The Money Shop Reviews 3,242

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the ease and speed of the service, noting how straightforward the application process is and how quickly funds are received. Many people appreciate the efficiency, with money often transferred within minutes or on the same day, which is particularly helpful in urgent situations. The user experience is frequently praised for being simple, clear, and easy to navigate, making the entire process hassle-free. Reviewers also commend the excellent customer service and prompt responses, indicating that the company is reliable and supportive. However, some people mentioned a bit of a long response time, or issues with replying to messages from the company.

What people talk about most

Service

Users describe positive interactions with service, highlighting its speed, efficiency, and ease of use.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the quick and easy forms... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the swift and efficient... See more

Payment

Reviewers mention positive feedback about payment, highlighting the ease and speed of the process. Customers... See more

Customer service

Consumers find customer service to be positive, with many reviewers expressing satisfaction and calling it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The conpany knew my circumtances and would NEVER let me over lend !! Something that could make my situation a million times worse .. so efficiant and no judging !! Would have been lost to be hones... See more

Company replied

Rated 5 out of 5 stars

I used The Money Shop to help cover my moving expenses and the process was very straightforward. The website was easy to navigate and I got the funds quickly. Would recommend it if you need a fast sol... See more

Company replied

Rated 5 out of 5 stars

So easy to navigate the application. It was so quick and simple. I got offered a loan within seconds of completing my application form. I will most definitely use The Money Shop again in the future fo... See more

Company replied

Rated 5 out of 5 stars

I had an emergency veterinary bill too pay, thanks to the money shop I was able to pay it instantly as the funds we're transferred Immediately. Panic over!!

Company replied


Company details

  1. Loan Agency
  2. Non-Bank Financial Service

About The Money Shop

Written by the company

Warning: Late repayment can cause you serious money problems. For help, go to https://www.moneyadviceservice.org.uk/en.

Representative 79% APR

Representative Example: Borrowing: £1200 for 18 months, Total Repayable: £1843.68, Total Interest: £643.68, Interest Rate (Variable): 79%. Rates between 9.3% APR to Maximum 1721% APR

Written by the company

Versatile
We offer a variety of products including currency exchange, cheque cashing, pawnbroking and short term lending
Trustworthy
The Money Shop is a well-known brand in the UK and has been on the high street for over 17 years.
Responsible
We are authorised and regulated by the Financial Conduct Authority. Registration number 681750
Customer Focused
We're always here to help and have a dedicated team available to assist you with any enquiries

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Fantastic quick service

Fantastic quick service. Would definitely use again if needed

1 April 2025
The Money Shop logo

Reply from The Money Shop

Thank you for taking the time to leave a review, we are delighted that we were able to assist you

Rated 3 out of 5 stars
The Money Shop logo

Reply from The Money Shop

Hi Kerry. Thank you for taking the time to leave us a review. The lenders on our panel have to adhere to regulations that are set by The Financial Conduct Authority and perform mandatory checks. I'm sorry if this process was time consuming.

Rated 5 out of 5 stars

Short and easy to fill out form

Short and easy to fill out form, and very quick answer back. Very pleased with my experience.

1 April 2025
The Money Shop logo

Reply from The Money Shop

Thank you for taking the time to leave a review, we are delighted that we were able to assist you

Rated 5 out of 5 stars

Easy form to complete

Easy form to complete, quick decision

31 March 2025
The Money Shop logo

Reply from The Money Shop

Thank you for taking the time to leave a review, we are delighted that we were able to assist you

Rated 4 out of 5 stars

Good customer service

Good customer service
Affordable loan rate.
Easy process

28 March 2025
The Money Shop logo

Reply from The Money Shop

Thank you for taking the time to leave a review, we are delighted that we were able to assist you

Rated 5 out of 5 stars

Ecelent service

Ecelent service. Thenks you.

27 March 2025
The Money Shop logo

Reply from The Money Shop

Thank you for taking the time to leave a review, we are delighted that we were able to assist you

Rated 5 out of 5 stars

Fast

Fast, helpful, polite.

24 March 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Such an awesome and extremely…

Such an awesome and extremely professional organisation who should pride themselves on customer service and an incredible accessible website ..a thoroughly enjoyable experience ti deal with such professionals ..thank you for your help and advice

21 March 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Simplicity

Make it easy to apply for a loan

16 March 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Good service

16 March 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Great service

Great service

11 March 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 4 out of 5 stars

Quick application and instant funds

Quick application and and most importantly time taken to process payment into my account at a much needed time.

11 March 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

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