The Money Shop Reviews 3,242

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the ease and speed of the service, noting how straightforward the application process is and how quickly funds are received. Many people appreciate the efficiency, with money often transferred within minutes or on the same day, which is particularly helpful in urgent situations. The user experience is frequently praised for being simple, clear, and easy to navigate, making the entire process hassle-free. Reviewers also commend the excellent customer service and prompt responses, indicating that the company is reliable and supportive. However, some people mentioned a bit of a long response time, or issues with replying to messages from the company.

What people talk about most

Service

Users describe positive interactions with service, highlighting its speed, efficiency, and ease of use.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the quick and easy forms... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the swift and efficient... See more

Payment

Reviewers mention positive feedback about payment, highlighting the ease and speed of the process. Customers... See more

Customer service

Consumers find customer service to be positive, with many reviewers expressing satisfaction and calling it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The conpany knew my circumtances and would NEVER let me over lend !! Something that could make my situation a million times worse .. so efficiant and no judging !! Would have been lost to be hones... See more

Company replied

Rated 5 out of 5 stars

I used The Money Shop to help cover my moving expenses and the process was very straightforward. The website was easy to navigate and I got the funds quickly. Would recommend it if you need a fast sol... See more

Company replied

Rated 5 out of 5 stars

So easy to navigate the application. It was so quick and simple. I got offered a loan within seconds of completing my application form. I will most definitely use The Money Shop again in the future fo... See more

Company replied

Rated 5 out of 5 stars

I had an emergency veterinary bill too pay, thanks to the money shop I was able to pay it instantly as the funds we're transferred Immediately. Panic over!!

Company replied


Company details

  1. Loan Agency
  2. Non-Bank Financial Service

About The Money Shop

Written by the company

Warning: Late repayment can cause you serious money problems. For help, go to https://www.moneyadviceservice.org.uk/en.

Representative 79% APR

Representative Example: Borrowing: £1200 for 18 months, Total Repayable: £1843.68, Total Interest: £643.68, Interest Rate (Variable): 79%. Rates between 9.3% APR to Maximum 1721% APR

Written by the company

Versatile
We offer a variety of products including currency exchange, cheque cashing, pawnbroking and short term lending
Trustworthy
The Money Shop is a well-known brand in the UK and has been on the high street for over 17 years.
Responsible
We are authorised and regulated by the Financial Conduct Authority. Registration number 681750
Customer Focused
We're always here to help and have a dedicated team available to assist you with any enquiries

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and secure

Fast and secure

Really helpful would definitely use this company again if I needed to

25 April 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 1 out of 5 stars

Information grabbers

Information grabbers - takes all your details such as payslips / banking statements / bank account / card details on an approved signed loan then the company counter offers with half the money and 5x the length of agreement to try and reap in extortionate interest

Don’t waste your time seems very dodgy

25 April 2025
The Money Shop logo

Reply from The Money Shop

Thank you for taking the time to leave a review. Your application was provisionally accepted by Fernovo. They offer a maximum loan term of 6 months. If they have offered a lower amount, it is likely after completing an affordability assessment, which is an FCA requirement.

Rated 5 out of 5 stars

a great experience

25 April 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 3 out of 5 stars

Nothing is wrong with the company but…

Nothing is wrong with the company but remember to say not everyone can get a loan because it annoying saying you can and can’t

25 April 2025
The Money Shop logo

Reply from The Money Shop

Thank you for your email. I'm sorry we were unable to assist you on this occasion

Rated 5 out of 5 stars

Well I think it was fantastic as the…

Well I think it was fantastic as the questionnaire was quite easy and quick,I do believe this company is top quality as also they understand that APR is also something that should be fair.i want to say thankyou.

23 April 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Everything from start to end was quick…

Everything from start to end was quick and easy, money was paid into the bank very quick would definitely recommend to anyone and I would definitely use again

22 April 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Quick easy and simple to use

Quick easy and simple to use, had know problems using the money shop

22 April 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience

19 April 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 1 out of 5 stars

Poor communication

More or less confirmed I had been accepted but then after I'd given my bank and card details and signed the form they declined me, I understand the process but don't get people's hopes up to disappoint them at the last hurdle just leave it as a maybe

18 April 2025
The Money Shop logo

Reply from The Money Shop

Thank you for taking the time to leave a review. I'm sorry we were unable to assist you on this occasion

Rated 5 out of 5 stars

Quick and easy

It was quick and easy would recommend 10 out of 10 x

18 April 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Reputable.

I've used the company many years ago and didn't realise they were still going. Had a slight financial emergency, applied for a small short loan. Easy Peasy. Passed my form onto Lending Stream. Whole process from application to money in my account was within 15 minute. Will use again if I find myself in an emergency jam.

11 April 2025
The Money Shop logo

Reply from The Money Shop

Thank you for taking the time to leave a review, we are delighted that we were able to assist you

Rated 4 out of 5 stars

Good

Very good the money

12 April 2025
The Money Shop logo

Reply from The Money Shop

Thank you for taking the time to leave a review, we are delighted that we were able to assist you

Rated 5 out of 5 stars

The company is really good

The company is really good , because they act really quick and really efficiently.

12 April 2025
The Money Shop logo

Reply from The Money Shop

Thank you for taking the time to leave a review, we are delighted that we were able to assist you

Rated 5 out of 5 stars

Hello

Hello,
I would like to sincerely thank you for the quality of service you provided during my recent loan application. I especially appreciated your professionalism, availability, and the clarity of your explanations
throughout the entire process.

Everything was simple, fast, and transparent, which allowed me to move forward with my project with peace of mind. This kind of support makes all the difference, and I will not hesitate to recommend your services to those around me.

Thank you again for your efficiency and kindness.

Best regards,
Missoum

10 April 2025
The Money Shop logo

Reply from The Money Shop

Thank you for taking the time to leave a review, we are delighted that we were able to assist you

Rated 5 out of 5 stars

Excellent service

Excellent service. Quick easy and no fiddly monthly payments. One-off payment in 60 days. Would definitely use again

7 April 2025
The Money Shop logo

Reply from The Money Shop

Thank you for taking the time to leave a review, we are delighted that we were able to assist you

Rated 5 out of 5 stars

Quick and easy

Quick and easy - great alternative to calling friends and family on money issues - 👍 👌

6 April 2025
The Money Shop logo

Reply from The Money Shop

Thank you for taking the time to leave a review, we are delighted that we were able to assist you

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look