The RealReal Reviews 

131,870
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 19,097 reviews, reviewers had a great experience with this company. Customers frequently praise the wonderful product offerings, attractive prices, and items arriving quickly in wonderful condition while providing a sustainable alternative to shopping. Many enthusiastic consumers enjoy discovering unique vintage treasures and deeply appreciate the careful packaging that ensures delicate items arrive safely at their destination. However, some people mentioned issues regarding inaccurate item descriptions and incorrect sizing information that made finding the right fit difficult. Consumers also noted that certain products arrived with undisclosed flaws or stains, and that international shipping costs and delivery transit times could sometimes be quite problematic.

What people talk about most

Product

People report ambiguous experiences with product, reflecting a wide range of satisfaction levels. While many... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences regarding item conditions. While many... See more

Delivery service

Customers consistently note positive experiences with delivery_service, highlighting that items are well... See more

Price

Customers had ambiguous experiences with price, featuring a split consensus on costs and valuations. Many... See more

Order

Users describe ambiguous interactions with order experiences, reflecting a wide range of differing outcomes.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love that I got a vintage bag at a decent price. Though, I wish some of the pictures were more clear for fine detail scratches or scuffs that aren't always visible or clear if it's a "camera glare"... See more

Company replied

Rated 4 out of 5 stars

I have been purchasing and selling from the RealReal for many, many years. When I had a problem receiving monies for my sales, they went out of their way to make it right. I still contin... See more

Company replied

Rated 4 out of 5 stars

I have been buying on the realreal for years now and the majority of the time, I must give it five stars however there has been times when selling on the realreal it's been a problematic with descri... See more

Company replied

Rated 4 out of 5 stars

All is good but the shipping to Israel very very expensive!!! And the materials are use so I ask to put the price when you ship I under off 74$ that’s the way I’m not pay very high prices for the tax... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Store

Written by the company

The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.


Contact info

3.9

Great

TrustScore 4 out of 5

132K reviews

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Asks customers to review

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How this company uses Trustpilot

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3.9

All reviews

(131,870)

18,364 reviews in the last 12 months

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Rated 2 out of 5 stars

Buyers beware… Damage not disclosed no Customer Service

I don’t know if this is a product of shopping some thing from the real real or if it’s a Poshmark issue but… You guys posted a Louis Vuitton agenda with no disclaimer of any damage. It arrived while I was out of town because I travel a lot during the summer for travel sports so I missed the three day window that Pasch Marc has… When I got home and went to put the inserts into the agenda, I noticed the rings were damaged. No one was willing to help me or do anything about it. I will never purchase anything from you or Poshmark again. What’s worse is that I was willing to send it into Louis Vuitton to have it repaired but when they received it, they told me that the snap was damaged which I did not notice before I sent it to them… So now I’m paying $350 in repairs for an item I bought used from you for $700. I could’ve purchased a brand new one for less.

31 July 2026
Rated 3 out of 5 stars

I appreciate the platform but there is…

I appreciate the platform but there is no recourse for fakes. Not everything is authenticated as we are made to believe and things that are returned or reported as fakes are still sold. Bags are never t returnable even if they turn out to be fake. Lack of sufficient photos of frequently faked items is suspicious. There are good deals to be had, but buyer be cautious.

8 August 2026
Rated 2 out of 5 stars

Disappointing first experience

The shipping times were longer than promised, which would be fine except for the high shipping charge. And the sizing of the sweater was off. It seems like the previous owner must have put the cotton sweater in the dryer, it is much smaller than the new ones are.

8 August 2026
Rated 3 out of 5 stars

Unsure if this is a real bag

Unsure if this is a real bag. The strap does not seem like real leather and oddly shows no signs of wear like the purse does. It seems like it may have been swapped out

8 August 2026
Rated 5 out of 5 stars

The best way to shop designer brands sustainably!

I’ve been using The RealReal for years and it is hands-down my favorite platform for finding luxury pieces without paying full retail. The app makes it so easy to search for specific brands, save favorite searches, and hunt for unique vintage items. Everything I’ve ordered has arrived quickly and matched the description. Highly recommend for anyone looking to score designer clothes, shoes, or accessories!

29 May 2026

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