Sale Lab Reviews 

543
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers had a great experience with this company, consistently sharing how deeply pleased they are with their overall purchases. Shoppers truly love the incredible selection of authentic designer products available at surprisingly low prices that are extremely hard to find anywhere else. Consumers frequently point out the smooth purchasing process, noting that most packages arrive very quickly and are delivered in neat condition. However, some customers also noted frustrating issues with delivery delays, tracking problems, and missing responses regarding customer support or delayed refunds. A few other people also felt disappointed when items occasionally arrived damaged, entirely incorrect, or looking different from the website pictures.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting incredible discounts on designer... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a wide split in consumer experiences.... See more

Price

Consumers find price to be positive, highlighting unbeatable deals and great items available at extraordinary... See more

Order

Clients share ambiguous opinions on order experiences, ranging from great satisfaction to significant... See more

Value for money

People report positive experiences with value for money, frequently highlighting unbeatable prices and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My order arrived within 8 days. It was meant to be delivered on the 7th day after ordering but of course, DPD failed to complete the delivery round. Whats concerning is, initially they uploaded a phot... See more

Company replied

Rated 4 out of 5 stars

I recently bought some Joseph trousers from this store. The trousers were in perfect condition and a good fit. The delivery time was longer than I expected approx 4 weeks, but well worth the wait!

Rated 4 out of 5 stars

I ordered a pair of Maison Margiela Sneakers from Sale Lab but just to be sure they were authentic I sold them to myself on eBay to have them authenticated in the 30 day return window that they give.... See more

Rated 5 out of 5 stars

I have purchased several items from thesaleslab - why? The quality of their items is amazing!! Where else can you buy designer brands - Jil Sander, Dolce & Gabanna, Valentino to name a few at 90% disc... See more


Company details

  1. Men's Clothing Store
  2. Belt Shop
  3. Jeans Shop
  4. Handbags Shop
  5. Jewelry Designer
  6. Women's Clothing Store

Written by the company

About Sale Lab At Sale Lab, we’re committed to bringing you premium branded products at unbeatable prices. With over 25 years of experience in sourcing high-quality stock, we’ve worked with major players like TK Maxx, ensuring our products are always top-notch. In 2021, we decided to go directly to the customer, offering the same incredible savings we’ve been known for, now through our website and popular marketplaces. Since then, we’ve built a reputation for fantastic deals and exceptional customer service. Whether you're shopping online or visiting one of our retail locations in Stoke-on-Trent, Corby, or Plymouth, we’re dedicated to providing you with a seamless, positive shopping experience. Why choose Sale Lab? - Authentic, branded products at unbeatable prices - 25+ years of industry experience - Fast shipping and reliable service - Customer satisfaction is our top priority We value every customer and are here to help you save big on your favourite brands!


Contact info

4.2

Great

TrustScore 4 out of 5

543 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(543)

84 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience with SALE/LAB is indeed…

My experience with SALE/LAB is indeed an excellent one, item ordered came quickly. The quality of the product is excellent too, so was the packaging of the product. My bag is sturdy and of extremely high quality. The speed in which it came was impressive.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

10/10 got some perfect moment ski…

10/10 got some perfect moment ski trousers which are still selling for £400 for £50!!
Super quick next day delivery too.
Absolutely amazing prices & products .
Thank you 🤩⭐️

18 January 2026
Unprompted review
Sale Lab logo

Reply from Sale Lab

Wow - thank you so much! 🤩 We’re so happy you snagged such a great deal on the Perfect Moment ski trousers, and that they arrived next day too. Your support really means a lot to us - enjoy them and thanks again for the lovely review ⭐️⭐️⭐️⭐️⭐️

Rated 5 out of 5 stars

No Complaints

As a returning customer no complaints super value for money & always quickly despatched I'll be back

10 January 2026
Unprompted review
Sale Lab logo

Reply from Sale Lab

YAY! Thank you so much for coming back to us - that really means a lot! We’re so glad you’re happy with the value and quick dispatch. Always a pleasure to have you, and we’ll be here when you’re ready to come back 😊

Rated 5 out of 5 stars

Made multiple purchases before…

Made multiple purchases before Christmas as they had even bigger savings on offer than usual! Cant fault them. Brilliant small business that really care about their customers! Will continue to be a happy customer of theirs! 5*

12 December 2025
Unprompted review
Sale Lab logo

Reply from Sale Lab

⭐️⭐️⭐️⭐️⭐️ for this review! THANK YOU!

Rated 5 out of 5 stars

Excellent Service

Bought a Gucci watch but Sale Lab were quick to point out the item was not going to be available pre Xmas. They couldn't be more apologetic and gave me a £25 voucher as compensation despite the fact I didn't eventually buy anything. Refund was quick too 3/4 days. Comms were excellent. Recommended.

22 December 2025
Unprompted review
Sale Lab logo

Reply from Sale Lab

Thank you so much for taking the time to leave such a thoughtful review. We’re really sorry the Gucci watch couldn’t be delivered before Christmas, but we’re glad we could make things right for you. We really appreciate the recommendation and hope to welcome you back in the future. 😊

Rated 5 out of 5 stars

So the first review I did was scathing…

So the first review I did was scathing found order wrong on christmas eve...now I have calmed down and seen how saleslab have resolved this I revoke that review they have handled it professsionally and by the looks with customer interest at heart. Well done saleslab

29 December 2025
Unprompted review
Sale Lab logo

Reply from Sale Lab

Tommy, we really appreciate you taking the time to leave us another review, especially a wonderful 5⭐ one like this! Genuinely means so much to a little business like ours. We really look forward to welcoming you back to our store again soon!

Rated 4 out of 5 stars

Great customer service

Had issues with my order but they were very quick to reply and offer satisfactory resolutions.

15 December 2025
Unprompted review
Sale Lab logo

Reply from Sale Lab

Thank you for your review! We’re sorry there were issues with your order, but we’re really glad we could get back to you quickly and sort things out for you. We appreciate your understanding and your feedback - it really helps us improve. :-)

Rated 5 out of 5 stars

Exceptional service

Exceptional service. Many online retailers could learn a lot from these guys super duper happy

23 December 2025
Unprompted review
Sale Lab logo

Reply from Sale Lab

You. Are. A. Legend! Don't know what else to say to this review - it's just perfect. Thank you so much!

Rated 5 out of 5 stars

Only one item delivered out of 3

Only one item delivered out 3. DPD have had the parcel open!
Customer service now trying to resolve this.

7 December 2025
Sale Lab logo

Reply from Sale Lab

Thank you for your kind efforts to update your review, it's really appreciated - genuinely! I'm glad we were able to resolve your issue promptly! Have a great Christmas and New Year, Cath!

Rated 5 out of 5 stars

Great prices

Great prices. Original goods revived promptly.

30 November 2025
Sale Lab logo

Reply from Sale Lab

Thank you for your great review, Aodan! We appreciate you!

Rated 5 out of 5 stars

I don’t usually write reviews

I don’t usually write reviews, but this time it truly deserved one. I’ve been purchasing from The Sale Lab for a long time, and this was the first time I ever had an issue with an order. The boots I received didn’t look brand new, and the laces were in poor condition.

I reached out to the team to share my feedback, and they got back to me almost immediately with a solution that was more than satisfactory. They helped me refresh the boots with some leather cream and new laces, making them look as good as new.

Their professionalism, responsiveness, and care reminded me why I’ve trusted them for so many years. The Sale Lab is a company you should never hesitate to buy from — truly a 10/10.

5 December 2025
Unprompted review
Sale Lab logo

Reply from Sale Lab

Thank you so much, Israel! We appreciate your great and honest feedback!

Rated 1 out of 5 stars

Their product are not authentic i…

Their product are not authentic i bought stone island jumper wear it one time the color went from blue to white like bleach

19 September 2025
Unprompted review
Sale Lab logo

Reply from Sale Lab

Hi, thanks for your review. Respectfully, you are absolutely incorrect. Have you washed it correctly? If you know Stone Island, you'll understand that their product care instructions must be kept to. You also have everything on the product to check authenticity yourself, i.e. RFID tag, the QR code, and the actual quality of the product. If you know Stone Island, you'll know the product you've received from us is genuine - not to mention our supplier literally runs the Stone Island website, but hey ho, leave us a 1 star review if it makes you feel better. Have a great day!

Rated 5 out of 5 stars

Fantastic after sales service

Fantastic after sales service. Could not recommend the sales lab highly enough.

5 December 2025
Unprompted review
Sale Lab logo

Reply from Sale Lab

Thank you so much, Andrew! Means the world to a small business like us. You're the best!

Rated 5 out of 5 stars

Great price

Great price. Love the Ugg slippers. I was very skeptical at first as the price was perfectly cheap, (I did buy during Black Friday) but everything arrived as it should and in good time! Great stuff.

2 December 2025
Unprompted review
Sale Lab logo

Reply from Sale Lab

THANK YOU SO MUCH! Your review is perfect, we are very grateful! :-)

Rated 4 out of 5 stars

Order arrived but reluctant to buy again due to delivery issues

My order arrived within 8 days. It was meant to be delivered on the 7th day after ordering but of course, DPD failed to complete the delivery round. Whats concerning is, initially they uploaded a photo of a completely different house/street to mine which to be frank, had me worried. The following day the order arrived, the outer packaging was completely ripped open (as can be seen on the photo they took when they handed it to me) and the box my shoes came in was bashed in. The good thing is, none of my items were stole but lets face it, they could have been. I am begging this company to LISTEN to customers, numerous customers are complaining about delivery issues - that tells you one thing - You need to switch back to Royal Mail. I paid £6.50 for delivery for a 2kg sized shoe box parcel, RM are actually cheaper and on time so unless the delivery company changes, Its unlikely I will purchase again.

1 December 2025
Unprompted review
Sale Lab logo

Reply from Sale Lab

Thank you for you detailed and honest review, Chloe. It really does help us grow and improve as a small business. We appreciate this very much!

Rated 2 out of 5 stars

Misleading advertising

Misleading advertising . Time wasted returning.

1 December 2025
Unprompted review
Sale Lab logo

Reply from Sale Lab

Hi She, I'm sorry to hear about your experience with us. It would be really helpful for us to understand a bit more behind your short, punchy review. It really can punish a small business like us, so we really would like to hear more details about this so we can make it right. Please email me customerservices@salelab.co.uk. All we want to do is provide great branded gear at unbeatable prices and make customers happy. It's very busy for us at the moment, but we are working through everything as efficiently as possible.

Looking forward to hearing from you!

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