Sale Lab Reviews 

543
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers had a great experience with this company, consistently sharing how deeply pleased they are with their overall purchases. Shoppers truly love the incredible selection of authentic designer products available at surprisingly low prices that are extremely hard to find anywhere else. Consumers frequently point out the smooth purchasing process, noting that most packages arrive very quickly and are delivered in neat condition. However, some customers also noted frustrating issues with delivery delays, tracking problems, and missing responses regarding customer support or delayed refunds. A few other people also felt disappointed when items occasionally arrived damaged, entirely incorrect, or looking different from the website pictures.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting incredible discounts on designer... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a wide split in consumer experiences.... See more

Price

Consumers find price to be positive, highlighting unbeatable deals and great items available at extraordinary... See more

Order

Clients share ambiguous opinions on order experiences, ranging from great satisfaction to significant... See more

Value for money

People report positive experiences with value for money, frequently highlighting unbeatable prices and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My order arrived within 8 days. It was meant to be delivered on the 7th day after ordering but of course, DPD failed to complete the delivery round. Whats concerning is, initially they uploaded a phot... See more

Company replied

Rated 4 out of 5 stars

I recently bought some Joseph trousers from this store. The trousers were in perfect condition and a good fit. The delivery time was longer than I expected approx 4 weeks, but well worth the wait!

Rated 4 out of 5 stars

I ordered a pair of Maison Margiela Sneakers from Sale Lab but just to be sure they were authentic I sold them to myself on eBay to have them authenticated in the 30 day return window that they give.... See more

Rated 5 out of 5 stars

I have purchased several items from thesaleslab - why? The quality of their items is amazing!! Where else can you buy designer brands - Jil Sander, Dolce & Gabanna, Valentino to name a few at 90% disc... See more


Company details

  1. Men's Clothing Store
  2. Belt Shop
  3. Jeans Shop
  4. Handbags Shop
  5. Jewelry Designer
  6. Women's Clothing Store

Written by the company

About Sale Lab At Sale Lab, we’re committed to bringing you premium branded products at unbeatable prices. With over 25 years of experience in sourcing high-quality stock, we’ve worked with major players like TK Maxx, ensuring our products are always top-notch. In 2021, we decided to go directly to the customer, offering the same incredible savings we’ve been known for, now through our website and popular marketplaces. Since then, we’ve built a reputation for fantastic deals and exceptional customer service. Whether you're shopping online or visiting one of our retail locations in Stoke-on-Trent, Corby, or Plymouth, we’re dedicated to providing you with a seamless, positive shopping experience. Why choose Sale Lab? - Authentic, branded products at unbeatable prices - 25+ years of industry experience - Fast shipping and reliable service - Customer satisfaction is our top priority We value every customer and are here to help you save big on your favourite brands!


Contact info

4.2

Great

TrustScore 4 out of 5

543 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(543)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent website

Excellent website, Fair prices and excellent products. You won't prices like this anywhere

1 November 2025
Unprompted review
Sale Lab logo

Reply from Sale Lab

Thank you Amjad - we give your 5 star review 5 stars of its own! Stay legendary!

Rated 3 out of 5 stars

Mixed Feelings

The website is great and they have an excellent selection of products. However, shipping has been slower than advertised. Also, I returned an item from a recent order nearly two weeks ago and have yet to receive any confirmation of its arrival or a refund, despite sending multiple emails.

I also placed another order in which one item was missing, and it’s been difficult to resolve the issue since the company does not respond to emails and provides no contact number.

I’m hoping these issues can be resolved soon, as I’d love to continue purchasing from them.

28 November 2025
Unprompted review
Rated 1 out of 5 stars

Wrong item sent and delivered to wrong address.

So I was unsure about ordering from this site and I should have stuck with my gut. I ordered a white pair of slip on vans and they sent the wrong shoes I got black lace up vans instead. All they got right was the size. DPD even delivered it to the wrong address cause apartenly it's hard for people to read numbers now. Wish I didn't even bother, and now I have to wait and see if they can'tact me back from customer service to sort this out. Will contact my bank to get refund of they don't reply.

UPDATE: it is now 24th Dec and my refund has still not cleared which was processed on 11th December. I feel like I made need to report this company to someone to get this sorted. Ridiculous. Please do not buy from this company they are terrible.

21 November 2025
Unprompted review
Rated 1 out of 5 stars

Dont even try to deliver to your house…

Dont even try to deliver to your house in the 1 or 2 days advertised, just sraight to hub. Gave benefit of doubt first time. Not again..Disgraceful.

20 November 2025
Unprompted review
Sale Lab logo

Reply from Sale Lab

Thanks for the review. As a small company, 1-star ratings really do make a huge impact — so we appreciate you taking the time.
Just to clarify, although we’d love to personally hand-deliver every parcel, we’re unfortunately not in control of the couriers’ actions or their occasional habit of going straight to the hub instead of attempting delivery.

If any issues ever come up, we genuinely prefer customers contact us first at our customer service email so we can actually resolve the problem

Rated 5 out of 5 stars

What a fantastic site!!

What a fantastic site!!! I have bought so much from them.. swimwear, outerwear, jeans, dresses all designer at a fraction of the original price. All arrived within 24-48 hours nicely packaged and folded. I had one return to make which was simple and refunded very quickly. Brilliant service

15 November 2025
Unprompted review
Rated 5 out of 5 stars

First time buyer - Amazing!

I recently bought a pair of ski trousers from Sale Lab for around 70% off retail, and they are absolutely perfect. The fit is spot-on, the quality is amazing and they arrived incredibly quickly. First time using this website and 1000% will be using again.
Genuinely can’t believe how good a deal I got, top end designer gear at unbelievably low prices. I’ve already been recommending Sale Lab to all my friends. Best value I’ve come across in a long time. Highly recommend!

1 November 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed

Very disappointed. Jeans I received are very different from the jeans in the picture on the website.
Not pleased at all.

14 November 2025
Unprompted review
Sale Lab logo

Reply from Sale Lab

Hi Nini,

Thanks for your feedback. I have requested further photographs and details from you regarding your product, as the ones you've provided don't appear to show a different product to the listing image. Happy to review further once additional images are provided/item is returned to us at our cost.

Much appreciated!

Rated 5 out of 5 stars

An amazing company

An amazing company, with phenomenal products. There is nowhere else you can get Balenciaga Speed for these prices, Sale Lab is gold. Just placed another order for products with again, unbelievable prices. Customer service is amazing too - refund super fast if needed. Highly recommend.

28 October 2025
Unprompted review
Sale Lab logo

Reply from Sale Lab

Thank you so much, Jay! This means everything to a small business like us! We promise to keep bringing you great products at unbeatable prices! :-)

Rated 1 out of 5 stars

Wrong size delivered! 😔

Trainers Delivered promptly and in good condition. However, the trainers I ordered should have been a size 6.5, but the ones delivered are a size 8, sadly way too big for me. Fortunately my daughter is a size 8, so I will keep them and gift them to her, to save the inconvenience of having to send them back.
A shame that I have to re-order new trainers needed for work, but perhaps from somewhere where the sizing information can be trusted! 🙁

25 October 2025
Unprompted review
Rated 5 out of 5 stars

I cannot believe my luck

I cannot believe my luck. Despite initial apprehension, I have plucked up the courage to order a pair of Valentino Garavani shoes for just over £90. When they arrived, I couldn’t believe my luck. They are authentic and in impeccable condition. The delivery was very quick and efficient. Couldn’t be happier.

24 October 2025
Unprompted review
Rated 1 out of 5 stars

AVOID

Avoid. Placed a order for multiple items, and ended up returning one piece. Items was tracked back to retailer who started the process of refund via PayPal which was currently pending. After about a week I received a email from PayPal saying the retailer had cancelled the refund. Upon emailing the customer service team I was told there had been other customers having issues with returns and that it would be dealt with by accounts. After numerous emails and being told " it would be dealt with, please be patient" over a month later still nothing. Avoid this place.

18 September 2025
Unprompted review
Rated 1 out of 5 stars

Not a happy chapie

I have had reply from this company with all excuses saying that they tried to deliver the ring which I do not believe the ring has come back for sale like a miracle at a price increase there is something not right about this I have a picture of the ring and the price so it should be sold at the original price as it is in BLACK AND WHITE do you agree any looking at these reviews

12 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing deals

Amazing deals! Top brands at massively discounted prices. Fast delivery and great customer service!

12 July 2025
Unprompted review
Rated 5 out of 5 stars

Authentic bargains

Bought 3 items so far.
All Stone Island.Genuine and half the price.
I love this place.
Fast delivery and great communication.
Highly recommend A+++

9 September 2025
Unprompted review

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