Sale Lab Reviews 

2 orders within the past 2 weeks I’ve had issues with. One arrived with 2/4 items only yet I’ve been charged for all 4, chased multiple times and still no explanation as to where the other 2 items are. Second order was refunded with no explanation yet they refunded me just for the items and not for the postage yet they aren’t sending anything?

Wow, these guys are absolutely amazing, made a purchase on whatnot and bought a gucci dog collar/ choker. I've used it for my dog and she looks gorgeous. Thankyou so much Tom and crew im very happy with my purchase and my dog isla rose is now a gucci poochie. 🥰

Returned two items in the same parcel to save on postage, have been refunded for one and not the other. No way to contact a human, every email ignored, every attempt to contact via the form on their website. Apalling customer service. They do seem to respond to negative 1 star reviews on here- so let's see if this motvates them to do some basic customer care.

Deals are great and i got confirmation of order straight away but i payed extra for 24hr delivery -60hrs later still no tracking update i needed these for an occasion and no idea how to return if and when they finally arrive. No actual person to talk to only bots.

Very good service and nice short. Thanks

I recently bought some Joseph trousers from this store. The trousers were in perfect condition and a good fit. The delivery time was longer than I expected approx 4 weeks, but well worth the wait!

Next day delivery doesnt seem to apply. This is my 3rd time ordering and choosing next day delivery which once again hasnt happend.

Order not arrived.
Ordered on the 11th of March emailed them a week later as had 48 hour delivery.
Was told they are moving warehouse my order will be with me soon.
I then receive a message saying delivered. When I was home all day and had received a package from amazon, nothing else was delivered.
I asked my neighbours on my side and the road opposite as we will take packages in no one had seen it.
I’ve messaged sale lab twice and only received reply saying it’s been delivered.
This was my second time ordering from them. My first order came extremely quick with no problems. This time my order never arrived and seem to be having issues with communication.

Have bought loads from Sale Lab, great products for amazing prices. Deliveries arrive promptly, and customer service is really good if you do ever need to get in touch. Will continue to buy from them!

Bought Kurt sandals and a dress for a wedding from the website both fit perfect all brand new with tags fast delivery all in great condition, sandals came in box. Will be back :) some great bargains as well. Check out there whatnot stream as well plenty of daily bargains and great quality as always have bought plenty big brands at great prices.

Rare to find a bargain on here. Mostly 3rd division brands in unusual sizes and it’s getting worse! Usually brands that nobody wants are on sale or still cripplingly expensive brands like Lanvin or Barena No deals on here - save your money and shop on Vinted or End.

Part from the delivery that took a while, everything else was good.
Thanks

Very accurate

I just love shopping on here and there customer service is on point.

I have purchased many items since 2023 but never left a review. I am absolutely delighted with all purchases in terms of quality price customer service and speed of delivery (always 2 day tracked delivery). Only ever returned one item which didn’t fit and handled quickly and efficiently. Obviously one of the most trustworthy companies to buy from by mail order. I’ll see you again!!!

I ordered a pair of Maison Margiela Sneakers from Sale Lab but just to be sure they were authentic I sold them to myself on eBay to have them authenticated in the 30 day return window that they give. Turns out the shoes are authentic so very happy with that. The only reason I’m not giving 5 stars is because the shoes weren’t shipped in a shipping box and the shoe box got damaged in one of the corners.

Good price and fast shipping so I’m happy with my purchase! Great job!

This is my second time ordering and I’m really pleased with all the items.

Lots of amazing things to chose from, all at extraordinary prices. Delivery is prompt. Customer service team super responsive.

Absolutely stunning service — especially from Tom! Extra discounts, incredible luxury brand offers, smooth and easy returns, and super quick responses with no hassle at all. I’ve never experienced online shopping like this before.