After consulting with AI, I ordered my mattress cover from this company. Immediately I received confirmation of my order with a tracking button. My order arrived about 10 days later. I haven't slept o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to order. Just waiting to receive my order. Did receive a prompt email about a potential delay in receiving my order. So we will see how it goes once the order is received.
The shipping has taken quite a while to happen, and I have been bombarded with emails offering all sorts of things. I still don't know when my item will arrive, and this survey is another example of t... See more
When I placed my order, I didn't see a confirmation so I placed it again. Also I was so surprised that all my information was already there. It went through so fast, that I didnt realize the order w... See more
4.2
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
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Research and reviews helped make my decision!
I appreciate the reviews and reach that was included with the product.
23 July 2026
Unprompted review
Is this pillow worth it
I did a lot of research before I chose this pillow and it always scored 9.7 so I thought why not try it. Website was easy to navigate and response so far has been great.
23 July 2026
Unprompted review
The ordering process was very simple
The ordering process was very simple. The item description really helped me make up my mind as to what I was looked for. I’m excited to try out the product.
18 July 2026
Unprompted review
Searching for back and neck support
The website and the reviews seem solid and makes you believe this is a great purchase. I like the fact that there’s a money back guarantee so I feel like this product will be worth it. There is constant communication regarding your product making its way to you. I’m looking forward to trying this reading/relaxing pillow.
21 July 2026
Unprompted review
My shoppung experience was pleasant and…
My shoppung experience was pleasant and easy to search for what I was wanting to buy.
23 July 2026
Unprompted review
Good online shopping experience
The website was easy to navigate and the prices affordable. When it came to purchasing it was very straightforward. I’m looking forward to receiving my mattress topper. Hopefully it’s as good as advertised.
23 July 2026
Unprompted review
Dont buy.....
Dont buy......
Just another 3rd party seller from China that has zero customer service. Paid for express delivery and still waiting over a week later for my pillows. They have refused to refund delivery costs which I feel isnt a bad request and have said because the pillow has gone viral its why its taken so long. Absolutely pathetic reason and its down to them to keep up to date with stocks. Would never use again.
16 July 2026
Unprompted review
Reply from The Pillow Home
Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.
We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.
Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.
WOW They were very professional and helpful.
They were very professional and helpful.
22 July 2026
Unprompted review
The perfect pillow
We appreciate your attention to detail, ease of ordering and great customer service! We can’t wait for our pillows to arrive. Thanks for everything!
10 July 2026
Unprompted review
Best and easiest site to shop for a specific pillow!
The ease of shopping on your site made searching for the perfect pillow product for me. I also liked that after I made the purchase, I was almost immediately a confirmation text and email. As well, I appreciate that you sent me a targeted text with a discount code for a future order.
22 July 2026
Unprompted review
Easier Done than Said!
The viewing of the product, its ordering and the payment were easy. The comment section demonstrating customer satisfaction eased my mind as a first time buyer.
All-in-all the process was an easy one.
22 July 2026
Unprompted review
Service excellent on line orders very…
Service excellent on line orders very easy to do waiting for my pillow to arrive it’s in the post so looking forward to trying it out
22 July 2026
Unprompted review
Easy to order and looking forward to…
Easy to order and looking forward to getting my pillow!
22 July 2026
Unprompted review
Best investment I made in a long time 👍🏻
22 July 2026
Unprompted review
Quick & easy process
Quick & easy process. Took no more than 2 mins to find what I wanted. Seen these pillow get great reviews, so I had to try them out. Can’t wait to sleep great!
10 July 2026
Unprompted review
Easy order
Easy order, super fast shipment turnaround, looking forward to the armchair pillows
22 July 2026
Unprompted review
DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES
This is my third review of The Pillow Home. I have never received the pillow because it was returned to them twice before it reached me for unknown reasons. Finally after 3 months and 36 emails, I received an email saying they will process a refund and that I will receive another email confirming that this has happened. I’m still waiting and expect I will be in 3 months time!
Whatever you do, do not buy from this company.
22 July 2026
Unprompted review
Reply from The Pillow Home
Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.
We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.
Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.
No nonsense approach plus the money…
No nonsense approach plus the money back guarantee is fab!
22 July 2026
Unprompted review
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