Theoilstoreuk Reviews 

171
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting that the oils are strong, long-lasting, and perform beautifully. Many people highlight the outstanding customer service, describing it as helpful, polite, and going above and beyond expectations. Reviewers also frequently commend the speedy delivery service, with orders often arriving the next day and always being well-packed. The overall ordering process is described as quick and efficient, contributing to a fantastic customer experience. However, some people mentioned issues with international shipping availability and an oil not being the advertised size.

What people talk about most

Product

Reviewers express delight with the product, consistently praising the amazing quality and strong,... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the top-notch and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently describing it as... See more

Delivery service

Users describe positive interactions with delivery service, consistently highlighting fast and speedy... See more

Order

People report positive experiences with their orders, noting that the ordering process is quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company was recommended to me by other customers and another fragrance oil supplier. The website is very easy to navigate, and everything well laid out. They sell wax, fragrance oils and othe... See more

Rated 5 out of 5 stars

Amazing! 2nd Purchase and again the quality of the oils and the Customer Service is outstanding, I cannot fault a single thing. These oils are amazing they are beautiful long lasting and work except... See more

Rated 5 out of 5 stars

First time using The Oil Store, my order arrived next day, I purchased 6 Oils I am highly impressed with the quality of both the oils and the customer service. Having worked with oils/wax for 7 years... See more

Rated 5 out of 5 stars

This is the 1st time i have ordered from The Oil Store and the 1st time i have loved all 8 new scents, they smell absolutely amazing and work well with the Soy wax that i use for Wax Melts and Auge... See more


Company details

  1. Flavours, Fragrances and Aroma Supplier

Written by the company

The Oil Store supplies high quality fragrance oils to wax melt, candle, bath and body makers and other home fragranced product businesses. We supply free CLP with all of our fragrance oils, as well as unique Clamshells, glitter, mica powder and silicone moulds. We pride ourselves in being able to provide unique fragrances, affordable supplies and all high quality with fast shipping and excellent customer service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

171 reviews

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1-star

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4.9

All reviews

(171)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic New Oils

Fantastic New Oils. I love to always find new and exciting fragrances and Tge Oil Store is definitely bringing some of the best. Will definitely buy again.

22 February 2025
Rated 5 out of 5 stars

10-10 company!

I love the oils from here! incredible unique scents. Was so happy to see the shop was purchased and has stayed open! my closing day orders are keeping me afloat while the new owner restocks the shop and brings new scents!

So excited for the future of the oil store ! <3

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Great seller

Responsive to questions and open to customer feedback (although our suggestions aren't always practical, lol). Very quick shipping.

26 December 2024
Rated 5 out of 5 stars

Nice packaging

Wasn’t the fastest delivery but it’s coming up to Christmas. Nicely packaged. CLP included. Not so keen on the bakery smell but that’s my own preference. I tend to like herbal botanical smells. But not everyone else’s choice so have to buy what people like. the other oil smells really nice. I’ll definitely try some other oils from this company. But my funds are low just now so after Christmas I’ll try some other scents.

29 October 2024
Rated 3 out of 5 stars

The items are good but my order came in…

The items are good but my order came in 2 separate boxes which were sent days apart with no email or note in the order to explain this was happening, I only worked it out when it was written on the box 'box 1 of 2'. I also emailed asking about the tracking as it seemed to be stuck in 'were expecting your parcel' and never got a response. I use a lot of home fragrance suppliers and this experience didn't feel on level with other competitors out there.

5 October 2024
Theoilstoreuk logo

Reply from Theoilstoreuk

Hi Kayleigh, Thank you for commenting that my items are good. Sadly at the time of packaging your order I did not have a box big enough to fit in all your clamshells. I was awaiting a re delivery from my packaging company. To not cause any delays to the processing of your order I sent them out in two separate boxes which I did write on the box 1/2 etc so you would be aware. I am so sorry your email was not picked up, I went to search for it after seeing your review but I could not find one. I am so sorry the experience with The Oil Store was not on your standard of levels, we have taken your comments on board to improve our service. Thanks again for your order.

Rated 5 out of 5 stars

Amazing. Stoney cove

Ordered the stoney cove oil last week. Delivery was fast and it smells literally amazing. Love love love. Will be buying more xx

15 September 2024
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Reply from Theoilstoreuk

Thank you so much for your 5 star review!

Rated 5 out of 5 stars

I have only bought one oil from this co…

I have only bought one oil from this co many and it 10 out of 10 and 3xacrly what I was looking for. All my customers tell me it smells amazing and I could ask for a better service. Thank you

29 August 2024
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Reply from Theoilstoreuk

Thank you so much for your 5 star review!

Rated 1 out of 5 stars

Messaged 4 times no reply

Messaged 4 times no reply. No delivery after 1 month had to get refund via my own bank. Avoid

7 August 2024
Unprompted review
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Reply from Theoilstoreuk

Hi Anna, The reason for the delayed delivery is due to the fact you ordered a pre order item. There was notices all over the product listing stating this would be delivered within the time frame, I can see it was successfully delivered to you via your DPD tracking. No charge back has happened our end with the bank, nor refund given due to you receiving your items, unsure if you have us mixed up with another company on that comment. Thanks for your order.

Rated 5 out of 5 stars

I received my order today

I received my order today. As always, everything was safely packed and I knew where my package was on its way. I love the scents for body lotions and bath bombs. The service is very good and I really appreciate the gift that comes with it

29 March 2024
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Reply from Theoilstoreuk

Thank you so much for your 5 star review!

Rated 5 out of 5 stars

Top class fragrances

Fantastic service and beautiful fragrance oils. Delivery was fast and items well packaged. Free sample was much appreciated. Will be returning for sure

14 February 2024
Theoilstoreuk logo

Reply from Theoilstoreuk

Thank you so much for your 5 star review!

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