Great first experience. Ordered x3 lots of eye drops as better priced than high street pharmacies. I incorrectly added the wrong delivery address so the item was delivered to my old house and got retu... See more
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Bought Hycosan Dual and Hycosan Night for dry eye treatment. The manager was very helpful as I accidentally typed our old address due to moving a few days before ordering. He changed the details rig... See more
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Brilliant service! When ordering my lenses, I accidentally put in the wrong delivery address due to Apple Pay pre filling the information. I contacted the company through a message and within an hour... See more
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I had a great experience with theopticalstore.co.uk. They offered the best price I could find online, which was a big plus. My order actually arrived a day earlier than expected, which was a nice... See more
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Company details
Written by the company
Discover top-quality contact lenses and eye care products at the Optical Store. Fast UK delivery & expert customer service. See the difference today! With over 35 years of experience as opticians, including two decades of owning and operating a successful chain of practices in London UK, The Optical Store was founded to ensure quality eye care is accessible to the nation and beyond – providing high quality contact lenses at affordable prices, delivered right to your doorstep. Backed by decades of expertise and a dedicated in-house team of optical professionals, The Optical Store brings convenience, affordability and peace of mind when purchasing contact lenses online. From daily disposables to specialty lenses, we offer a wide range of options to suit your specific needs and preferences. At The Optical Store, we don’t just sell contact lenses – we provide a seamless customer experience rooted in trust, reliability, and genuine care.
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4.9
Excellent
351 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Fantastic company
Ordered a pair of Ray-bans and they were delivered the very next day. Securely packaged, they are fabulous sunglasses for an extremely reasonable price. I couldn't be happier, absolutely faultless service from The Optical Store.
7 August 2026
Unprompted review
Reply from The Optical Store
Thank you for the wonderful feedback, Ruth! We’re so pleased your new Ray-Bans arrived quickly, safely and lived up to expectations. We hope to welcome you back to The Optical Store again soon!
Resolution provided after receiving short-dated lenses
Ordered contact lenses from The Optical Store and initially received stock with a near-term expiration date.
After contacting their support team, they addressed the issue and sent a fresh replacement box with a standard shelf life. While the initial fulfillment had an issue, I appreciate that customer service stepped in and resolved the matter effectively.
6 August 2026
Unprompted review
Reply from The Optical Store
We’re genuinely disappointed to read your review, Nick, particularly as it was posted within a few hours of your initial email to us - before we had even had a reasonable opportunity to respond, investigate the issue or offer you any form of resolution.
For clarity to anyone reading, the contact lenses supplied were not expired. They had an expiry date of December 2026 and therefore had approximately four months remaining when delivered. That said, we completely accept that this was a shorter expiry date than we would ordinarily expect to send and, once made aware, we apologised sincerely and offered to put this right.
We have since emailed you confirming that we will send a brand new 6 pack with an extended expiry date completely free of charge. We have also offered for you to keep the original, in-date lenses at no cost, or alternatively return them for a full refund - with the complimentary replacement still being provided either way.
We therefore feel that describing our business as “completely dishonest”, claiming that we are selling expired products, and suggesting that we are acting recklessly or unethically is both inaccurate and extremely unfair, particularly when the review was posted before we had even been given the opportunity to respond to your first contact.
Mistakes can occasionally happen, but what matters is how a business responds when they do. We acknowledged the issue, apologised genuinely and have offered a resolution that goes significantly beyond simply replacing the original product.
If you have any further questions or if there’s anything else we can do to support you, please feel free to contact us directly and we’ll be happy to help. Thank you.
Ray bans Great prices
Great prices, prompt postage really happy thank you.
4 August 2026
Unprompted review
Reply from The Optical Store
Thanks for taking the time to leave us a review, Deb! We’re thrilled that you’re happy with your new Ray-Bans, and we truly appreciate you choosing The Optical Store. We look forward to welcoming you back again soon!
Not only was the buying experience easy…
Not only was the buying experience easy but it arrived before I even expected it with clear tracking too!
30 July 2026
Unprompted review
Reply from The Optical Store
Thank you for your kind words, Nuh! It’s wonderful to hear that ordering was easy, the tracking kept you informed, and your parcel arrived ahead of schedule. Thank you for your support and we hope to welcome you back to The Optical Store again soon!
Excellent !
Excellent !! Placed order in the afternoon and it arrived safe and secure via Royal Mail the next day.
Brilliant service. 5 Stars ⭐️
1 August 2026
Unprompted review
Reply from The Optical Store
Ordered one afternoon and delivered the next morning - we love a speedy turnaround! 😁 Thank you for the brilliant feedback and five stars, Jackie. We look forward to welcoming you back to The Optical Store again soon!
I received my Maui Jim Honi sunglasses…
I received my Maui Jim Honi sunglasses the very next day with express delivery. Before they were dispatched, I had a few questions, and every email was answered almost immediately with friendly, helpful advice.
This is a fantastic company to deal with. Their prices were extremely competitive, and the customer service was absolutely outstanding from start to finish.
As for the sunglasses—they exceeded all my expectations. The quality, comfort, and clarity are incredible. Believe the hype… Maui Jim really are that good! I wouldn’t hesitate to recommend both the company and the sunglasses.
1 August 2026
Unprompted review
Excellent
Excellent. Ordered Ray Ban sunglasses Tuesday evening, arrived Thursday morning, brilliant service.
30 July 2026
Unprompted review
Reply from The Optical Store
Ordered Tuesday evening and delivered by Thursday morning - we like to keep things moving! 😁 Thanks so much for choosing The Optical Store, Mike. We hope you love your new shades!
Optical Store
An excellent product, well packaged and delivered on time at an excellent price. The only disappointing thing is having to pay postage all the time.
31 July 2026
Unprompted review
Reply from The Optical Store
Thank you for the lovely feedback, Tom! We’re pleased everything arrived safely, on time and at a great price. The postage charge is admittedly the least exciting item in any basket - a few more items in your basket next time should help you unlock the free delivery threshold, and save you from having to meet the postman quite so often! Thank you for your support and we look forward to welcoming you back to The Optical Store again soon.
Received my prescription RayBans in…
Received my prescription RayBans in double quick time, lenses are good a glasses fit well
29 July 2026
Unprompted review
Reply from The Optical Store
Thank you for the fantastic review, Charles! We’re delighted your prescription Ray-Bans arrived quickly, and that both the lenses and fit are just right. Enjoy your new glasses and we hope to see you back at The Optical Store again soon!
Ordered and delivered within a day very…
Ordered and delivered within a day very efficient
29 July 2026
Unprompted review
Reply from The Optical Store
Thanks so much for your review, Steve! We’re delighted you found our service efficient and that your order was with you so quickly. We appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Very competitive pricing!
Very competitive pricing and super quick, free standard delivery as well! Ordered Sunday evening, arrived Tuesday morning, thank you!
26 July 2026
Unprompted review
Reply from The Optical Store
Thank you so much for the brilliant review, Laura! We’re delighted you were happy with our competitive pricing and that your order arrived so quickly. Free delivery from Sunday evening to Tuesday morning - we’ll happily take that! Thanks again and we look forward to welcoming you back to The Optical Store again soon.
Easy ordering
Easy ordering, great price & quick delivery ! What more would you want ? I’d purchase more from the optical store definitely 💯
24 July 2026
Unprompted review
Reply from The Optical Store
Easy to order, easy on the wallet, and quickly delivered - the perfect trio! Thank you for the lovely review and for choosing The Optical Store. We look forward to welcoming you back again soon!
Super quick delivery
Super quick delivery. Helpful help line. Good price.
22 July 2026
Unprompted review
Reply from The Optical Store
Thank you for taking the time to leave us a review, Lesley. We appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Exceptional customer service
I have been really impressed at the customer service from The Optical Store during my recent purchases.
When I had ordered the incorrect lenses for my partner, I emailed to confirm the returns process. As well as an email back, I received a phone call to confirm all details and also the discount I'd received through a discount code was refunded to me so I could re-order the new ones quickly whilst a return was made. It was a very personal touch which was unexpected.
Communication has been really speedy, with emails being returned during evening hours as well which is very much appreciated.
It's worth noting as well that like others, I found the price and delivery speed to be very good.
I will certainly use you again and recommend you to others in future.
22 July 2026
Unprompted review
Reply from The Optical Store
What a wonderful review - thank you, Daniel! Ordering the wrong lenses is never fun, so we’re really pleased we could help get everything sorted quickly and make sure you didn’t lose out on your discount. Hearing that the personal service stood out means the world to us, and we truly appreciate your recommendation. We look forward to welcoming you back to The Optical Store again soon!
Purchased Hycosan dry eye drops
Purchased Hycosan dry eye drops, saved around £30 on total order compared to price at Boots.
They arrived really quickly and order was 100% accurate and packaged well.
Will definitely be ordering with them again.
22 July 2026
Unprompted review
Reply from The Optical Store
Thank you so much for the fantastic review, Ellen! We're delighted you found such great value on your Hycosan eye drops and that everything arrived quickly and exactly as expected. We really appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
I went to by exact same sunglasses…
I went to buy exact same sunglasses front boots which were £160
I look online and see exact ones for nearly half of the price I bought them
Sunday i email them as there was 3to 5 days delivery so in 4 days I had holiday booked, i email them and said I can pay the extra cost pls can u sent them next day delivery whatever the difference im willing to pay instead of charging me the extra which is fair enough they reply on same day read below,
i was very impressed
Got the sunglasses Tuesday morning
Highly highly recommended
Hey Hasan,
Thank you for your message.
On this occasion, we’re happy to upgrade your delivery free of charge.
This will be dispatched tomorrow via expedited 24 hour tracked delivery, so should be delivered to you on Tuesday. Your Royal Mail tracking number is JT893242635GB and tracking information will update by Monday evening.
We hope this helps, but please let us know if you have any other questions. Thank you.
Kind Regards,
The Optical Store
19 July 2026
Unprompted review
Reply from The Optical Store
Thanks so much for the lovely review, Hasan! Saving nearly half the high street price is great - but getting them to you before your holiday was even more important! We’re delighted we could help, and we hope your new sunglasses were the perfect travel companion. We truly appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Excellent customer service
I contacted them as my supply was very low and didn’t have option to change to urgent delivery. They were super quick helpful and agreed to expedite the delivery. Top class customer service. Thank you!
21 July 2026
Unprompted review
Reply from The Optical Store
Thank you so much for your lovely review, Marina! Running low on contact lenses is never ideal, so we’re really pleased we could get things moving quickly for you. Thanks for your kind words about our customer service - we really appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
First time using this company for my…
First time using this company for my lenses. Clarified a few points via a phone call before ordering which was very informative. Placed my order via the website and arrived a couple of days later. All as expected. Will use again.
17 July 2026
Unprompted review
Reply from The Optical Store
What a fantastic first experience, John - thank you for sharing it! We’re so pleased you found our team helpful, our website easy to use, and your order arrived exactly as expected. We appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Super fast delivery!
I'm currently visiting the UK and the pricing is very good for contact lenses compared to the mainstream opticians here. Ordering was very simple. I can't believe I ordered them on Wednesday and they were delivered the next day. I will definitely be ordering again!
16 July 2026
Unprompted review
Reply from The Optical Store
Thank you for taking the time to leave such a great review, Alison! It’s wonderful to hear you found our contact lenses great value compared to the high street, and that your order arrived so quickly. We really appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Incredible customer service
Incredible customer service, my glasses were delayed due to a manufacturers delay, I was kept informed, given a 5% discount so not at all bothered having to wait. I will order from here and nowhere else, exemplary service, what a team!!
16 July 2026
Unprompted review
Reply from The Optical Store
Thank you so much for the lovely review, Nishma! We believe that if something is outside our control, the least we can do is keep our customers informed and looked after. We’re so pleased you were happy with the service, and hearing that you’ll be coming back means more to us than you know. Thanks again from all of us at The Optical Store - we look forward to welcoming you back again soon!
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