Thérapie clinic Malahide are amazing from the girls on reception who are so normal and friendly and who create a comfortable and warm atmosphere from the minute you arrive. The range of services on o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a fantastic experience with Dr Abigail Patino O. I knew straight away I was in good hands as she made me feel so relaxed. She explained everything thoroughly. She was so professional and extreme... See more
Company replied
I was so nervous walking in for my first session, but Kristina completely changed that. She’s incredibly patient and caring, always checking how I’m doing, and she helped me get past my self-conscious... See more
Company replied
I had a great experience during my laser hair removal session today with Erin B. She was professional, friendly, and made me feel comfortable throughout the entire treatment. She explained everything... See more
Company replied
Company details
Written by the company
Thérapie Clinic is Europe's leading medical aesthetic clinic, with over 88 state-of-the-art locations across the UK, USA, and Ireland. With more than 20 years of experience and over 10 million treatments delivered, we offer affordable and advanced aesthetic solutions. Our services include laser hair removal, injectables, and advanced skin and body treatments. Thérapie Clinic emphasises exceptional service and the latest technology to ensure effective and safe treatments for all skin tones. Trust is one of our core values and our aim is to empower our clients, women and men, to become the best possible version of themselves. We want to not just meet your expectations, but to exceed them. At Thérapie Clinic, we believe that true beauty comes from within; a result of being healthy and confident; taking the time to nurture your body, your skin, yourself. We take an integrated approach to beauty, helping our clients discover the best version of themselves.
Contact info
45-47 Wigmore St, Marylebone, W1U 1PS, London, United Kingdom
- 08000121565
- hello@therapieclinic.com
- therapieclinic.com
4.5
Excellent
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff are so knowledgeable
The staff are so knowledgeable, friendly and experienced - Dr Sani is fantastic and get the treatment spot on every time, will definitely be back
1 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Louise,
Thank you for taking the time to share your wonderful feedback.
We're delighted to hear that you had such a positive experience with Dr. Sani. It's fantastic to know that you found our team knowledgeable, friendly, and experienced, and that Dr. Sani consistently delivered results that met your expectations.
We truly appreciate your kind words and look forward to welcoming you back for your future treatments.
Kind regards,
Rommel
Team Thérapie Clinic
Bromley Clonoc
As you enter clinic you are always greeted with a smile. Staff are courteous and helpful.
Highly recommend Bromley Clinoc
6 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Trace,
Thank you for your wonderful feedback!
We're delighted to hear that you're always welcomed with a smile at our Bromley Clinic and that our team has consistently been courteous and helpful. Your recommendation means a great deal to us, and we'll be sure to share your kind words with the clinic team.
We look forward to welcoming you back for your future treatments.
Kind regards,
Rommel
Team Thérapie Clinic
I've been going for years
I've been going for years, always excellent results, efficient and professional!
29 June 2026
Unprompted review
Reply from Thérapie Clinic
Hi Chloe,
Thank you for your continued trust and support over the years!
We're thrilled to hear that you've consistently had excellent results and found our team to be efficient and professional. Your loyalty means a great deal to us, and we truly appreciate you taking the time to share your experience.
We look forward to seeing you again soon.
Kind regards,
Rommel
Team Thérapie Clinic
Absolute scam, avoid
If everything goes smoothly, you might think this clinic is fine. But the moment something goes wrong, you’ll discover how terrible their customer service really is.
Google showed the clinic as CLOSED, and I couldn’t get through to either the clinic or customer support to verify whether my appointment was still going ahead. Because of this conflicting information, I was unable to attend, yet they still deducted my prepaid session.
I spent over 3 weeks providing screenshots, timestamps and every piece of evidence they requested. Instead of actually investigating the issue, they kept sending copy-and-paste template replies, repeatedly asking for more evidence, ignoring my key questions, refusing to provide proof of the “72-hour reminder email” they claimed was sent, and finally closed my complaint without offering any solution whatsoever.
Their customer service doesn’t solve problems. It exists to repeat policy until they can close your case.
Save yourself the stress and go somewhere that actually values its customers.
18 June 2026
Unprompted review
Reply from Thérapie Clinic
Hi Lexa,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating this must have been.
We take concerns like yours seriously and would like the opportunity to investigate this further. We have requested your details so that we can review your case thoroughly and work to address your concerns.
Thank you again for bringing this to our attention, and we hope to resolve this for you as soon as possible.
Kind regards,
Henseley
Thérapie Clinic
Lovely staff
Lovely staff, great service. I highly recommend them, very happy to have gone to Lazer instead of waxing, seeing great results quickly and in terms of any pain, there is only slight pinches at times but tolerable and no where near as bad as how waxing feels
2 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Robin,
Thank you for taking the time to share your wonderful feedback!
We're delighted to hear that you've had such a positive experience with our team and that you're already seeing great results from your laser treatments. It's especially rewarding to know that you've found laser hair removal to be a more comfortable and effective alternative to waxing.
We truly appreciate your recommendation and look forward to continuing to support you throughout your treatment journey.
Kind regards,
Rommel
Team Thérapie Clinic
Reply from Thérapie Clinic
Hi Cristina,
Thank you for your kind feedback!
We're delighted to hear that you found our staff kind and helpful. Your support means a lot to us, and we'll be sure to share your lovely comments with the team.
We look forward to welcoming you back to Thérapie Clinic soon.
Kind regards,
Rommel
Team Thérapie Clinic
My first time visiting Therapie and I…
My first time visiting Therapie and I was very impressed. Clean, bright premises, very welcoming staff. Punctual and Amy explained the procedure thoroughly. After care was also explained very clearly. Would highly recommend Therapie.
7 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Diane,
Thank you for taking the time to share your wonderful feedback!
We're delighted to hear that your first visit to Thérapie Clinic left such a positive impression. It's great to know that you found our clinic clean and welcoming, that your appointment ran on time, and that Amy took the time to thoroughly explain both the procedure and the aftercare.
Your recommendation means a great deal to us, and we'll be sure to pass your kind words on to Amy and the rest of the team.
We look forward to welcoming you back for your future treatments.
Kind regards,
Rommel
Team Thérapie Clinic
Always feel so welcomed when I arrive…
Always feel so welcomed when I arrive at Thérapie Dundrum girls are so friendly and chatty and as for my Doctor what beautiful kind and gentle woman she is explaining everything to me. Always look forward to going. 👍🏻👍🏻
27 June 2026
Unprompted review
Reply from Thérapie Clinic
Hi Fiona,
Hi,
Thank you so much for your lovely feedback!
We're delighted to hear that you always feel so welcomed at our Dundrum Clinic. It's wonderful to know that our team makes you feel comfortable with their friendly and welcoming approach, and that your doctor has provided such kind, gentle, and informative care throughout your visits.
Your kind words mean a great deal to us, and we'll be sure to share them with the Dundrum team. We truly appreciate your continued trust and look forward to welcoming you back again soon.
Kind regards,
Rommel
Team Thérapie Clinic
Very Happy
Hi I've been going to the merry hill branch for some time now , And may I say the service and whole experience is always 10/10 ,What an amazing team you have!.Warmly welcomed and they listen very closely to what you're needs are. Always happy with the results and whole experience.
I think I'm a lifetime client thank you all ! 💛✨
7 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Helen,
Thank you so much for your wonderful feedback!
We're absolutely delighted to hear that you've consistently had a 10/10 experience at our Merry Hill Clinic. It's fantastic to know that our team has made you feel warmly welcomed, taken the time to listen to your needs, and delivered results that keep you coming back.
Your kind words mean so much to us, and we're especially grateful to hear that you consider yourself a "lifetime client." We'll be sure to share your lovely feedback with the entire Merry Hill team—they'll be thrilled to know they've made such a positive impact.
Thank you for your continued trust and support. We look forward to welcoming you back for many more visits!
Kind regards,
Rommel
Team Thérapie Clinic
Therapie Malahide Treatment
My treatment at Therapie Malahide was excellent. Audrey, my therapist, had prepared me well for the treatment after my initial consultation. During the treament, she was extremely professional, answered all my questions, relaxed me during the treament and provided me with great post treatment guidance also.
7 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Olwen,
Thank you for taking the time to share your wonderful feedback!
We're delighted to hear that you had an excellent experience at our Malahide Clinic. It's fantastic to know that Audrey prepared you thoroughly during your initial consultation and provided such professional care throughout your treatment. We're especially pleased that she was able to answer all of your questions, help you feel relaxed, and provide clear post-treatment guidance.
We'll be sure to pass your kind words on to Audrey—they'll mean a great deal to her.
Thank you for choosing Thérapie Clinic. We look forward to welcoming you back for your future treatments.
Kind regards,
Rommel
Team Thérapie Clinic
Thank you Rounak for such a great…
Thank you Rounak for such a great service. I have tried other clinic but I always go back to therapie because of you.
6 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Rae,
Thank you so much for your wonderful feedback!
We're delighted to hear that Rounak has made such a positive impact on your experience. It means a great deal to know that, even after trying other clinics, you continue to return to Thérapie Clinic because of the exceptional care and service you receive.
We'll be sure to pass your kind words on to Rounak—they'll be thrilled to hear your feedback.
Thank you for your continued trust and loyalty. We look forward to welcoming you back again soon!
Kind regards,
Rommel
Team Thérapie Clinic
I only get my forehead Botox done for…
I only get my forehead Botox done for the past year and was petrified not to look natural. But I feel like coming back for follow up appointments after 10 days is the best thing ever and gives people like me the chance to have it small dose done and make little changes if needed on that follow up day.
7 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Aliona,
Thank you for taking the time to share your experience!
We're delighted to hear that you've had such a positive experience with your forehead Botox treatments. We understand that trying Botox for the first time can feel daunting, so it's wonderful to know that the follow-up review gave you confidence and allowed for subtle adjustments while maintaining a natural look.
Your feedback means a great deal to us, and we're so pleased that this approach has helped you feel comfortable and happy with your results.
We look forward to welcoming you back for your future treatments.
Kind regards,
Rommel
Team Thérapie Clinic
I had a professional and excellent…
I had a professional and excellent treatment there. I was at Liverpool branch. The team is friendly and happy to answer all your doubts. Highly recommend them.
2 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Istvan,
Thank you for your wonderful feedback!
We're delighted to hear that you had a professional and excellent experience at our Liverpool Clinic. It's great to know that our friendly team made you feel comfortable, took the time to answer all of your questions, and provided the support you needed throughout your visit.
Your recommendation means a great deal to us, and we'll be sure to share your kind words with the Liverpool team.
We look forward to welcoming you back for your future treatments.
Kind regards,
Rommel
Team Thérapie Clinic
Fab!
Fab!
The ladies in the clinic are all so friendly!
The treatment worked very well and I’m very happy with the results
1 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Sarah,
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our team and that you're happy with the results. Your satisfaction means a lot to us.
Kind regards,
Lucky
Thérapie Clinic
My visit was in the blanchardstown…
My visit was in the blanchardstown store. Staff were fantastic. Even though they were running behind on appointments they made sure that I wasn't rushed in any way. Very informative and pleasant. Looking forward to my next visit
30 June 2026
Unprompted review
Reply from Thérapie Clinic
Hi Jennie,
Thank you for sharing your wonderful experience at our Blanchardstown store! We're so pleased to hear that our staff made you feel comfortable and well-informed, even during a busy time. We look forward to your next visit as well!
Kind regards,
Lucky
Thérapie Clinic
Faye was so nice during my treatment
Faye was so nice during my treatment, kept checking to see if I was ok during my session
Would definitely recommend laser hair removal treatments as its great not having to shave anymore
4 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Nicola,
Thank you for sharing your positive feedback! We're glad Faye made your treatment comfortable and that you're happy with the results. Laser hair removal is indeed a great way to save time and effort—fantastic to hear you're enjoying the benefits!
Kind regards,
Lucky
Thérapie Clinic
I had a great experience at Therapie…
I had a great experience at Therapie Clinic. The staff were very friendly, professional, and made me feel comfortable from the moment I arrived. The treatment was explained clearly, and everything was done with great care. The clinic is clean, modern, and welcoming. I'm very happy with the results and will definitely be coming back. Highly recommend!
4 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Natalja,
Thank you for sharing such a wonderful review! We're delighted to hear that our staff made you feel comfortable and well-cared for, and that you're happy with your results. We look forward to welcoming you back in the future. Your recommendation means a lot to us!
Kind regards,
Lucky
Thérapie Clinic
Brilliant Team
The team at London Wigmore clinic made me feel at ease and found the right skin treatment for me as I prefer to look very natural. They have been consistent in their service as I go to more than one specialist for the treatments I have.
2 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Pinky,
Thank you for sharing your positive experience! We're so pleased to hear that the team at London Wigmore Clinic made you feel at ease and tailored the treatments to achieve a natural look. Consistency and personalized care are important to us, and we're happy that you're satisfied with the service across multiple specialists. We look forward to continuing to support your skincare journey!
Kind regards,
Lucky
Thérapie Clinic
Dishonest team members
I had an appointment booked for tattoo removal. Once I arrived I spoke a colleague who assessed the tattoo, talked me through the whole process, walked me through the healing process and then took payment. Only after taking the payment she revealed that she would not be doing the treatment today and that it needed to be done in another branch nowhere near where I live. It’s important information to withhold and it was very annoying that this was disclosed after payment. This felt like a very deliberate move by the colleague, which is very poor customer service.
I then explained this was not convenient for me and asked for a full refund. I was told this would be done in the next few days. I asked for proof that I would get a refund and was told that they could not provide proof. I have since found out that the company do not offer refunds, so think the member of staff intentionally mislead me and that I have been scammed - avoid using this company at all costs. A quick search on Reddit and a check of their court cases tells you everything you need to know about them
8 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Lottie,
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration.
We have requested your contact details so we can investigate the concerns you've raised and address this matter with you directly. We appreciate you bringing this to our attention and hope to resolve it as soon as possible.
Regards,
Rommel
Therapie Clinic
Do not waste your time with Therapie
Do not waste your time with Therapie. I have been a customer of Therapie for years.
This is a review purely on customer service and App, not a specific clinic.
Previously you could select the treatment you want, look at the clinic locations and availability, find a suitable time and proceed with booking / purchase.
Now with the new app, you have to PAY for your service before you can even check availability with them. Absolutely ridiculous.
I also had a credit on my account from my last visit, which I could not use via the app. So I had to call customer service...
My god, what an awful experience. Frustration is an understatement. Through a language barrier and frustration level at the repeated questions being asked and the repeated scripted comments, I booked half a leg laser instead of a full leg,
I attempted to amend on the app to no avail, so had the pleasure to call back. I was advised this needs to be " exchanged" which can take 3-5 days before I can book what I actually need. Even though in the same conversation I was told they have the 48 hour cancellation policy. My service is on Saturday... Makes NO sense whatsoever. Bear in mind this is the evening of 8th and service is on the morning of 11th. So effectively 2 full days away.
I will 100% be taking my business elsewhere and will tell anyone I know to not consider this money grabbing company who offer zero customer service!
Would like to mention that majority of staff I have dealt with in various clinics are fine and for the most part are professional and helpful but clearly they all work off the same script which is obviously the Therapie business module.
8 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi There,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and the frustration you encountered. We would like the opportunity to investigate your concerns and assist you further. PWe have requested your contact details so we can address this matter with you directly.
Kind regards,
Rommel
Team Thérapie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.