This company was recommended to me by other customers and another fragrance oil supplier. The website is very easy to navigate, and everything well laid out. They sell wax, fragrance oils and othe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing! 2nd Purchase and again the quality of the oils and the Customer Service is outstanding, I cannot fault a single thing. These oils are amazing they are beautiful long lasting and work except... See more
First time using The Oil Store, my order arrived next day, I purchased 6 Oils I am highly impressed with the quality of both the oils and the customer service. Having worked with oils/wax for 7 years... See more
This is the 1st time i have ordered from The Oil Store and the 1st time i have loved all 8 new scents, they smell absolutely amazing and work well with the Soy wax that i use for Wax Melts and Auge... See more
Company details
Written by the company
The Oil Store supplies high quality fragrance oils to wax melt, candle, bath and body makers and other home fragranced product businesses. We supply free CLP with all of our fragrance oils, as well as unique Clamshells, glitter, mica powder and silicone moulds. We pride ourselves in being able to provide unique fragrances, affordable supplies and all high quality with fast shipping and excellent customer service.
Contact info
32 Castle Road, RH12 3NB, Horsham, United Kingdom
- 07496341411
- theoilstore@outlook.com
- theoilstoreuk.com
4.9
Excellent
171 reviews
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My first order with the oil store and I…
My first order with the oil store and I am very pleased with my purchase.
26 April 2023
Reply from Theoilstoreuk
Thank you So much for your amazing review, it means the world!
Always a good experience.
27 April 2023
Reply from Theoilstoreuk
Thank you So much for your amazing review, it means the world!
Reply from Theoilstoreuk
Thank you So much for your amazing review, it means the world!
Reply from Theoilstoreuk
Thank you So much for your amazing review, it means the world!
Amazing customer service and very fast…
Amazing customer service and very fast delivery. Great communication and the scents are FABULOUS!!!! Love the Oil store so much!
24 March 2023
Reply from Theoilstoreuk
Thank you So much for your amazing review, it means the world!
Amazing scents
28 February 2023
Reply from Theoilstoreuk
Thank you So much for your amazing review, it means the world!
First time ordering from this company…
First time ordering from this company and I will deffo be back, amazing oils
27 February 2023
Reply from Theoilstoreuk
Thank you So much for your amazing review, it means the world!
Deserves more then 5 stars
Beautiful Fragrance oils and amazing service. A pleasure to buy from
24 February 2023
Reply from Theoilstoreuk
Thank you So much for your amazing review, it means the world!
I’ve only recently discovered this oil…
I’ve only recently discovered this oil supplier and I’m very impressed! Quality of oils are the best I’ve tried! Delivery is quick! Also the openbox option is a deal breaker for me and also the free clp labels! I will be ordering more oils in the future!
1 March 2023
Reply from Theoilstoreuk
Thank you So much for your amazing review, it means the world!
This was my first time ordering from…
This was my first time ordering from you and omg I was not disappointed the fragrances are amazing & nice and strong
26 January 2023
Reply from Theoilstoreuk
Thank you So much for your amazing review, it means the world!
Reply from Theoilstoreuk
Thank you So much for your amazing review, it means the world!
1st order review
This was my first order from The Oil Store. It arrived, not only beautifully packaged but the oils smelled strong. After they were made into wax, they smelled even better. I'll be ordering more in the future.
Happy Melting ❤️
26 January 2023
Reply from Theoilstoreuk
Thank you so so much for your amazing review! It means the world!
Wonderful small business!
This company are smashing it out of the park with their scents! I use them for wax melts and have had nothing but great reviews from my customers.
The customer service is awesome too and they are always going above and beyond to ensure that each and every customer is satisfied.
1 November 2022
Unprompted review
Reply from Theoilstoreuk
Thank you so so much for your amazing review! It means the world!
Absolutely incredible fast and…
Absolutely incredible fast and efficient service every single time. Alex is an absolute darling and nothing is too much trouble . I love their oils , so different to many other companies , she has dupes that others don’t have and that is so good as people get bored of the same smells all the time . In my top two companies I order from online . Always some kind of offer on something if not everything too. Keep up the incredible work. We’ve needed a company like yours for so long . The personal touch goes such a long way 💜
22 January 2023
Unprompted review
Reply from Theoilstoreuk
Thank you so so much for your amazing review! It means the world!
Lovely oils
Easy to manoeuvre website
Great customer service
Excellent oils
Keep up the great work
7 December 2022
Reply from Theoilstoreuk
Thank you so much Jan! Your review means the world!
Love all of the oils from here
Love all of the oils from here. Customer service is excellent and delivery is quick. I wouldn't go anywhere else for my supplies.
15 December 2022
Reply from Theoilstoreuk
Thank you so much Bethan! Your review means the world!
Absolutely fantastic.I have ordered…
Absolutely fantastic.I have ordered from here several times since they opened this year.
Quality of the fragrance oils are amazing .The selection of oils is brilliant too not just your usual dupes and standard scents.
Delivery/order processing is always very quick .
One of my go-to suppliers now !
14 December 2022
Reply from Theoilstoreuk
Thank you so much Cherie! Your review means the world!
Sent out the wrong item which was lower…
Sent out the wrong item which was lower priced than the one I paid for. Then the one I wanted was out of stock, although it wasn't when I paid for it. Again no communication to explain. So I asked for a refund, after 2 days, and asking again I got a "partial" refund. Will never use this company again!
25 November 2022
Reply from Theoilstoreuk
Hi Christine,
Firstly I want to apologize for sending out the wrong silicone mould in your order, this was a human error on our part. When we got your email advising us that we sent you the incorrect item, we did infact apologise to you and communicated that the mould you originally wanted was sadly out of stock so we’re unable to replace, we then did not ask for you to return the wrong mould, and refunded you the full price you paid for the mould. You purchased this mould in our Black Friday sale which is when we had a 30% off promotion running, we did not send you a partial refund, we refunded you the full amount of what you paid for the mould at the time of purchase. I am saddened to read that you have stated we never had communication when we have a whole email thread between ourselves and you, trying our best to resolve the situation, where we had to include screen shots of your original payment to show you we did not send you a partial refund. We wish you every success for the future.
The absolute best
The friendliest , most reliable fragrance company I’ve dealt with . I absolutely love their range of different dupes . They’re so different to the other company’s who have the same fragrances time and time again . Keep up the big dupe lists !! It’s so refreshing 💜
3 November 2022
Amazing little company
I love this little company, the scents from here are absolutely outstanding. They go above and beyond when it comes to customer service 😊
1 August 2022
Reply from Theoilstoreuk
Thank you so much Claire! Your review means the world!
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