Tickets came through the same day to my email no problem, the scan took few times to work but happy get through the MCG great seats. Will definitely use again. I was able to purchase two tickets... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The ease of electronic tickets, and regular text and email updates of show changes made attending Jimmy Carr easy. The location was excellent given the small town of Cairns and staff were helpful. The... See more
As someone extremely skeptical of ticket resale companies I am glad to be able to recommend ticket merchant. I received my tickets the next day via an official email and it was a super smooth process.... See more
The ease of getting through the front gates, purchasing drinks and the amazingly helpful staff who showed us to our seats was perfect. The arena has amazing sound and seating, making it great from any... See more
Company details
Written by the company
Ticket Merchant is a secondary ticket marketplace dedicated to delivering the ultimate fan experience for music, sports, and live events. With over 15 years of experience as a premier secondary marketplace, we specialise in connecting fans with memorable experiences. From exhilarating sporting events like the AFL and the Australian Open to electrifying concerts featuring iconic artists such as Taylor Swift and Billie Eilish, we provide access to a diverse range of events both in Australia and globally. Our tickets are sourced exclusively from reputable Australian resellers, guaranteeing authenticity and security. We stand by our commitment to customer satisfaction with a 100% guarantee, ensuring you always receive the tickets you purchase. At Ticket Merchant, we are dedicated to creating lasting memories and enhancing the fan experience. Our mission is simple: Connecting More Fans to Live Events.
Contact info
PO Box 154 Flinders Lane, 3000, Melbourne, Australia
- (03) 9498 1554
- info@theticketmerchant.com.au
- theticketmerchant.com.au
4.8
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Satisfied
The seating provided enough view, sound was phenomenal and her voice was amazing.
6 June 2026
Unprompted review
Absolutely love it and appreciate every…
Absolutely love it and appreciate every second of it
6 June 2026
Unprompted review
Paid way more for the ticket thank I should have.
I accidentally bought my ticket through ticket merchant instead of ticket Master so I paid about $40 a ticket more than the price it was meant to be. My fault but still pretty annoying. I won't make that mistake again.
8 June 2026
Unprompted review
Reply from Ticket Merchant
Hi Rianna,
Thank you for taking the time to leave a review.
We're sorry to hear you were disappointed with the price paid for your ticket. As a ticket marketplace, we connect fans with tickets from a network of sellers, and prices can vary from the original face value depending on factors such as demand, availability, and seating location.
While we're unable to locate an order matching the details provided in your review, we'd welcome the opportunity to look into this further. Please contact our team at info@theticketmerchant.com.au or on 03 9498 1554 with your order details so we can better understand your experience and assist where possible.
Thank you again for your feedback. We're always looking for ways to improve the customer experience.
Incredible gig
Incredible gig - Scaffold setup was naughty
More like this pls
6 June 2026
Unprompted review
great set and great venue
6 June 2026
Unprompted review
Great experience
Great experience with workers and security.
Was an awesome event everything was on time and the djs were awesome can’t wait to do it again!!
6 June 2026
Unprompted review
Overall event was great
Overall event was great, also was at Ned Bennett the week before which i enjoyed better as that’s the music I prefer but yeah nah yous done well maybe but to much smoke at Dean, but nah great event.
9 June 2026
Unprompted review
Tickets were reliable and easy to access
6 June 2026
Unprompted review
Fantastic night watching Alison…
Fantastic night watching Alison Wonderland. Great spacious venue, lighting and acoustics. Can't wait to return for the next gig!
5 June 2026
Unprompted review
I really enjoyed the gig Matt Berninger
I really enjoyed the gig (Matt Berninger), the venue is small enough to hear everything perfectly and to actually see the act. The staff at the forum were also super friendly.
3 June 2026
Unprompted review
Palais Theatre, still my fave in Melbourne 🙏🏻
Tickets easy to scan at door, super fast line. Unreal theatre one of my fave sit down ones in Melbourne! Long lines for drinks but that’s what you cop when it’s so busy. Carl Barron hilarious as always, (would’ve loved a little opening act but still awesome). Seats pretty squishy as we are super tall, but you cop that too with an old theatre. 9/10 experience !
29 May 2026
Unprompted review
Insane prices but the concert was fun
31 May 2026
Unprompted review
Fantastic
Great, easy to purchase tickets and went smoothly throughout the whole process.
Carl was fantastic
We both enjoyed the show and recommended buying tickets through ticket merchant
30 May 2026
Unprompted review
Carl is and always will be a comedy…
Carl is and always will be a comedy genius!
If you ever need a night of out full of belly laughs then Carl Barron should be your go to.
30 May 2026
Unprompted review
It was a sensational night
It was a sensational night, I laughed until I cried!
30 May 2026
Unprompted review
Love, love, loved it!
I was SO excited when I found tickets for the sold out Cameron Whitcomb show on TicketMerchant! The booking process was streamlined from start to finish. The prices were reasonable. The venue was perfect for the show, and the acoustics were spot on! He sounded exactly like his official recordings. I love, love, loved the show and can't wait to see my next show at The Forum!
9 May 2026
Unprompted review
Carl Barron live was excellent
Carl Barron live was excellent. The seats at the Palais theatre were amazing and our view of the show was epic. The best night!!!
29 May 2026
Unprompted review
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