finish of the show ran smoothly.
The tickets were sent by email closer to the actual date of the event, and all information regarding the event was emailed & sent by sms in the lead up.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy Fast & 100% Trustworthy Online Event Tickets

I used Ticket Merchant to purchase a couple of last-minute tickets the day before a very popular music concert in Melbourne. Ticket Merchant were by far the cheapest ticket price online with upfront all included fees in the final ticket price, and was extremely efficient delivering the tickets online within minutes after paying for the tickets directly to my email address. There was no problem at all once I arrived at the concert venue to scan the tickets for entrance to the concert held at Rod Laver Arena. Highly recommended!! I would use Ticket Merchant next time and every time there after when buying concert tickets for sure.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Ticket Merchant 10/10

Ticket Merchant has a very user friendly website on PC and Mobile. Purchasing tickets was a smooth experience with no pop-up ads or add-on purchases. Tickets to the game came via email and were easy to scan from my phone at the gate with no issues.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Just an outstanding night!!

Just an outstanding night's entertainment!! Very thankful and impressed with crowd controll!! I was sitting in front of the young lady who was spoken to about her behaviour impacting on others around her and to be more respectful of others!! Really impressed with who handled that one!!!

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Such an easy process from beginning to…

Such an easy process from beginning to end. From searching for seats, purchasing, receiving the tickets and checking in on the day. Everything was seamless and easy to use. Would certainly use this again and will definitely recommend. Thanks again ticket merchant. 5 star experience

23 May 2026
Unprompted review

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