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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability, unique style, and attractive appearance. Many consumers appreciate the efficient and fast delivery service, often receiving their orders sooner than expected. The ordering process is frequently described as straightforward, and the customer service team is highlighted for their helpfulness and responsiveness. However, some customers experienced issues with delivery, including delayed or missing orders, and a few reported that their initial attempts to contact customer service went unanswered. A small number of people also encountered problems with product clasps, finding them difficult to open or prone to breaking.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the fast delivery times, with... See more

Order

Customers had positive experiences with order. Many reviewers expressed satisfaction with the ordering... See more

Customer service

Clients share positive opinions on customer service, often describing it as excellent, responsive, and... See more

Based on these reviews

Rated 5 out of 5 stars

Stumbled across this website while looking for a strong chain for my Tomas Sabo crucifix. The snake chain I ordered matches the cross beautifully and feels strong enough too. There was a good sele... See more

Company replied

Rated 5 out of 5 stars

Delivery super fast comes with little bag etc packaged great the bracelet itself is absolutely stunning I love it so sparkly which is right up my street it fits perfectly but next time I may go up a... See more

Company replied

Rated 4 out of 5 stars

Pretty sure I got scammed by this company because my order never arrived and when I reached out, I never heard back. Really disappointed, will have to charge back on my card. Edit: the jewelry arrive... See more

Company replied

Rated 5 out of 5 stars

I received my bracelets today and I am impressed with the packaging and branding, all black packaging was top notch I got my 2 brackets one red heart shaped stones and all back and just like them... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

Metzi: Dedicated to perfecting black jewellery. Premium black chains, pendants, bracelets & rings. No tarnishing or fading and 100% waterproof!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

207 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 56% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This has to be the highest quality…

This has to be the highest quality inexpensive jewelry I've ever purchased!! I ordered the 5mm midnight tennis bracelet and couldn't believe how many compliments I received when I wore it!

24 April 2026
Unprompted review
Rated 3 out of 5 stars

Honest opinion

Not really impressed with the jewelry. Stayed shiny for about 2 days and I really don’t think the chain is 24” in length.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Good quality

Good quality, well recommended!! What to order a thicker chain.

8 April 2026
Unprompted review
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Reply from Metzi

Hi John, thanks so much for the kind review, we're really pleased to hear this! Please get in touch if you have nay questions regarding our jewellery. Always here to help. Best, Luke

Rated 5 out of 5 stars

Never seen a black tennis chain shine…

Never seen a black tennis chain shine like this one! Great overall quality.. It's perfectly straight and even, lays flat, has a very nice clasp that's not bulky. 10/10. Will be ordering the bracelet.

30 March 2026
Unprompted review
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Reply from Metzi

Hi Gaby, thanks you so much for the kind review! Getting our Midnight Tennis pieces right was a big focus for us and we're really happy to hear this. Please get in touch with us at any time! All the best, Luke

Rated 5 out of 5 stars

Loved the product

Loved the product - they looked amazing. Would be helpful to have more size guidance tho - I am a woman (169cm/56kg) and the two smallest sizes fit me fine.

30 March 2026
Unprompted review
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Reply from Metzi

Thanks Angela! We are really happy to hear this. That’s super helpful on sizing as well. We’re currently working on improving our size guidance to make this clearer. Please get in touch at any time. All the best, Luke

Rated 4 out of 5 stars

Great Item, Questionable Customer Service

Pretty sure I got scammed by this company because my order never arrived and when I reached out, I never heard back. Really disappointed, will have to charge back on my card.
Edit: the jewelry arrive, albeit long after the quoted timeline. I am disappointed that my inital outreach to customer service went unanswered. I was only addressed after leaving thia poor review, so for that reason I am only rating 4 stars. The bracelet itself seems very attractive and good quality and I'm actually disappointwd that I didn't order more pieces from them.

9 March 2026
Unprompted review
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Reply from Metzi

Hi Kelsey, hope you are well. We are really sorry to hear this. Please can you reach out to us via our support email: support@themetzicollective.com. We'll be able to help here right away. Best, Luke

Rated 5 out of 5 stars

Second bracelet I have bought from this…

Second bracelet I have bought from this company and have been pleased with both products. The bracelets are very well made and both my sons love them.

27 May 2025
Unprompted review
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Reply from Metzi

Thanks so much Karon! We're glad to hear your son's are enjoying their new bracelets. Please get in touch with us at any time. All the best, Luke

Rated 5 out of 5 stars

Perfect!

This necklace is awesome! Shines beautifully. No issues. Not even with the clasp. Easy on. Easy off. Shipping was fast. Id review the customer service only I never needed it. Everything everything from ordering, to timely delivery, and right down to the quality and ease of wear. It's perfect! I only wish I had purchased the thicker one as I am a bigger guy. But that was my fault.

27 March 2026
Unprompted review
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Reply from Metzi

Thanks so much RJ! This really means a lot to us! We have some exciting new pieces coming soon and we can't wait to share those with you. Have a great day, Luke

Rated 5 out of 5 stars

Top notch service

I found these bracelets on Facebook and fell in love with their style, as well as their aesthetic. So, I ordered two of them. When I originally received them, I realized I had ordered the wrong sizes and had a little issue with the clasp on one of the tennis bracelets. So I proceeded to reach out to Metzis support team and all I can say is WOW their customer service was out of this world they stayed in contact with me throughout the whole return process big shout out to Luke! I finally received my return yesterday and the new size fits amazing and they also personally made sure everything was in working order before sending my return back to me. I would highly recommend this company to anyone who is thinking about making a purchase. I will be ordering again as soon as there is a restock of the Ember collection. I couldn't be more satisfied with how everything turned out.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Quality jewellery

Quality black jewellery at a good price, feels very solid and well-made and comes with a little pouch!
Delivery was fast, customer service good, all round decent company

30 April 2025
Unprompted review
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Reply from Metzi

Hi Kaspar, thank you so much for the review! We're really pleased to hear this. Please get in touch with us at any time. Have a great day, Luke

Rated 5 out of 5 stars

Easy to do business with great product

Easy to do business with great product, looks more expensive then it is. Clasp took some force to unlock for the first time but works like a charm. Will do business again and explore their other pieces.

2 March 2026
Unprompted review
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Reply from Metzi

Hi Eric, hope you are well and thanks so much for the review - we really appreciate this! Please reach out at any time. Best, Luke

Rated 5 out of 5 stars

Extremely satisfied with my ring order (not a bot lol)

Extremely satisfied with my ring order, I did want a size 11 for my ring finger but it came size 12, no biggie though, since my index finger is a size 12.

23 March 2026
Unprompted review
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Reply from Metzi

Hi there! Thanks so much for the review we are really pleased to hear this. Please get in touch with us at any time! All the best, Luke

Rated 5 out of 5 stars

I love these rings I bought

I love these rings I bought. They’re very good quality and go great with my outfits. Will definitely purchase more!

25 December 2025
Unprompted review
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Reply from Metzi

Thank you so much for the kind review! We're really please to hear this and please get in touch at at any time. Have a great day, Luke

Rated 5 out of 5 stars

As described

Fast shipping. It was packaged nicely. The red stone black bracelet was as described. Well made and really stands out well. The man's black stone black chain necklace is also well made. I wear it constant, to work and in the shower, it does not leave any green on me. I think it's worth it.

18 March 2026
Unprompted review
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Reply from Metzi

Hi Kelly, thank you so much for the kind review and we're really please to here that your enjoying your new pieces! Please get in touch with us at any time. All the best, Luke

Rated 5 out of 5 stars

The brackets were great made so well…

The brackets were great made so well but I have a friend that wished you would make the eternal heart Braclet little larger like a 8 or 81/2 inch she really liked the one I got but was too small for her wrist would purchase one if it was the larger size

13 March 2026
Unprompted review
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Reply from Metzi

Hi Katherine, hope you are well and thank you so much! We are always looking to expand on our sizing options and will make sure to keep you posted regarding that! Have a great day and all the best, Luke

Rated 1 out of 5 stars

No Customer Service Whatsoever

I got the jewelry well-packaged and within a reasonable amount of shipping time. Unfortunately, neither I, nor the person I got it for can get the box clasp open on either the necklace or the bracelet. We closed the clasps one time to see how everything worked and we can't get the clasps back open. I reached out to the company to find out how to open the box clasp without damaging it and I was flatly ignored. They took our money and won't even support or stand by their product. Don't buy this jewelry if you actually intend to wear it.

11 March 2026
Unprompted review
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Reply from Metzi

Hi there, hope you are well and thanks for getting in touch. I am very sorry to hear about this issue. Please could you contact us via our support email: support@themetzicollective.com and we'll get to assisting here right away. Thank you, Luke

Rated 5 out of 5 stars

Beautiful

Beautiful. So much nicer in person. The finish on the cuban chain is so shiny. I bought myself the rolo bracelet and the iconic cuban bracelet in 8mm They fit so well on my wrist.
So glad i finally bought them. Had my eye on them since METZI launched.
Thanks Alex and Luke.

13 March 2026
Unprompted review
Metzi logo

Reply from Metzi

Hi Alison, hope you are doing well. Thank you for the kind words here and we're super pleased to hear your liking your new pieces! We've got some exciting things coming soon and we'll be sure to keep you posted! All the best, Luke

Rated 5 out of 5 stars

Oustanding quality and customer service

Luke was absolutely brilliant as we had a delivery issue with Royal Mail, replaced item straight away and will definitely order again as quality is outstanding. Thank you again Luke A+++++++

9 March 2026
Unprompted review
Metzi logo

Reply from Metzi

Hi Coby, thank you so much for the kind words. It was my pleasure! Please get in touch with us at any time. Have a great day, Luke

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