Craig was extremely knowledgeable, helpful, friendly and very nice to deal with. I would recommend The Pension Planner Ltd for advise with pensions, I have more peace of mind after speaking to them.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From my initial meeting and then further reviews the whole experience has been perfect. Craig’s insight and guidance has been brilliant..he takes the time to explain every type of situation and sugges... See more
Craig from Pension Planner couldn't have been more helpful and knowledgeable. He's really improved my understanding of pensions generally and specifically my own numbers. This service is exactly what... See more
Shane Kao steered me through what felt like a pension minefield after my husband's death. He explained everything patiently and clearly. I felt a genuine care for me and my family. The written report... See more
Company details
- Pension Fund
- Asset Manager Service
- Investment Company
- Investment Service
- Pension Office
- Retirement Scheme Provider
About The Pension Planner
Information provided by various external sources
The Pension Planner was established in 2012 by Andrew Hursthouse and Nicholas Pratt in order to provide professional pension advice specialising in the post retirement market.
Between them, Andrew and Nicholas have over twenty years experience as Independent Financial Advisors.
We genuinely care about our clients, take pride in our work and always deliver on our promises.
It’s these simple but all important qualities together with our knowledge and expertise which helps differentiate us from the rest and ensures we build lasting and trusted relationships with our clients.
The Pension Planner
Written by the company

Contact info
Parkhead House, S1 4FS, Sheffield
- 0800 078 7182
- info@thepensionplanner.co.uk
- thepensionplanner.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pension Review
My adviser Shane has been really patient and helpful especially in my lack of understanding in certain areas. I felt as if it was a bespoke service and catered for my personal and specific needs. Also Beth was always available when I needed to contact them. Shane was very approachable & professional and explained everything in easy yo understand terms. Would highly recommend the company and in particular Shane & Beth.
Outstanding Service from start to finish
The Adviser we were allocated was Shane and right from the off, he was very friendly but never pushy. He always listened to our concerns & questions and ensured we fully understood before proceeding. Beth was our email contact and kept us up to date throughout and checked we were getting all the info we needed and liased between the pension providers too. I was dubious about the remote/phone service as I'd always done financial transactions face to face. It was so smooth and efficient. It was so good that I've decided to use them as my ongoing financial adviser.
Experts in pension planning
I found the pension planner through unbiased website. From the start sanjoy, leanne, and Beth, have been brilliant in keeping me up to date. I wasn't pressured in any way and their professional approach along with Sanjoys knowledge has been invaluable. I am so pleased with the outcome and really look forward to working with them again in the future to realise the true potential for my pension. I thoroughly recommend anyone to give them a try. You won't be disappointed.
5 stars
I used the Unbiased website to search for a pension planner as I had never had a financial advisor before and was unsure which ones would be suitable for me. I wanted to explore more suitable funds within my current pension and didn't really know where to start. Ben got in touch with me to offer his help and answered all my queries during a phone call which put my mind at ease. He explained everything clearly to me and kept me regularly updated along with Beth. I thought they delivered a very professional service and I hope to continue working with Ben in the (many) years ahead until my retirement and beyond.
Nothing but praise for the whole…
Nothing but praise for the whole process, carefully walked me through my pensions and came up with an excellent plan for the future. Always easy to contact, and help given at every step just what you expect from an excellent professional team,
PENSION INVESTMENT
Found The Pension Planner to be a very professional company when dealing with my Pension and sourced, other investments for my money which was much suitable to my needs .Marvin was always on hand to deal with my queries and make sure, I was happy with the process all the step of the way ,and there was always emails to keep me updated with how my requests were being managed ,would highly recommend The Pension Planner
The Pension Planner feedback
It is imperative to find financial advisors you feel comfortable with. Following extensive research and interviews I asked The Pension Planner to help manage my retirement pot. This has proved to be a great decision. Nick and the team have been excellent-informative, thorough, clear and concise through every step and, importantly for me, not pushy. Nick is a highly skilled adviser and I feel in safe hands with his business. Would highly recommend to others
The Pension Planner
The Pension Planner, especially Shane, Beth, Leanne and Holly, gave me great service when consolidating my pension and planning a way forward. Shane in particular was helpful and approachable throughout. Would strongly recommend to others.
Much thanks to the Pension Planner Team
Much thanks to the Pension Planner's team of Shane Kao, Leanne McClachlan, and Beth Walton who's help in making this choice has been invaluable. Keeping me informed of all the steps along the way and now look forward to a brighter and hopefully financially better future.
First class service.
Received excellent advice resulting in…
Received excellent advice resulting in good pension investments. All staff are very helpful and keep me informed throughout all processes.
Excellent Service
Thank you to Nicholas and Leanne for their help, understanding and patience in what were difficult circumstances. I am confident that my investments will continue to grow!
I have no hesitation in recommending The Pension Planner to anyone looking for investment advice.
Great Advice and Service
I found Pension planning, I had a number of pensions and as an over 60's worker, I found trying to sort them out completely baffling. I was looking at whether I could afford to retire early or not??? Thanks to the detailed advice I received from The Pension Planner Advisor, my mind was put at ease as the advisor gave clear and understandable explanations to my options and when ever I emailed a query the response was quick and questions answered. The result was that my pension was sorted out and I have been able to retire, thanks to the advice and assistance The Pension Planner provided.
Really good advice
Really good advice as I didn't know where to start. Shane and the team kept me up to date with emails. If I didn't understand anything Shane explained it in layman's terms which was what I needed. Would recommend this company.
Professional and proficient service
David took time to understand my objectives and has created a plan that delivers what I need today and will be able to flex to meet my future requirements. Beth and the team kept me up to date with progress throughout the process and I've got complete confidence that I'll be well looked after over the coming years.
Having hit 45 and finding myself with 6…
Having hit 45 and finding myself with 6 different pension pots I'd started over the years I decided it was time to get in control of things and better prepare for retirement. I found Shane online and reached out for an appointment. I'm glad I did so. What was once fairly incomprehensible to me, now makes sense. I've achieved what I wanted in terms of consolidating my pensions into a controllable pot I have far more flexibility with. I can review where I am yearly with Shane to make sure I'm happy, I can speak to Shane if I have any concerns at any time. The whole process was made simple and easy for me by Shane, Beth and his team, keeping me updated at all times. Highly recommended.
Super service from Shane Kao and the team
Super service from Shane, Beth, Leanne and the team. They made it really easy and simple for me to switch from one provider to another. Would highly recommend The Pension Planner.
Pension Investment
Despite unforeseen setbacks, the whole team kept me informed and worked towards a successful conclusion.
Shane Keo regularly contacted me to explain the process and obviously worked hard behind the scenes
Highly recommended
I would like to thank and recommend Pension Planner. I also would like to thank Shane Kao and Beth Walton for excellent service. Shane given good advice and understanding what was best for me. First class from start to finish. I Highly recommend your company.
Great service easy to access…
I have recently taken pension advice from Shane at the pension planner. He and his team Beth and Leanne have kept me up to date with the progress being made and I am very satisfied with the advice I have been given.
Quick response
Quick response. Good solid advice, and very easy to understand. Always helpful and friendly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








