Great first experience. Ordered x3 lots of eye drops as better priced than high street pharmacies. I incorrectly added the wrong delivery address so the item was delivered to my old house and got retu... See more
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Review summary
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Bought Hycosan Dual and Hycosan Night for dry eye treatment. The manager was very helpful as I accidentally typed our old address due to moving a few days before ordering. He changed the details rig... See more
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Brilliant service! When ordering my lenses, I accidentally put in the wrong delivery address due to Apple Pay pre filling the information. I contacted the company through a message and within an hour... See more
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I had a great experience with theopticalstore.co.uk. They offered the best price I could find online, which was a big plus. My order actually arrived a day earlier than expected, which was a nice... See more
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Company details
Written by the company
Discover top-quality contact lenses and eye care products at the Optical Store. Fast UK delivery & expert customer service. See the difference today! With over 35 years of experience as opticians, including two decades of owning and operating a successful chain of practices in London UK, The Optical Store was founded to ensure quality eye care is accessible to the nation and beyond – providing high quality contact lenses at affordable prices, delivered right to your doorstep. Backed by decades of expertise and a dedicated in-house team of optical professionals, The Optical Store brings convenience, affordability and peace of mind when purchasing contact lenses online. From daily disposables to specialty lenses, we offer a wide range of options to suit your specific needs and preferences. At The Optical Store, we don’t just sell contact lenses – we provide a seamless customer experience rooted in trust, reliability, and genuine care.
Contact info
4.9
Excellent
351 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Arrived within 24 hours
Arrived within 24 hours. Made returning an unwanted item due to a prescription change very easy.
16 July 2026
Unprompted review
Reply from The Optical Store
Thank you so much for the lovely review, Lee! We’re really pleased your order arrived so quickly, and that we could make the return process straightforward after your prescription changed. Thanks for choosing The Optical Store - we look forward to welcoming you back again soon!
Hi very good service efficient and friendly
Hi, just wanted to say the service as a new customer really good and friendly and efficient as i received next day delivery as I needed them ASAP. Next day a surprise sent me a gift .thank you very much appreciated.
14 July 2026
Unprompted review
Reply from The Optical Store
Thank you for the wonderful feedback! We’re so pleased we could get your order to you ASAP and make your first experience with The Optical Store a positive one. Thanks again for choosing us and we look forward to welcoming you back again soon!
Best prices and super quick delivery.
Best prices and super quick delivery.
13 July 2026
Unprompted review
Reply from The Optical Store
Thanks for taking the time to leave us a review, Kevin! We appreciate your support and we look forward to welcoming you back to The Optical Store again soon.
Cheaper for my ao Sept than other…
Cheaper for my ao Sept than other retailers and quick delivery to my home. I bulk buy to save on delivery charges.
11 July 2026
Unprompted review
Reply from The Optical Store
Thanks for taking the time to leave us a review, Sandie! We appreciate your feedback and we look forward to welcoming you back to The Optical Store again soon.
Good value and quick delivery
Good value and quick delivery, will use again
6 July 2026
Unprompted review
Reply from The Optical Store
Thanks for taking the time to leave us a review, Mike! We appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Jackie Oh glasses
My husband bought me these glasses I am so so happy with them .They arrived on time and can’t wait to start wearing them.
8 July 2026
Unprompted review
Reply from The Optical Store
Thank you so much for the lovely review! We’re delighted you’re happy with your new glasses and that they arrived on time. We hope you absolutely love wearing them, and we hope to welcome you back to The Optical Store again soon!
Good price
Competitive price fast delivery correct items sent. What more can you want?
7 July 2026
Unprompted review
Reply from The Optical Store
Competitive price, fast delivery, and the right items arriving safely - that’s the dream trio! Thanks so much for choosing The Optical Store, Jacqui. We look forward to welcoming you back again soon!
Ordered contact lenses
Ordered contact lenses, 1st time ordering, good price and speedy delivery, kept informed.
4 July 2026
Unprompted review
Reply from The Optical Store
First order: good price, speedy delivery, and updates along the way - we’ll happily take that. Thanks so much for choosing The Optical Store, David, we really appreciate your support!
Reply from The Optical Store
Thanks for taking the time to leave us a review, Bill! We appreciate your feedback and we look forward to welcoming you back to The Optical Store again soon!
Excellent service excellent price
Excellent service excellent price, i ordered Ray Bans on athursday evening and they arrived Saturday morning free delivery. I order a lot of stuff and you just dont get better 😊😊😊
4 July 2026
Unprompted review
Reply from The Optical Store
Thank you for your review, Anthony - this genuinely means a lot to our team! We’re pleased your Ray-Bans arrived quickly and that you were happy with both the price and service. Hearing “you just don’t get better” has absolutely made our day! We look forward to welcoming you back to The Optical Store again soon.
The customer service is excellent
The customer service is excellent. They promptly dealt with my query and the delivery was very quick. Will definitely use this service again.
3 July 2026
Unprompted review
Reply from The Optical Store
Query sorted, order delivered, happy customer - we’ll take that! Thanks so much for your support, Caroline. We look forward to welcoming you back to The Optical Store again soon!
Reply from The Optical Store
Thanks for taking the time to leave us a review, Ann! We’re delighted that you love your new sunglasses and we look forward to welcoming you back to The Optical Store again soon!
I made an error when ordering from…
I made an error when ordering from this website. I realised within an hour and emailed them separately to amend the issue. I was contacted extremely rapidly by a very polite email that had rectified my concern immediately and updated me on delivery of my items reassuring me that would be the next day. Sure enough Royal mail securely delivered my contacts lenses which were well packed and protected. Thank you for extremely prompt and efficient service.
I don’t wear contacts regularly so am not a frequent shopper so I shop around but will definitely be using this service again. They have it just right price very competitive but customer service brilliant.
Thank you 🤩
22 June 2026
Unprompted review
Reply from The Optical Store
Thank you so much for your kind words, A! We know that “oops, I ordered the wrong thing” moment can be stressful, so we’re really glad we could get it fixed quickly and keep your delivery on track. Really appreciate you choosing The Optical Store and we look forward to welcoming you back when you're ready to stock up again!
Competitive price and quick delivery.
Competitive price and quick delivery.
24 June 2026
Unprompted review
Reply from The Optical Store
Thanks for taking the time to leave us a review, Anne! We look forward to welcoming you back to The Optical Store again soon.
Reply from The Optical Store
Thank you very much for taking the time to leave us a review, Paul! We’re delighted to hear your order arrived quickly, and we look forward to welcoming you back to The Optical Store again soon!
Terrible customer service
First two orders from this company was a positive experience, untill... there was a problem. There is only one type of lenses I can wear and they cost £120 for three monthly pairs. One of the R lenses was faulty and I contacted the company to have it replaced. It does happen occasionally, and sending a replacement would previously never be a problem.
However, the optical store informed me, that they couldn't replace the single lense and would issue a refund for the affected lense. There was a further communication, where I tried to explain that this wouldn't solve the problem, as I would be left with the L lense for which I couldn't get a pair and would be left out of pocket. The cost of single lense is £20! It was like talking to a complete novice and someone who just doesn't have a clue. In there opinion I was not left out of pocket, yet I'm left with a single and expensive lens!
Where is their logic? I decided to stop waisting my time in trying to explain a simple matter to them and rather contacted my bank who agrees with me entirely. No need to say I won't order from them again, but rather go back to the previous larger company. Yes, lenses were more expensive but, I've never had such an upsetting experience. No wonder people prefer to use larger, more reputable and reliable companies and the small business go bust!
16 June 2026
Unprompted review
Reply from The Optical Store
Thank you for your review, Maggie.
We are genuinely sad to read this, especially as you had previously taken the time to share your positive experiences with us. To now change that to a 1 star review because we did not provide the exact outcome you wanted feels extremely unfair.
For anyone reading, the issue reported related to one individual contact lens from a pack of three. We were unable to supply a single replacement lens, so instead, we refunded the cost of the individual defective lens in full. That means you were refunded for the lens you reported an issue with.
What we are not going to do, and what we do not believe any reasonable business would be expected to do, is refund lenses that were not faulty, were not reported as faulty, and are still perfectly usable. The left eye lens you refer to was not defective and remains usable as a spare lens. We appreciate this may not be ideal, but it does not mean you were left out of pocket for the faulty lens.
We have communicated with you at length, explained this clearly, and tried to support you as best we can. Across your multiple orders with us, we have always delivered to you on time and provided you ongoing customer support on several different topics, so we do not accept the suggestion that we have been careless, unreliable or unhelpful.
We also find the comment about small businesses “going bust” to be particularly personal and unnecessary. It is disappointing to see such a comment made after we resolve the matter fairly by refunding your defective contact lens.
Whilst we would be disappointed to lose you as a customer, you are of course entitled to shop elsewhere. However, we do not believe this review gives a fair or balanced reflection of the support provided, the facts of the issue, or the resolution offered.
Good website with fair prices & super…
Good website with fair prices & super quick delivery...thank you 👌
20 June 2026
Unprompted review
Reply from The Optical Store
Thanks for taking the time to leave us a review, Pauline! We appreciate your feedback and we look forward to welcoming you back to The Optical Store again soon!
An excellent company to deal with…
An excellent company to deal with always super fast delivery pleasure to deal with.
3 June 2026
Unprompted review
Reply from The Optical Store
Thank you so much for the lovely review, James! We’re delighted you’ve consistently had a great experience with us and we look forward to welcoming you back to The Optical Store again soon!
Great service
Great service! Good price on my multifocal Dailies, delivered really quickly. Also speedy, friendly helpful reply to a query (hence me taking the time to leave this review!) Totally recommend Optical Store.
18 June 2026
Unprompted review
Reply from The Optical Store
Thanks so much for the lovely feedback, Miss Elsie! We’re really pleased we could help with your query and get your order to you quickly. It means a lot that you took the time to leave us a review, and we look forward to welcoming you back to The Optical Store again soon!
Excellent service
Excellent service. The contact lenses were delivered the next day. The price is very competitive. Much better than high Street prices.
12 May 2026
Unprompted review
Reply from The Optical Store
Fast delivery and no high street price tag attached? We like that combination! Thanks so much for your support and kind words, Geoff. We look forward to welcoming you back to The Optical Store again soon!
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