Scentsandscentsibilityltd Reviews 182

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their amazing quality and delightful scents, often noting the strong and long-lasting fragrances. Many consumers highlight the excellent presentation and careful packaging of their orders, along with the fast and efficient delivery service. The staff also receives frequent commendations for their friendliness, helpfulness, and personalized approach, making customers feel valued. However, some people mentioned an occasional inability to smell certain wax melts once melted, despite finding the initial scent appealing.

What people talk about most

Product

Reviewers highlight positive aspects of product quality. Customers consistently praise the strong,... See more

Quality

Consumers consistently find the quality of products to be positive. Many reviewers praise the strong and... See more

Order

Customers had positive experiences with order. Many reviewers expressed delight with their purchases, often... See more

Staff

People report positive experiences with staff. Customers consistently praise the team for being friendly,... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the very fast... See more

Based on these reviews

Rated 5 out of 5 stars

The hardest thing I experienced was deciding what to actually buy as I want to try them all because they sound so good. So I bought one sample box which then meant I got another sample box free. They... See more

Company replied

Rated 5 out of 5 stars

I placed an order for the wax melts sample boxes, before I had even received these I placed another order... I received both parcels and everything was absolutely beautiful. The packaging, the speedy... See more

Company replied

Rated 5 out of 5 stars

Wow wow I’ve been buying from s and s for over a year now and I’ve never been disappointed. The wax melts are so strong and there are some beautiful scents. But last week I ordered some cbd lotion... See more

Company replied

Rated 5 out of 5 stars

Ordered for the 1st time after seeing online. I buy so many wax melts so thought I'd give this company a try. Absolutely delighted with my order. Super fast delivery, presentation good and the melts s... See more

Company replied

Rated 4 out of 5 stars

Good choice of scents and not badly priced. Only problem is have is that I haven't been able to smell once melted 5 out of the 6 i have tried . Think that is a me problem i found that I cant smell ma... See more

Rated 5 out of 5 stars

Such a beautiful company, amazing products and wonderful people. I placed my first order a little over two weeks ago, and I have just taken delivery of my 4th order! There are so many delightful thi... See more

Company replied

Rated 5 out of 5 stars

Only found scents and scentsibility in may this year (2025) my first order was amazing and i havent stopped supporting this busuness since.. the wax smells out of this world.. so many gorgeous scents.... See more

Rated 5 out of 5 stars

After trying many different wax melt companies, S&S is one of the best out there. I love the range of home blends, but also the care that goes into the making, customer service and packaging. The melt... See more

Rated 5 out of 5 stars

If I could put 10 stars I would! The staff are friendly, the products are stunning + customer service is fast and affective. They even have a community page where you can socialise with staff and... See more

Rated 5 out of 5 stars

I love how professionally and excellently the items I ordered were packed. The seller was very friendly, and they gave clear, precise instructions on how to use the items. I also got a few extra goodi... See more

Company replied

Rated 5 out of 5 stars

I have had many orders from Scents and Scentsibility now, and I have loved every single item. Orders are packed beautifully and with such care, and includes a little card with my name on it. The disp... See more

Rated 5 out of 5 stars

As always the team are so friendly and helpful. Kelly asked my name and remembered that I am Wendy’s friend who usually gets Wendy to collect my orders, which is super lovely! Said it was nice to put... See more

Company replied

Rated 5 out of 5 stars

We purchased from the live shop recently, and the products are amazing. The fragrances are strong, the packaging is beautiful, the delivery was fast, and they are a really nice bunch of people. Highly... See more

Rated 5 out of 5 stars

I’ve been buying from S&S now for a while, and have never once been disappointed! I used to be a single wax company ride or die girl and would never even THINK about shopping elsewhere, b... See more

Rated 5 out of 5 stars

Excellent customer service and the smells on these products are out of this world. From wax melts to body products the selection is amazing. Fast delivery also.

Company replied

Rated 5 out of 5 stars

Second time ordering. First time I ordered sample boxes and second time I ordered some full size products and subscribed. I have spent (wasted) a lot of time and money on other wax melts. These DELIVE... See more

Rated 5 out of 5 stars

I highly recommend this wonderful shop with all the amazing products they sell It’s well worth a visit and always greeted with excellent customer service.

Company replied

Rated 5 out of 5 stars

I’ve ordered several times now, the products are so good they are addictive. The wax melts are the best I’ve ever used, the scent lasts for ages. The orders come packed with care and usually with a fr... See more

Rated 5 out of 5 stars

I’ve been a wax lover for years but since finding S&S in October 2024 I’ve not bought from anywhere else. The quality, amount of products to choose from and the team are amazing! I have a good stash o... See more

Company replied

Rated 5 out of 5 stars

These wax melts are amazing, my house smells so good, would definitely recommend and will be purchasing more

Rated 5 out of 5 stars

Bought linen sprays and was amazed at how long the scent lasted, several hours, and how little I used. Will definitely be back for more!

Rated 5 out of 5 stars

First try of Dove pot aroma in bedroom and it was lovely and gentle but high scent would definitely buy again

Rated 5 out of 5 stars

Absolutely adore this company can’t de enough for there customers an sell the most amazing products

Company replied

Rated 5 out of 5 stars

I have made two orders so far from this company. The smells are very nice. There is the odd one that I can’t smell, but overall I have been happy with my purchases. The are much better than a few co... See more

Company replied

Rated 5 out of 5 stars

Scents and Scentsibility candles and wax melts are wonderful quality with a range of beautiful scents for the home. I’ve been super impressed with all aspects: communication, packaging, delivery and q... See more

Company replied

Rated 5 out of 5 stars

Very happy with the products in my first order from this company i.e. Whipped soap, Reed Diffuser and wax melts. The wax melts are strong and give a good throw. Whipped soap is lovely. Reed Diffuser g... See more

Company replied

Rated 5 out of 5 stars

Speedy delivery, wax melts smell amazing and still going strong 2 days later

Company replied

Rated 5 out of 5 stars

Love this shop!!! Super fast delivery and well packaged. Great all round service, thank you 😊

Company replied

Rated 5 out of 5 stars

Absolutely amazing costumer service whenever I pop it the most wonderful shop. I actually think it’s my favourite shop !!

Company replied

Rated 5 out of 5 stars

This small company have the best products and staff, helpful and friendly service and make you feel like your family. Tell all my friends about them. X

Rated 5 out of 5 stars

Beautiful wax, scent lasts ages. I highly recommend this seller

Rated 5 out of 5 stars

Every product is amazing, great value for money. And leave me and my home smelling so good. I won't shop anywhere else

Company replied

Rated 5 out of 5 stars

Amazing product smells absolutely divine. Very fast delivery too. Will definitely be ordering more

Rated 5 out of 5 stars

My first purchase arrived with much anticipation and I was not disappointed. The aroma of my first wax melt was just as described and am looking forward to the rest. I also purchased the body lotion... See more

Rated 5 out of 5 stars

Ordered the sample box under the new customer offer, so got 2! What can I say except wow. Each pot can be cut (I do 3) and the scent is so strong. I’ve used 2 pieces so far and they’ve both lasted 2-3... See more


Company details

  1. Candle Store
  2. Aromatherapy Supply Store
  3. Beauty Product Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Toiletries Store

Written by the company

We are a small family-run business, based in beautiful South-East Cornwall. We use high-quality ingredients to produce beautifully hand-crafted scented products to fragrance your world.


Contact info

4.9

Excellent

TrustScore 5 out of 5

182 reviews

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Rated 5 out of 5 stars

Keep mum calm

I have got these as I like to have a nice smell in the room. Mum has dementia and likes flowery smells, having these burning helps with keeping her happy.
Thank you.
Do you do the baby talking your range?

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Lovely Products

Very happy with the products in my first order from this company i.e. Whipped soap, Reed Diffuser and wax melts. The wax melts are strong and give a good throw. Whipped soap is lovely. Reed Diffuser gives a good scent in the bathroom.

30 March 2026
Scentsandscentsibilityltd logo

Reply from Scentsandscentsibilityltd

Such kind words, thank you! We're delighted that you're so pleased with your first order 😊

Rated 5 out of 5 stars

All I can say is wow

Ordered the sample box under the new customer offer, so got 2! What can I say except wow. Each pot can be cut (I do 3) and the scent is so strong. I’ve used 2 pieces so far and they’ve both lasted 2-3 days. The fragrances are great too and there are only a couple in the sample box that I wouldn’t choose. By far the best ‘non premium’ wax melts I’ve ever used, and I’ve used a lot! Excellent value for money. I’ll definitely be ordering more when I need to and will recommend.

26 March 2026
Unprompted review
Rated 4 out of 5 stars

Good choice of scents and not badly…

Good choice of scents and not badly priced. Only problem is have is that I haven't been able to smell once melted 5 out of the 6 i have tried . Think that is a me problem i found that I cant smell many wax melts recently no matter where I buy them from.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Their service is outstanding. Products are always as high standards as possible and they listen for customer requests. Their staff are always there to help

23 February 2026
Rated 5 out of 5 stars

If I could put 10 stars I would

If I could put 10 stars I would!
The staff are friendly, the products are stunning + customer service is fast and affective. They even have a community page where you can socialise with staff and customers.
They have a feature that you don’t see anywhere else which is bespoke! You get to create your own scents which makes you feel even more apart of something

26 January 2026
Rated 5 out of 5 stars

Amazing every time

I’ve been buying from S&S now for a while, and have never once been disappointed!

I used to be a single wax company ride or die girl and would never even THINK about shopping elsewhere, but I’m so glad I did.

The community Facebook page is so friendly. No drama, just positive vibes and sharing our love for wax. Amazing, pure and simple.

The wax… omg. Soft, strong, lasts forever, amazing throw… there is so much variety! Bakery, laundry, mystical, evening, fresh… something for everyone. No longer do I have to worry about a melt losing its scent, I simply change it when I’m bored and not because I “have” to.

Customer service is fantastic, nothing is ever too much trouble. I ordered the wrong thing once and within 5 mins of me raising the issue, it was fixed! The admin team on the Facebook page are so friendly and helpful too.

Clare and Barrie, you should be so proud of your business. Your creations are amazing and creativity outstanding. Never a dull moment and you can tell you both genuinely care about your products and customers.

Thank you ❤️

18 January 2026
Unprompted review
Rated 5 out of 5 stars

Another fabulous order from S&S

I have had many orders from Scents and Scentsibility now, and I have loved every single item. Orders are packed beautifully and with such care, and includes a little card with my name on it. The dispatch time is very fast so I never have to wait very long for my goodies to arrive. My most recent order was some of the licensed bookish was melts, and a themed wax melt selection clam. So much thought and care is put into all S&S products, the scents smell amazing and the scent throw is fantastic. The small team who hand make all the products are so friendly and genuine.
I highly recommend S&S.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Only found scents and scentsibility in…

Only found scents and scentsibility in may this year (2025) my first order was amazing and i havent stopped supporting this busuness since.. the wax smells out of this world.. so many gorgeous scents.. they do so many products which are also incredible.. they have to be my number 1 vendor at the moment i will always support this company now because i am obsessed :) the owners claire and barrie are wonderful people and are always there for you when needing assistance with anything.. the community on the fb group is a wonderful place to be so many nice people on group feels homely and a big happy family :)

24 November 2025
Rated 5 out of 5 stars

A wonderful company to buy from

We purchased from the live shop recently, and the products are amazing. The fragrances are strong, the packaging is beautiful, the delivery was fast, and they are a really nice bunch of people. Highly recommended.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Second time ordering and I subscribed!!

Second time ordering. First time I ordered sample boxes and second time I ordered some full size products and subscribed. I have spent (wasted) a lot of time and money on other wax melts. These DELIVER! The smells are amazing, there were a few in the sample boxes that weren't my preference but my mum happily took them! But they smell the perfect amount, strong but not overpowering. The smells spreads throughout the house. And the smells keep coming as long as the burner is on. They dont have a 5 minute smell and then nothing like many I have tried! And you still get a lingering smell hours after burning. Customer service is great, and very personal touches make you feel special. And a lovely Facebook group too. Would give 10 stars if I could!

10 October 2025
Unprompted review
Rated 5 out of 5 stars

The best wax melt company.

After trying many different wax melt companies, S&S is one of the best out there. I love the range of home blends, but also the care that goes into the making, customer service and packaging. The melts are always beautiful to look at and smell amazing.

10 October 2025
Unprompted review

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