Very good price on my first racket - Vatic Pro Prism Flash 16. And appreciated the prompt delivery. Only criticism is the large amount of non recyclable plastic packaging.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Seeking advice on a new paddle for my better half and me. I was very impressed on how every question I asked was answered quickly. The advice given was throughout the process was excellent. Having now... See more
Company replied
I had been waiting since October for stock of Vatic's new paddles to come in from the US. Lloyd at The Pickleball Store kept me up to date and sent me an email last week to confirm stock was in. I for... See more
Company replied
The staff at the store were considerate in their response to my order! They got in touch to clarify to prevent delivery of something i didn’t need! They then fulfilled my order with a high level of ef... See more
Company replied
Company details
Written by the company
We are the UK's premier provider of pickleball products. Created for the players by the players. Stocking world leading pickleball paddles, balls, nets and sets. Superb customer service and fast UK shipping times. Start your pickleball journey today with The Pickleball Store.
Contact info
Unit 130, PO30 1DF, Newport, United Kingdom
- hello@thepickleballstore.co.uk
- thepickleballstore.co.uk
4.9
Excellent
647 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Quality products and very competitive…
Quality products and very competitive prices. First time discount too which was a great help. Speedy service too, a very happy customer.
2 December 2025
Reply from The Pickleball Store
Feedback like this means a lot to our team! We're delighted to hear that you were pleased with the quality, competitive pricing and your discount. We're also glad the service was quick and smooth. Your support is very much appreciated and we look forward to helping you again in the future with your Pickleball needs!
Reply from The Pickleball Store
Thank you so much for taking the time to leave this great review! We're thrilled to hear that you were pleased with the range of products and the speedy delivery time. Enjoy your items and thanks for choosing us!
Quick delivery but I didn’t get what I…
Quick delivery but I didn’t get what I ordered. The bag I got was different from the picture I saw online, different model I guess but I kept it.
2 December 2025
Reply from The Pickleball Store
Thank you for your review and for highlighting this. We're pleased to hear your order arrived promptly but we're sorry for the confusion regarding the bag model and online pictures. We're glad we were able to chat it through via email and get everything sorted for you. We appreciate your flexibility and are happy to hear you decided to keep the bag. Thanks again for taking the time to leave feedback, it means a lot to our team!
Fast delivery
Fast delivery, very well packaged plus an extra surprise of a free paddle cover!
28 November 2025
Reply from The Pickleball Store
Thanks for the lovely feedback, it's great to hear that your order arrived promptly and that you were happy with the packaging and the paddle cover! Enjoy and thanks for the support.
The Personal Touch..Initially I was concerned about the…
Initially I was concerned about the delivery but wa reassured by the CEO not to worry, I can't remember another company CEO going to these lengths, very impressed, I contacted him when the padel arrived to thank him...
1 December 2025
Reply from The Pickleball Store
Thank you for such a thoughtful review! We're really pleased we could put your mind at ease. We genuinely care about every customer so it means a lot to know that the personal touch made a difference. Thanks again for taking the time to get in touch and for your support!
Very helpful customer service
1 December 2025
Reply from The Pickleball Store
Thank you so much for taking the time to leave this review. We're so pleased that you found our customer support helpful. We truly appreciate your support!
Reply from The Pickleball Store
Thanks so much for the review - we're delighted that you love your new paddle and we wish you many great games ahead!
Very Worried - Now OK
After deciding to make a purchase of £200 I was very nervous, having never bought from this site.
I've had 1 email to confirm the order and "it's on the way". Since then (a week) I've received no update at all. Getting very worried about it. Very poor & very worried.
UPDATE
Have now received my purchase about a week ago and very pleased with it. Lloyd was very apologetic and promised to track my order until completed which I very much appreciated.
So, tyvm Pickleball Store! 😊
29 November 2025
Reply from The Pickleball Store
Hi Darren,
We’re very sorry to read the above and to hear you’re worried about your order and completely understand how frustrating this must be.
Your order was dispatched the same day via Royal Mail 48hr Tracked, but it seems there have been some delays within the Royal Mail network following Black Friday. We sincerely apologise for this delay on their behalf, as it is unfortunately beyond our control.
We haven’t received any direct communication from you, but we’re always happy to help if you have any questions or concerns. You can track your parcel using the link in your dispatch email, and we’re always available by phone or email should you need any further assistance.
I’ve also reached out directly to provide you with an update and an estimated arrival time.
Thank you for choosing us,
Lloyd
Reply from The Pickleball Store
Thanks so much for taking the time to share these comments. We're delighted that you were happy with the service you received and that your product was well-packaged with speedy delivery! Your support means a lot to our small team.
Affordable cost and speedy shipping.
Affordable cost and speedy shipping.
4 December 2025
Unprompted review
Reply from The Pickleball Store
Thank you for the feedback, we're thrilled to hear that you were happy with the price and delivery times!
Website was easy to navigate
Website was easy to navigate, checkout seem less, delivered in a few days and a great price
24 November 2025
Reply from The Pickleball Store
Thank you so much for taking the time to leave this feedback. It's great to hear that you found the website easy to use and that your order arrived within a few days. We're so glad you were happy with the price too. Thanks for choosing us, your support means a lot!
Head pickleball net
Great products great service and great delivery!
Really pleased with the quality of the head pickleball net, even got 10% off first order and was delivered in 2 days! Great service so many thanks
27 November 2025
Reply from The Pickleball Store
Thank you so much for the great review! We're so pleased to hear you were happy with your net and the service you received. It's great to know the discount and speedy delivery was a hit! Thanks again for the support it really means a lot to our team.
I needed a new paddle quickly and with…
I needed a new paddle quickly and with one phone call it was sent out the same day and arrived within 24hrs. Great service. Would 100% Recommend
26 November 2025
Reply from The Pickleball Store
Reviews like this mean a lot to our team! We're delighted to hear that you were happy with the service you received and that your paddle arrived promptly. Thank you for the support and for choosing us.
Reply from The Pickleball Store
Thanks for taking the time to leave this great review! We're thrilled to hear that your paddle arrived promptly and that you're loving it! Wishing you lots of great games ahead.
Reply from The Pickleball Store
Thank you for the great feedback! We really appreciate your support, thanks for choosing us!
Irish Customs returned to you for…
Irish Customs returned to you for charges. Lloyd very kindly sorted it all out. Delighted.
14 November 2025
Reply from The Pickleball Store
Thank you so much for the kind review, we're delighted to hear we were able to help sort the delivery issue out. We really appreciate your support!
Reply from The Pickleball Store
Thank you so much for taking the time to leave this feedback, your support and custom means a lot to our team.
Fast and reliable service
Fast and reliable service - easy to order and descriptions are always accurate
11 November 2025
Reply from The Pickleball Store
Thank you for your kind comments, it's great to hear you were happy with the service you received. Your support means a lot to our team!
Easy store to use
Easy store to use, good descriptions and reviews making it easier to choose products and quick delivery. Will keep ordering from these guys.
15 November 2025
Reply from The Pickleball Store
Thanks so much for taking the time to leave this kind comment. We are thrilled to hear that you found the website easy to use and that the descriptions and reviews were helpful when choosing. It's also great to hear that you were happy with the delivery time. We look forward to helping you again with your pickleball needs!
Good service
Good service. Good information on site. Paddle delivered and very pleased.
17 November 2025
Reply from The Pickleball Store
Thank you so much for taking the time to leave this feedback, we're delighted to hear that you were pleased with the service and your paddle! Enjoy!
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