Metzi Reviews 

313
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the gorgeous styles, stunning sparkle, and top-notch quality of the jewelry pieces that arrive nicely packaged. People also appreciate the remarkably fast shipping times and the exceptionally helpful customer support team. Some reviewers were not happy with communication gaps and extremely slow responses from support when trying to track orders or resolve issues. A few consumers also mentioned unexpected difficulties with stiff clasps, wrong sizing, or missing items upon delivery. These occasional drawbacks meant that a small group experienced rather frustrating delivery delays before getting their concerns addressed.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the stunning designs and high-quality... See more

Quality

Users describe positive interactions with quality, noting that the jewelry is exceptionally beautiful,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Order

Clients share satisfaction on order processes, frequently highlighting fast shipping times and efficient... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast response times and friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loved the look and purchased the black CZ bracelet which arrived quickly. However, I ordered the wrong size and returned for a smaller size which was dispatched as soon as my return was received, cu... See more

Rated 5 out of 5 stars

10/10 – unreal quality, clearly addicted at this point I’ve ordered from Metzi multiple times now and they’ve never missed. I’ve bought their 8mm Cuban bracelet twice, the 2mm snake bracelet, and... See more

Company replied

Rated 5 out of 5 stars

I received my bracelets today and I am impressed with the packaging and branding, all black packaging was top notch I got my 2 brackets one red heart shaped stones and all back and just like them... See more

Company replied

Rated 5 out of 5 stars

Brilliant styles and top quality jewellery too. Two lads who take customer satisfaction very seriously as well. 10/10 isn't enough for how good Metzi are. I have four bracelets, one bangle, three neck... See more


Company details

  1. Jewelry Store

Written by the company

Metzi: Dedicated to perfecting black jewellery. Premium black chains, pendants, bracelets & rings. No tarnishing or fading and 100% waterproof!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

313 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(313)

192 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful Black Necklace…

It was shipped on time the jewelry is Beautiful love the black finish will recommend this necklace !!!

10 February 2026
Unprompted review
Metzi logo

Reply from Metzi

Hi Michael, thanks so much for the review and really appreciate you recommending us. We have lots in store for the future and will be sure to keep you posted! Have a great day, Luke

Rated 5 out of 5 stars

#TeamMetzi

Metzi offer quick shipping and amazing quality items. They are the best brand for men's black jewellery by far!
I highly recommend them to anyone looking for statement jewellery pieces!
Keep doing what you are doing guys, can't wait for the next new drop!

8 February 2026
Unprompted review
Metzi logo

Reply from Metzi

Hi! Thanks so much for the kind review and we're really pleased to hear this! We'll of course make sure to keep you updated on new future drops. We have some exciting new pieces coming soon. Have a great day - Luke

Rated 5 out of 5 stars

2nd purchase

Second purchase for wife as she absolutely loves the 1st chain, 2nd purchase is for mother's day. Tbh looks great that I'm looking to purchase for myself. Should be a opportunity to purchase with a box as a gift option. Otherwise brilliant.

5 February 2026
Unprompted review
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Reply from Metzi

Hi Alan, thanks so much for the kind review! Yes, gift boxes are currently being worked on and we'll be in touch regarding that. Kind regards, Luke

Rated 4 out of 5 stars

Im not a jewelry kind of person.

I was excited to put it one and it was sick looking i want to wire to work. And I do construction

2 February 2026
Unprompted review
Metzi logo

Reply from Metzi

Hi Joshua, thank you so much for the review. Glad to hear our pieces made an impression! Yes, our pieces are designed for daily wear and can withstand the stresses of daily activity. Heavy manual work like construction can be tough on any piece, so we’d suggest taking it off during work to keep it in top condition. Thanks for the support and please let me know if you have any questions. Here to help - Luke

Rated 5 out of 5 stars

The quality of the chain and ring and…

The quality of the chain and ring and the bracelet are amazing!
Sadly the bracelet is far too small for my wrist but I can’t knock the quality of it.

2 February 2026
Unprompted review
Metzi logo

Reply from Metzi

Hi Ashley, thanks for the review! We'd be more than happy to assist with an exchange for a larger bracelet. Please contact us on support@themetzicollective.com. Best, Luke

Rated 4 out of 5 stars

Great quality, but not user friendly

The bracelet is hard to put by yourself. The tennis chain is very to open. If you guys make a longer tennis chain I will definitely purchase but claps need work. Besides that, great quality product 👌🏿

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Great quality

Great quality

30 January 2026
Unprompted review
Metzi logo

Reply from Metzi

Thanks so much for the review Javier! That is much appreciated. Please get in contact with us at any time. Best, Luke

Rated 5 out of 5 stars

Beautiful hand crafted necklace

Beautiful hand crafted necklace! Very exquisite and flawless craftsmanship! I will definitely be make more purchases for my collection! Pure head turning Quality and not a dent to your wallet too
10/10

28 January 2026
Unprompted review
Metzi logo

Reply from Metzi

Hi Bobby, thanks so much for the kind words, we really appreciate the support! Please reach out to us at any time. All the best, Luke

Rated 5 out of 5 stars

My wife got me a necklace and bracelet…

My wife got me a necklace and bracelet for Christmas and I absolutely love them. I’ve just purchased an earring to add to the collection too 😊 very happy with everything so far 👍

25 January 2026
Unprompted review
Metzi logo

Reply from Metzi

Hi James, we're really glad to hear this and thanks so much for the review! Please get in touch with us at any time. Best, Luke

Rated 5 out of 5 stars

I received order today

I received order today, the look of my bracelet and necklace quality looks amazing 😊 I only wish I would had ordered a larger size for my bracelet .

16 January 2026
Unprompted review
Metzi logo

Reply from Metzi

Hi Melvin, hope you had a nice weekend and thank you for the review! If you need to exchange the bracelet for a larger size, please get in touch via email: support@themetzicollective.com

We can assist you with this right away!
All the best,
Luke

Rated 5 out of 5 stars

Awesome product 👌

Just received my bracelet. Much nicer than I anticipated. I usually don't buy things I see on Facebook because a lot of them are scams. This company is real and has totally awesome products. I love my bracelet. Received item within time frame they predicted. Will purchase from them again.

15 January 2026
Unprompted review
Metzi logo

Reply from Metzi

Hi Frank, hope you had a nice weekend. Thanks so much for the review, we really appreciate this! Please get in touch with us at any time. All the best, Luke

Rated 5 out of 5 stars

Came across the site via a FB add

Came across the site via a FB add. Had to ask AI on the phone if the site was real and got the thumbs up. Got a discount with the 1st order, Im in the states and was very impressed on how fast it shipped and got delivered and was more impressed with the quality and look of the necklace and bracelet. The fit is amazing as well.

14 January 2026
Unprompted review
Metzi logo

Reply from Metzi

Hi JT, thank you so much for the kind review! Please get in touch with us at any time. Have a great day, Luke

Rated 5 out of 5 stars

Highly Recommend

Each and every one of my transactions have been excellent from item description to ordering to shipping and to receiving. Highly recommend this Seller and its fine earrings!

3 January 2026
Unprompted review
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Reply from Metzi

Thanks so much Ted! Hope you're doing well. Please reach out to us at any time! All the best, Luke

Rated 5 out of 5 stars

Taking back my less positive review.

I gave a less positive review previously due to my items not arriving and difficulty contacting the company. I understand it was the holidays and probably a busy time. Once I got in contact they acted immediately and sent out a new shipment which arrived. I bought a necklace a bracelet and earrings. I really love them all.

2 January 2026
Unprompted review
Metzi logo

Reply from Metzi

Hi Allan, hope you have been well thanks so much for the kind review. We are glad to hear that! Please don't hesitate to reach out again. Thank you, Luke

Rated 1 out of 5 stars

Slow delivery.

I ordered my jewelry the 2nd week of December and still have not received it.

10 December 2025
Unprompted review
Metzi logo

Reply from Metzi

Hi Anthony, hope you are well and thank you for getting in touch. We have reviewed the tracking and I will send you an email on the expected date of delivery. Best, Luke

Rated 5 out of 5 stars

Cool chain

Stumbled across this website while looking for a strong chain for my Tomas Sabo crucifix.
The snake chain I ordered matches the cross beautifully and feels strong enough too.
There was a good selection well described and easy to order, the delivery despite being over the Xmas period arrived in just a few days.
The chain was well packaged in a bespoke envelope and a cool pouch.
I’ll definitely order again from these guys 👍

31 December 2025
Unprompted review
Metzi logo

Reply from Metzi

Hi Gary, thanks so much for the review, really appreciate it! We'll make sure to keep you posted on any future updates over here! Have a great day, Luke

Rated 5 out of 5 stars

This group is amazing

This group is amazing. I feel like I had a personal experience. Thank you for providing exquisite jewellery that I could gift to my partner (who is allergic to nickle). He now wants a watch!
Keep going guys, thank you x

31 December 2025
Unprompted review
Metzi logo

Reply from Metzi

Hey Misba, thanks so much for the kind review and it's great to hear that your partner is enjoying his new jewellery. Please get in touch at any time! Wishing you and your family a happy New Year, Luke

Rated 5 out of 5 stars

Excellent quality and customer service

Excellent service, fast delivery and great quality item. After researching this small business I decided to buy into their ethos and purchase a chain for my son for his birthday. He loved the chain. It was well packaged with care and very stylish. I love the other items they have and am likely to buy more in the future.

20 December 2025
Unprompted review
Metzi logo

Reply from Metzi

Hey there, thanks so much for the review! We're glad to hear your son likes his new chain! Please get in touch at any time and wish you, and your family, a happy New Year. All the best, Luke

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