I had a return I thought would be problematic but the employee handled it efficiently And I couldn’t have been happier. I had bought a men’s watch instead of a woman’s and they quickly returned it and... See more
Company replied
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See what reviewers are saying
You had several of the Tiffany & Co Charm that I was looking for. Specifically- the one made in Germany. It is the original & the appropriate Tiffany blue. You kept me apprised of its dropping price... See more
Company replied
The Cook County States Attorney needs to look into the RealReal. They are lying thieves! My cousin had to retain an attorney who will now engage our States Attorney office. DO NOT DO BUSINESS WITH THE... See more
Company replied
Relatively good experience, easy check out, great selection, accurate description of products. I would recommend if you have something in mind that you want and even if you don't but you want to hunt... See more
Company replied
Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
66 E. Walton St., 60611, Chicago, IL, United States
- (312) 626-0340
4.0
Great
178 reviews
Asks customers to review
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Reply from The RealReal - Chicago
We're glad you found our deals great and trustworthy. Thank you for your positive feedback; it means a lot to us.
Reply from The RealReal - Chicago
We appreciate your positive feedback! We are so happy to hear that the items you purchased arrived in good condition.
I have not received the packs Fe yet
I have not received the package yet. Keep getting delayed notices.
21 February 2026
Reply from The RealReal - Chicago
We’re sorry your package hasn’t arrived and that you keep receiving delay notices. Please contact us at reviews@therealreal.com with your order details so we can assist.
You guys delivired extremely late from…
You guys delivired extremely late from the delivery date.
13 February 2026
Reply from The RealReal - Chicago
We sincerely apologize for the delayed delivery. We understand how frustrating it is when an order doesn’t arrive on time, especially when you’re planning around it. This is not the standard we strive for, and we truly regret the inconvenience caused. Please contact us at reviews@therealreal.com with your order details so we can look into this further for you.
Reply from The RealReal - Chicago
We appreciate your positive feedback! We are so happy to hear you found the item to be very nice.
Beautiful gold and diamond ring
I bought a small but beautiful gold and diamond ring. Shipping was fast and I love the ring. The price was very good.
3 February 2026
Reply from The RealReal - Chicago
We are so happy to hear that you love the gold and diamond ring you purchased! Thank you for letting us know that you received it quickly and at a great price.
The sweater is perfect..its great and…
The sweater is perfect..its great and in great condition
4 February 2026
Reply from The RealReal - Chicago
Thank you for your feedback!
Excellent customer service
Excellent customer service, knowledgeable staff. She showed me so many more options on an iPad. SO helpful
26 January 2026
Reply from The RealReal - Chicago
Thank you for your positive feedback!
Excellent high quality item
31 January 2026
Reply from The RealReal - Chicago
We appreciate you sharing that you received an excellent, high-quality item!
Reply from The RealReal - Chicago
We’re so sorry you received the incorrect item. Please email us at reviews@therealreal.com with the order number and we'll sort this out for you right away.
Great Experience
I had a great experience purchasing from The RealReal. I was initially skeptical and unsure if I could trust the platform, but everything exceeded my expectations.
The Hermes bracelet was priced very fairly, and the condition matched the description exactly. I did not purchase a “perfect” condition item, so I wasn’t expecting perfection—but it arrived in very good condition and was honestly better than expected.
Shipping and tracking were excellent. I received consistent updates, the tracking information was accurate, and the item arrived exactly on time. It came in the original box and was carefully packaged inside a very nice RealReal box, which made the whole experience feel premium and thoughtful.
Most importantly, my wife absolutely loved the gift. Overall, this was a smooth, trustworthy experience, and I’ll definitely be using The RealReal again.
4 February 2026
Unprompted review
Reply from The RealReal - Chicago
We're happy to hear that your first experience with us exceeded your expectations!
Great Merchandise I am very pleased…
Great Merchandise I am very pleased with the quality of the items I picked up
27 January 2026
Reply from The RealReal - Chicago
We're happy to hear that you are very pleased with the quality of the merchandise you picked up. Thank you for your feedback!
The lady who came to my house was…
The lady who came to my house was pleasant and knows what she was doing
20 January 2026
Reply from The RealReal - Chicago
We're glad you enjoyed your experience with our knowledgeable staff member. Thank you for sharing your positive feedback with us!
Excellent customer service when…
Excellent customer service when returning an item. Gave a 4 due to the restocking fee of $6.95 when returning to the store.
24 January 2026
Reply from The RealReal - Chicago
We appreciate your feedback and are glad our service was helpful during your return. We've noted your comment regarding the restocking fee.
My experience was horrrible
My experience was horrrible. The bag was so dirty inside I found hair hair tied toothpicks and the customer service agent that I talk to about it is the rudest ever. Never again
16 January 2026
Reply from The RealReal - Chicago
We're very sorry to hear about the condition of the bag and the interaction with our agent. Please email us with details at reviews@therealreal.com for help.
Didn’t receive my package.
13 January 2026
Reply from The RealReal - Chicago
We regret that your package was not received. Please email us at reviews@therealreal.com with details so that we can help further!
The shipping is fast.
1 January 2026
Reply from The RealReal - Chicago
We’re so happy to hear this and appreciate your feedback on the shopping experience. We hope to see you again soon!
Reply from The RealReal - Chicago
We appreciate your feedback and regret that the sizing was inaccurate. Please email us with details at review@therealreal.com for help.
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