No quibble replacement. After receiving an "empty bag" - with apologies from the royal mail. I contacted Stuart and within the space of 5 minutes he'd arranged for a replacement to be sent 24hour tra... See more
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Review summary
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I'm always skeptical about trying new companies that seem to have 'too good to be true' pricing, especially when they have higher than usual reviews. Nothing to worry about here. Paid for next day del... See more
Company replied
One of the best customer experiences I’ve had in a long time; Stewart was beyond helpful and reassuring when there was an issue with DPD. I honestly couldn’t recommend him, and the team at The Sleepin... See more
A good price and very speedy delivery. It all got better after I found a slight manufacturing fault with the bag I bought - it was losing a bit of down after a couple of nights use. I emailed them... See more
Company details
Written by the company
The UK's specialist sleeping bag store. Based in the North of England we are a specialist store dedicated to sleeping bags (and their accessories of course). So if you need something to head off bikepacking or hiking, travelling around Thailand, or just something for the folks to sleep in when they stay over we have the bag for you.
Contact info
Unit 158 Avenue B, LS23 7BJ, Wetherby, United Kingdom
- 0113 5218 575
- thesleepingbagstore.com
4.9
Excellent
596 reviews
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Came very quickly
27 July 2023
Fast delivery and good payment service
25 July 2023
A decent bag at a decent price
A decent bag at a decent price. Arrived promptly as promised
23 July 2023
Great service and price.
24 July 2023
Quick delivery and product as expected
24 July 2023
GREAT SERVICE
Easy ordering process with accurate description of product. No problems at all and delivery was well within expectations. Thank you.
23 July 2023
Very friendly and helpful.
3 July 2023
Great customer service
Ordered a sleeping bag which was due to arrive on a Thursday via Royal Mail 48 but it never arrived.
Tracking information didn't shed any light on the situation so I e-mailed The Sleeping Bag Store on Sunday evening and they phoned me Monday afternoon, apologised profusely (even though it wasn't their fault) and sent a replacement without quibble which was delivered on the Wednesday. Following the phone call, I received two e-mails explaining progress.
I am very impressed with the customer service and would buy from them again.
25 June 2023
Amazing customer service
Amazing customer service. I phoned as my sleeping bag wasn’t delivered. Had another one sent out first class. Unsure of the persons name but they were brilliant! A credit to your team.
25 June 2023
Great Piece of Kit
I'd promised myself one of these since taking up bike packing and because my 30 year old Thermarest is too bulky! It was on offer so I ordered it a couple of days before I headed off to camp in Scotland. It arrived super quick, in time for the trip so I tested it out over 4 nights and it was perfect in every way. The right size for me at 150cm, packs up to the size of my fist and weighs next-to-nothing. It also inflates after a mere 6/7 breaths. Superb. Great service all round too from the sleeping bag store.
4 June 2023
Great products super price
1 June 2023
Fast delivery and good price
29 May 2023
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