Thérapie Clinic Reviews 

I purchased a package of three facial laser sessions in December 2024. At the time of purchase, I explained that I was undergoing electrolysis treatments. I was advised to wait two weeks before booking my laser appointment.

When I attended my first appointment, I again mentioned that I was having electrolysis. I was then immediately told that I could not have laser treatment and would need to wait at least six weeks after electrolysis. This directly contradicted the advice I had been given when I purchased the package.

As I did not want to interrupt my electrolysis treatment for that length of time, I requested a refund. This was refused, and I was told the only option was to leave the amount as credit on my account.

Last week, I returned to use that credit, only to be told that it had expired after 18 months because it was an unused cash payment. This policy was never explained to me when my refund was refused. Had I been informed that the credit would expire, I would have made a different decision. I also find it very strange that gift vouchers are valid for five years, yet money that customers have actually paid can simply expire.

I contacted your customer service team and was told that, due to the age of the purchase, I could not receive a refund or a credit voucher. The only solution offered was for me to use the three laser sessions.

This is not a solution. As I clearly explained in my email, I am still undergoing electrolysis, so I still cannot have laser treatment. The circumstances that prevented me from using the package have not changed.

I can accept that laser and electrolysis cannot be carried out simultaneously. What I cannot accept is paying for a treatment that I was unable to receive because of advice given by your staff, then being refused both a refund and any alternative way to use the value I paid.

Why was I not offered a voucher for the amount paid if account credit expires? Why was I not informed of this expiry policy when my refund request was refused? It seems unreasonable that I have lost the money despite never receiving the service.

Despite several people advising me not to use your business, I chose to give you the benefit of the doubt because I believed negative experiences often come down to individual staff members rather than the company itself. Unfortunately, my experience has shown that the issue appears to be with the company's policies rather than with any one employee. I am extremely disappointed with how this matter has been handled.

It’s been over 3 weeks since i had a hydra facial where skin on my nose was left lifted and red, painful and raw. Weeks have gone by where i was advised i would be contacted by the clinic-which i have not! And i have requested a refund multiple times now for my poor experience and very, very poor customer service and i have just been ignored. Awful company. Would never use again or recommend to anyone! Avoid!

Very polite and professional!

Don’t waste your time or money.

Earlier this year I had 10 emsculpt treatments to tone muscle. I’m a fit person who exercises regularly but please don’t waste your time or money on this completely ineffective service. When I complained mid way through and at the end of my treatment they asked me to come back for a review meeting. I was hesitant to waste any more time with them and that has proven to be the case as 2 months after my review meeting there has of course been no follow up. Don’t waste your time or money.

Disappointed in their customer service in the Lakeside, Thurrock branch. I booked a 10 session laser treatment with Clinic Therapie and honestly it feels like a money grab on their part. The consultation was rushed and I was pressured to pay for the treatment. Before I could even ask questions the lady doing the consultation, Dee, held the card reader to my face asking me to tap £250 away whilst I’m still unclear about the deal. And as I ask the questions, she was giving me short answers with the card reader still raised to my face.
They also say what you want to hear to get you to pay then they back track. My mother referred me so we were supposed to receive a £50 voucher each and was told it would activate in a couple days after purchasing the treatment, but it hadn’t been activated and it’s been months now still no activation. Additionally my mother was promised a free cleanser for completing her consultation and when she went to collect it they said she is not entitled to one.

When starting my sessions with them more than half of my appointment have been rescheduled by them last minute and constantly resulting in awkward appointment times for myself that I have had to work around. My mother goes to a branch in London and never had this issue with theirs. It seems like it’s always the lakeside branch that is inconsistent with their service as every appointment I’ve had it’s not been smooth.

At the lakeside branch sometimes I arrive, there is no one at the reception. There has been a time when I was getting changed and another member of staff (that was not doing my laser session) walked in on me when I was getting undressed. She didn’t knock or anything. I felt very uncomfortable the rest of the session and to be quite frank I feel uncomfortable going back there entirely. Their communication is poor between clearly between staff and with their customers.

I have tried to be tolerable with their poor service but honestly I have had enough. And will not be going there ever again.

I have never had a treatment and left feeling disappointed. All staff are well trained and delivered treatment to a very high standard
Best company to have your laser treatment.

I had an awful experience with thérapie clinic . I had over 15 sessions of hair laser removal and still have normal hair growth sometimes hair come back in 2 days with same density as if no treatment done. What l am really not happy with is their staff and managers I had many incidents they never listen when l want to explain to them they areas that are not improving and I was complaining many times that l feel lots of burn and l want more cooling down the areas but they didn’t listen and l end up with dark spots in my body and face . I called them and send email for complaint and l had to chase them for a review for these dark spots but nothing happened they didn’t take my complaint seriously and the dark spots are still on my face and body and have no idea what to do after logging a complaint. I am not happy with the treatment the staff unprofessionalism and the fact the ignore clients complaints .Also they never pick up the phone when l need to contact true clinic itself and the calls are usually transmitted to the customer service and this applies for all their branches and so many other incidents but no have time to write everything

I've just finished my tenth lazer hair removal treatment and it hasn't worked on me, the best I can say is that the hairs are thinner. I did everything by the book and spaced the appointments out by 6 weeks. I have light skin and dark hair so should have been a perfect candidate. Possibly they used settings that were too weak. I had a different clinician nearly every time, so there was no consistency. I also didn't enjoy the continual upsell I had to endure at each visit.

I've been going to this clinic for laser hair removal since 2024, and my experience has been really disappointing. Instead of the results I was promised, my hair growth has actually gotten worse over time. Every session they changed the laser frequency without proper explanation, and my condition kept worsening instead of improving. When I raised concerns, there was zero accountability, management was dismissive and unresponsive. This has taken a toll on me not just financially but mentally too, it's really affected my confidence and emotional wellbeing. I'd strongly caution others to look elsewhere and find a provider who uses consistent, appropriate settings for your skin and hair type.

Triple check and read the fine print. I have never had a bad experience within the clinic or with any of the staff and have always left happy with service. HOWEVER, the website and app are extremely misleading and the pricing structure is unbelievably ambiguous. The app selected my injector based on availability and the person “randomly” selected comes with a price increase that isn’t advertised or mentioned anywhere or at any point prior to the appointment. The anti wrinkle injection subscription is also allegedly not available for male clients even though I have witness men signing up in the clinic under the supervision of reception staff. I was also upsold the subscription numerous times, when I went to sign I was told I wasn’t eligible because of who did my injections. Again this isn’t mentioned or advertised anywhere online or in the clinic.

Attended my consultation for Clear & Brilliant treatment for pigmentation. Discussed my skin condition and the medication I’m on. All seemed ok. Staff booked me an appointment. When attended my appointment all the way from the other side of the Sheffield, and after half an hour of wait I finally was asked to go to the treatment room. Upon checking my medication with the beautician and another half an hour of wait I was being told it may not be safe for me to carry on with the treatment! While I understand this and I’m not insisting to have the treatment if it’s not safe I’m so unhappy and dissatisfied that why this was not taken into consideration at the consultation? Why they booked me an appointment when they knew what medication I’m on and instead of referring it to their doctor before I attend the appointment wasted all my time to say it’s not safe to have the treatment! What’s the point of consultation then?!!! So I have asked for a refund. No refund given and I was being told that a manager will call me soon to discuss. Today over a week has passed and no one has called me and still no refund! This must be a joke! They clearly don’t care and just want to hit their target! I will never trust them ever again. Terrible!

Kate is the most thorough and amazing technician I've ever had. Truly and asset to the company and someone I know will go far. Thank you, you've been amazing 🙏

As always, I was seen bang on time, always friendly and welcoming staff, professional with treatments and advice. It's working!!

Professional staff. All staff explain in detail about what you are having done. Take photos and you have a follow up appointment to make sure you are happy with your treatment lovely staff in Romford clinic

I called Therapie's customer service as I needed to reschedule an upcoming appointment due to a GP diagnosed medical issue that meant I couldn't have laser. However, I have been refused this as I am cancelling within 48 hours of the appointment. I appreciate there is a cancellation window, however not allowing customers the ability to reschedule due to a diagnosed medical issue is obscene. The issue itself was also diagnosed within the 48 hour period so there was really nothing I could do to provide more advanced notice. I offered to provide a letter of evidence from my doctor, but this was rejected and the call handler advised me to go against medical advice and attend my appointment so that I didn't lose it! Absolutely shocking customer service.

Very clean and welcoming space. I received helpful reminder messages before my appointment, and booking was quick and easy. The procedure was carried out professionally, and she made sure to check that I was comfortable throughout. It was virtually painless because she regularly asked if I was okay. I would definitely recommend Thérapie Clinic!

The staff is amazing , the first time i felt comfortable and safe . The girl was very careful and explained everything and very friendly! So happy with everything! Thank you girls ! I totally recommend 100% now you can pay monthly and you don’t need to have all the time at one time , that’s make it very easy for everyone!

I am extremely disappointed with my experience.
I purchased an EMSCULPT course for £396, fully intending to use it. Unfortunately, I experienced repeated issues trying to book my sessions through the website, and when I tried to contact the clinic by phone, I was unable to get through.
To make matters worse, I never received any reminder that my treatment package was due to expire. Had I been notified, I would have booked my remaining sessions immediately.
I have now been told that my package has expired, cannot be reinstated, and is non-refundable. As a result, I have lost almost £400 without receiving the treatment I paid for.
While I understand businesses have terms and conditions, I would have expected some flexibility, particularly given the booking difficulties and lack of any expiry reminder. A goodwill extension or credit would have been a much fairer outcome.
Sadly, this experience has left me feeling that customer loyalty and fairness are not valued. I would urge anyone considering purchasing a treatment package to be very aware of the expiry policy and to keep a close eye on the dates, as you may not receive any reminder before your package expires.

Skilled doctors and aesthetics nurses that review notes well if you attend different clinics to ensure consistency. Painfree experience every time.

The staff at the st James quarter branch are always really friendly and willing to help