Michelle offered the most exceptional customer service to both me and my mum today. She helped us find our favourite scents and we came away being happy customers with our new favourite perfumes
Company replied
Unit 21c, Spindles Town Square Shopping Centre, OL1 1HD OLDHAM, GB
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Michelle offered the most exceptional customer service to both me and my mum today. She helped us find our favourite scents and we came away being happy customers with our new favourite perfumes
Company replied
Michelle was very helpful with giving me a discount so I could buy from the perfume shop. She also gave me some free gift. She has an excellent customer service. I will definitely come back.
Company replied
It was my first time at the shop yesterday got the new RV bonbon cola fizz it smelled amazing and customers service was great had to go back today for 5 more items and both times I had a great experie... See more
Company replied
i had a fantastic experience with the lovely lady tahira. she was very welcoming and her customer service was 10/10. workers like this always make me want to go back to the store and purchase even mor... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit 21c, Spindles Town Square Shopping Centre, OL1 1HD, OLDHAM, United Kingdom
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Lovely customer service from Michelle! I highly recommend the store for gifting, Michelle was very nice and helpful when it came to telling us about offers and what perfumes they had. She also gave us info about ordering perfumes online if they’re not available in- store. She also wrapped the perfume very nicely!

Reply from The Perfume Shop - Oldham 250
Asima was terrific in helping me choose a perfume for my daughter. My go to shop in the perfume shop. The staff are amazing

Reply from The Perfume Shop - Oldham 250
Racheal at Oldham The perfume shop is absolutely amazing, she listened and ilI walked away with not one but three brilliant perfumes on amazing offer price.

Reply from The Perfume Shop - Oldham 250
These ladies looked after me they were really nice and polite and also we got gifts I would highly recommend popping down thanks to the 2 ladies tahera and Kathy for helping me out

Reply from The Perfume Shop - Oldham 250
Tahera and Kathy Really helped me out find the fragrance I needed
excellent customers service I would highly recommended popping down

Reply from The Perfume Shop - Oldham 250
When we walked in, we were greeted right away by a lovely woman called Tahera, we’ve been looking for months for a specific fragrance and she helped us right away. She was so sweet and it actually made my mums day. Thank you so much!!

Reply from The Perfume Shop - Oldham 250
Very helpful staff greet me well very helping thank you very much for lovely service by Asima

Reply from The Perfume Shop - Oldham 250
I called to enquire about a perfume,the lady on the phone was so helpful and polite that I went straight round and bought the perfume I wanted.
The lady that served me was so good I've been back today and bought more,brilliant

Reply from The Perfume Shop - Oldham 250
Went in today to exchange a perfume that was wrongly passed to me after purchase from the Arndale store so Cathy at Oldham was more than helpful and corrected Manchester's mistake Cathy is a credit to the perfume shop very professional and very polite and helpful

Reply from The Perfume Shop - Oldham 250
Served by Cathy today such a helpful lovely lady

Reply from The Perfume Shop - Oldham 250
Thank you michelle for your polite and helpful service, hope you have a lovely Christmas

Reply from The Perfume Shop - Oldham 250
Asima was really helpful, she is amazing 👏 and wonderful. She gave all attention and time to sort me out. As a result of her kind gesture I end up shopping and shopping 🛍 more than I planned to. She is a good lady.

Reply from The Perfume Shop - Oldham 250
Re The Perfume shop in Oldham. Spoke to Michelle on the phone before my visit and she remembered our conversation re products. Thank you so much to staff very helpful and my gifts were beautifully wrapped and looked so special . Thank you well worth a visit

Reply from The Perfume Shop - Oldham 250
Fantastic value and service
Thank you Kathy and Michelle for your help
Merry Christmas

Reply from The Perfume Shop - Oldham 250
Michelle was amazing very helpful and cheerful. Wonderful service always be coming, happy everything A plus service.

Reply from The Perfume Shop - Oldham 250
From my wedding perfume to my husband's first Christmas gift,Asima really helped me out a lot.She is a star!Thank you Perfume Shop-Oldham❤️

Reply from The Perfume Shop - Oldham 250

Reply from The Perfume Shop - Oldham 250
Great helpful and friendly service with prices to match!

Reply from The Perfume Shop - Oldham 250
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