Property Ladder Group Reviews 49

TrustScore 3 out of 5

3.1

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See what reviewers are saying

Rated 5 out of 5 stars

I found PLG very helpful and constructive throughout the sale. There were a number of issues which, from my point of view, were handled very efficiently. I dealt with a number of PLG personnel o... See more

Rated 1 out of 5 stars

Thank you for your cold unsolicited unscrupulous call of course putting in doubt the ethics of you and your informer of my private contact details. UPDATE UPDATE My contact details were only re... See more

Company replied

Rated 5 out of 5 stars

I, as a solicitor, have worked with James on numerous matters and can only praise him highly. He is quick, efficient and gets the work done instantly. Any time I have needed him to chase the solicitor... See more

Company replied

Rated 5 out of 5 stars

PLG managed the sale of a property we purchased, from beginning to end James was fantastic, always contactable, friendly and helpful. We received regular updates from James on the status of our purcha... See more

Company replied

Company details

  1. Legal Services
  2. Property Management Company
  3. Real Estate Agency
  4. Real Estate Agents
  5. Real Estate Consultant
  6. Real Estate Rental Agency

Written by the company

With over 50 years’ worth of experience in the property sector, we’re here to help you manage the sale of your property and make sure the entire process is as easy and as stress free as possible. We cover everything from valuations right through to sale management and solicitor litigation for all types of home sales with the main aim of ensuring maximum sale price as well as superior customer service.


Contact info

3.1

Average

TrustScore 3 out of 5

49 reviews

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Rated 5 out of 5 stars

The Property Ladder Group

Darren and the team have been so helpful and am looking forward to a successful partnership with everyone at The Property Ladder Group.

20 January 2021
Unprompted review
Property Ladder Group logo

Reply from Property Ladder Group

Hey Ryan, thank you for your amazing feedback. We look forward to continue working with you and your company in the future! Partnerships are important to us!

Rated 5 out of 5 stars

Property Laddder Stars

I have to say every single member of staff I dealt with in Property Ladder group were just amazing! After seven and a half months wait to get into our new property I certainly got to know quite a few of them and even had Darren help me out for a full week too. Joe was the lovely very helpful man that first spoke to me and gave me the good news way back at the end of March and then with covid and our seller having difficulties buying a new property the months went on ! Then Helen, Brittney,kay,Reece and then Jinny that got me through it at the end when I was at the end of my tether were so helpful and even texted me when I couldnt take calls and kept my chin up when I was so down.
These people are truthful helpful and amazing at their job.
Thank you all so very much you are all stars in my eyes .
Tracy Feasey

28 October 2020
Unprompted review
Property Ladder Group logo

Reply from Property Ladder Group

Hello Tracy, thank you for your lovely feedback. We are truly happy to hear you got to move into your new home, especially in these uncertain times. We are very pleased our team was able to handle your property matter with care and made it less stressful for you as possible. We wish you all the luck and happiness in your new home.

Rated 5 out of 5 stars

Empathetic and Understanding

Empathetic and Understanding. Thank you for taking care of our families affairs. From the auction of chattels, the report, the clearance and the sale... all was handled with care and empathy. Your team is a credit to you. Thank you Darren.

7 October 2020
Unprompted review
Property Ladder Group logo

Reply from Property Ladder Group

Hello Brendan, thank you so much for your lovely feedback. We are truly happy to hear your property matter was handled with care. We strive to provide great customer service and its rewarding to hear our team have excelled to deliver that to you!

Rated 5 out of 5 stars

Have just exchange today in very…

Have just exchange today in very difficult times. The guys at property ladder, Reece, Kay and Helen have been amazing. Nothing is too much trouble, keeping us up to date when we were stressing (alot) and checking whats going on down the chain. Would highly recommend dealing with these guys as they try and make house buying run as smooth as possible. Thanks guys.

25 September 2020
Unprompted review
Property Ladder Group logo

Reply from Property Ladder Group

Hello Merryl, thank you for your kind feedback. We are very glad to hear that we helped save you some stress in very difficult times and that we made your property sale run smoothly. We truly value your feedback and wish you all the luck and happiness in your new home!

Rated 5 out of 5 stars

We were introduced to the property…

We were introduced to the property ladder group by our son , and I am very impressed. Darren and his team were so supportive through a difficult situation (buyer pulled out at start of COVID lockdown) They helped us stay focused, reassuring us that all will be fine , and yes it was .
Thanks to their team work we had a new buyer within days and got our lovely new home.
The PLG gives you all you need in one place with a great personal touch

I would also like to thank them for their patience, as I was a rather stressed customer, who emailed and phoned a lot , but someone from Darrens team always got back to me

Great job guys and I wish you all the success in the future

22 August 2020
Unprompted review
Property Ladder Group logo

Reply from Property Ladder Group

Hello Dawn, thank you so much for your amazing feedback. We are very pleased to hear that we made your property sale less stressful and that we sold it quickly for you. We wish you all the happiness in your new home.

Rated 5 out of 5 stars

As a local firm of solicitors we have…

As a local firm of solicitors we have been delighted with the service offered by Darren and his team. We had a tricky probate property to sell which had been on the market for over a year before instructions given to the Property Ladder Group. We were delighted the property sold within a matter of days achieving full asking price.

The team kept us informed throughout the sales process and we would not hesitate to recommend their services in the future.

10 August 2020
Unprompted review
Property Ladder Group logo

Reply from Property Ladder Group

Hey Alex, thank you for your amazing feedback. We are so pleased to hear that you have received an excellent service from us. It's rewarding to know that we saved you some stress and time. Communication is at the heart of everything we do, so we are glad to know our team have provided this and continue to make a difference. We look forward to continue working with you and your company in the future!

Rated 5 out of 5 stars

Great service!

I have instructed PLG on a number of my estates and they make the whole process so much easier and hassle-free. The turnaround time for property valuations is great and where a valuation is needed urgently, PLG arrange the valuations and report within a matter of days! Would 100% recommend.

21 July 2020
Unprompted review
Property Ladder Group logo

Reply from Property Ladder Group

Hey Lily, thank you for your lovely feedback. It is very rewarding to hear that we are saving you time and also saving you some stress! We look forward to continue to work with you and your company in the future.

Rated 5 out of 5 stars

Highly professional with great results

My firm has instructed The Property Ladder Group on a number of occasions. The service has been exceptional with constant updates and a highly professional service offered to my clients. The team at The Property Ladder Group stay in touch and get great results. I’m very impressed with them.

14 July 2020
Unprompted review
Property Ladder Group logo

Reply from Property Ladder Group

Hey Deborah, thank you for your fantastic review. As a valued client, we are very pleased to hear you have received an excellent service from us, it is what we are all about! We look forward to continue to work with you and your company in the future!

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