The RealReal Reviews 

131,770
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 19,097 reviews, reviewers had a great experience with this company. Customers frequently praise the wonderful product offerings, attractive prices, and items arriving quickly in wonderful condition while providing a sustainable alternative to shopping. Many enthusiastic consumers enjoy discovering unique vintage treasures and deeply appreciate the careful packaging that ensures delicate items arrive safely at their destination. However, some people mentioned issues regarding inaccurate item descriptions and incorrect sizing information that made finding the right fit difficult. Consumers also noted that certain products arrived with undisclosed flaws or stains, and that international shipping costs and delivery transit times could sometimes be quite problematic.

What people talk about most

Product

People report ambiguous experiences with product, reflecting a wide range of satisfaction levels. While many... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences regarding item conditions. While many... See more

Delivery service

Customers consistently note positive experiences with delivery_service, highlighting that items are well... See more

Price

Customers had ambiguous experiences with price, featuring a split consensus on costs and valuations. Many... See more

Order

Users describe ambiguous interactions with order experiences, reflecting a wide range of differing outcomes.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love that I got a vintage bag at a decent price. Though, I wish some of the pictures were more clear for fine detail scratches or scuffs that aren't always visible or clear if it's a "camera glare"... See more

Company replied

Rated 4 out of 5 stars

I have been purchasing and selling from the RealReal for many, many years. When I had a problem receiving monies for my sales, they went out of their way to make it right. I still contin... See more

Company replied

Rated 4 out of 5 stars

I have been buying on the realreal for years now and the majority of the time, I must give it five stars however there has been times when selling on the realreal it's been a problematic with descri... See more

Company replied

Rated 4 out of 5 stars

All is good but the shipping to Israel very very expensive!!! And the materials are use so I ask to put the price when you ship I under off 74$ that’s the way I’m not pay very high prices for the tax... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Store

Written by the company

The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.


Contact info

3.9

Great

TrustScore 4 out of 5

132K reviews

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Asks customers to review

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3.9

All reviews

(131,770)

18,299 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

SCORE OF A LIFETIME!!!

I have been intrigued with the bag I bought for some time. It's current enough to still be on the LV website. Shopping at a very exclusive second hand designer shop in NJ, I found it for $650 less than the retail price. That's not enough of a savings for me to not just buy it new. I got it every bit as lovely on TRR for $2,350 less than the retail price. GORGEOUS!!!

6 August 2026
Rated 5 out of 5 stars

This was my first purchase

This was my first purchase. The purse is beautiful. The experience has made me decide to use you more often. Your service was very good. All I can say is keep up the good work. Thank you.

7 August 2026
Rated 1 out of 5 stars

The Real Real changed my address by…

The Real Real changed my address by removing the PO box code I specifically included in my address so that I could receive my package by the courier service. I have spent WEEKS talking to the courier company, but because they don't have the code (that the Real Real removed) they cannot identify my package and it could take months before they find it. SO DISAPPOINTED.

22 July 2026
Rated 5 out of 5 stars

Buying from therealreal is always easy…

Buying from therealreal is always easy and trustworthy. The prices are incredible, and I have been able to buy my favorite jewelry artists’ pieces for much less than retail. Every purchase has been extremely easy, thoughtfully packaged and safely received. If you’re not sure of other websites, rest assured that therealreal is the real deal. You won’t be disappointed

6 August 2026
Rated 5 out of 5 stars

Chanel dream fulfilled

The quality of my purchase was just as described - excellent. Very pleased with the packaging and the prompt delivery. Can't wait to wear them in Paris!

6 August 2026
Rated 3 out of 5 stars

Not in excellent, no signs of wear, condition

The communication about purchasing and delivery was very good.
I was excited about the item being described as in excellent condition with no signs of visible wear. However, when it arrived there were 3 small holes on the left sleeve. I repaired them, but shouldn't have had to do that

30 July 2026
Rated 3 out of 5 stars

The shipping time was great

The shipping time was great, loved the updates. The only issue is when I opened my package it had an awful odor, it stuck with the dust bag and the actual bag. Don’t understand why it would have an awful odor like that. It’s never happened to me, I’ve ordered other things before and this is the first time that’s happened.

30 July 2026
Rated 5 out of 5 stars

AMAZING

My shoes arrived quickly and in near perfect condition! Coupon code worked on top of sale. These shoes retailed for like 375+ and I got them for under 150. Amazing

6 August 2026
Rated 5 out of 5 stars

Amazing sandals!

My sandals were shipped to me very quickly and were in even better condition than expected. Very happy with my purchase!

5 August 2026

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