When I placed my order, I didn't see a confirmation so I placed it again. Also I was so surprised that all my information was already there. It went through so fast, that I didnt realize the order w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The website is easy to navigate.
The website is easy to navigate. They have useful reviews posted and a number of what appear to be quality items. The order was easy to complete. I cant wait to get the mattress topper I ordered.
No hassle order process
No hassle order process. Looking forward to receiving and using the new pillow
Great Products for college dorm
All the information was right at my fingertips and easy to order. Happy to have a great product to send with our son to school.
Great communication so far
I appreciated the updates on my order but not having received it yet I am hesitant to give a 5 star rating until I receive the products.
these people are scammers !
these people are scammers !
pillow was way delayed and when i asked to return it as we could no longer use they indicated that i would have to ship to china at my own cost.
Do NOT use these people.

Reply from The Pillow Home
Great shopping experience so far
Great shopping experience so far. Can’t wait to try my new pillows
Research and reviews helped make my decision!
I appreciate the reviews and reach that was included with the product.
Is this pillow worth it
I did a lot of research before I chose this pillow and it always scored 9.7 so I thought why not try it. Website was easy to navigate and response so far has been great.
The ordering process was very simple
The ordering process was very simple. The item description really helped me make up my mind as to what I was looked for. I’m excited to try out the product.
Searching for back and neck support
The website and the reviews seem solid and makes you believe this is a great purchase. I like the fact that there’s a money back guarantee so I feel like this product will be worth it. There is constant communication regarding your product making its way to you. I’m looking forward to trying this reading/relaxing pillow.
My shoppung experience was pleasant and…
My shoppung experience was pleasant and easy to search for what I was wanting to buy.
Good online shopping experience
The website was easy to navigate and the prices affordable. When it came to purchasing it was very straightforward. I’m looking forward to receiving my mattress topper. Hopefully it’s as good as advertised.
Dont buy.....
Dont buy......
Just another 3rd party seller from China that has zero customer service. Paid for express delivery and still waiting over a week later for my pillows. They have refused to refund delivery costs which I feel isnt a bad request and have said because the pillow has gone viral its why its taken so long. Absolutely pathetic reason and its down to them to keep up to date with stocks. Would never use again.

Reply from The Pillow Home
WOW They were very professional and helpful.
They were very professional and helpful.
The perfect pillow
We appreciate your attention to detail, ease of ordering and great customer service! We can’t wait for our pillows to arrive. Thanks for everything!
Best and easiest site to shop for a specific pillow!
The ease of shopping on your site made searching for the perfect pillow product for me. I also liked that after I made the purchase, I was almost immediately a confirmation text and email. As well, I appreciate that you sent me a targeted text with a discount code for a future order.
Easier Done than Said!
The viewing of the product, its ordering and the payment were easy. The comment section demonstrating customer satisfaction eased my mind as a first time buyer.
All-in-all the process was an easy one.
Service excellent on line orders very…
Service excellent on line orders very easy to do waiting for my pillow to arrive it’s in the post so looking forward to trying it out
Easy to order and looking forward to…
Easy to order and looking forward to getting my pillow!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







