Metzi Reviews 

313
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the gorgeous styles, stunning sparkle, and top-notch quality of the jewelry pieces that arrive nicely packaged. People also appreciate the remarkably fast shipping times and the exceptionally helpful customer support team. Some reviewers were not happy with communication gaps and extremely slow responses from support when trying to track orders or resolve issues. A few consumers also mentioned unexpected difficulties with stiff clasps, wrong sizing, or missing items upon delivery. These occasional drawbacks meant that a small group experienced rather frustrating delivery delays before getting their concerns addressed.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the stunning designs and high-quality... See more

Quality

Users describe positive interactions with quality, noting that the jewelry is exceptionally beautiful,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Order

Clients share satisfaction on order processes, frequently highlighting fast shipping times and efficient... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast response times and friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loved the look and purchased the black CZ bracelet which arrived quickly. However, I ordered the wrong size and returned for a smaller size which was dispatched as soon as my return was received, cu... See more

Rated 5 out of 5 stars

10/10 – unreal quality, clearly addicted at this point I’ve ordered from Metzi multiple times now and they’ve never missed. I’ve bought their 8mm Cuban bracelet twice, the 2mm snake bracelet, and... See more

Company replied

Rated 5 out of 5 stars

I received my bracelets today and I am impressed with the packaging and branding, all black packaging was top notch I got my 2 brackets one red heart shaped stones and all back and just like them... See more

Company replied

Rated 5 out of 5 stars

Brilliant styles and top quality jewellery too. Two lads who take customer satisfaction very seriously as well. 10/10 isn't enough for how good Metzi are. I have four bracelets, one bangle, three neck... See more


Company details

  1. Jewelry Store

Written by the company

Metzi: Dedicated to perfecting black jewellery. Premium black chains, pendants, bracelets & rings. No tarnishing or fading and 100% waterproof!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

313 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(313)

192 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Definitely Worth It!

Wow I saw this company through Instagram and was so excited to purchase because I love all black jewelry but hardly find pieces I like. I ordered 3 necklaces and they did not disappoint at all! I’m so happy they’re so beautiful and they have some weight to them and I loved that they offered different size chains and styles. The pieces were packaged carefully and I’m in love with everything about this company will definitely be ordering more pieces in the future! 🔥🖤 if I could add images of the jewelry I would. 🥹

20 November 2025
Unprompted review
Rated 5 out of 5 stars

THIS is THE black jewellery you're looking for

Prompt delivery, beautifully branded quality packaging.
Thank you Rachel for packing the items with such care (and the smiley). I think that says a lot about a company, and how serious and focused on customer assurance they are.
It's odd to even think about, but there's something about that original note that makes the company feel approachable.
Before I get to the product itself there's also a "thank you" card inside the bag which serves 2 purposes - first off it adds a bit of structure to the bag and protection for the jewellery. Turn it over and it's black on black branding which is so elegant I'm considering framing it.
You have to have a beautiful website to showcase black jewellery, which they do. And while the photographs are reassuringly pretty enough for me to part with my cash, I found myself just staring at the bracelet - how DO they get that finish?!

14 November 2025
Unprompted review
Metzi logo

Reply from Metzi

Hi Christopher,

Thank you so much for such a thoughtful review it genuinely means a lot to us. We put a huge amount of care into every part of the experience, so hearing that the packaging, the note, and the details all came through really makes our day.

Thank you again for the support, it truly means a lot to a small team like ours. We hope you enjoy your piece for years to come.

If you need anything, please just reach out at any time.

All the best,
Luke

Rated 5 out of 5 stars

High Quality, Durable, Waterproof, Stylish

So far I’ve bought 3 rings, 2 bracelets, and 2 chains from these guys and I’ve been surprised at the quality and durability of all the pieces. I work at a swim school as well so I can personally say that they are completely waterproof, tarnish free, and they keep their shine even months after you first buy them.

12 November 2025
Unprompted review
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Reply from Metzi

Hi Tahir, hope you are well and thank you so much the review. We’ve got some exciting developments coming this month and we’ll be sure to keep you posted. Thanks again, Luke

Rated 1 out of 5 stars

Still not received item.

Still not received item.

31 October 2025
Unprompted review
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Reply from Metzi

Hello David, we are sorry to hear about this delay. We will send you an email now regarding this matter. Which we will get resolved asap. Thank you, Luke

Rated 5 out of 5 stars

Gorgeous

Gorgeous, well made jewelry!!!! Beautifully packaged and very quickly shipped. Absolutely a 5 star company.

3 September 2025
Unprompted review
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Reply from Metzi

Hi Debi, hope you are well. We are glad you are liking your new jewelry and we really appreciate your support! Please get in touch at any time! Best, Luke

Rated 5 out of 5 stars

Fantastic service and products

Arrived very quickly, both the earrings and the ring are great quality. The ring fits perfectly which is incredible as I have very small hands. Will definitely be telling everyone where I got them from. Also loved the fact that you find out which one of the founders packed your order.

29 October 2025
Unprompted review
Metzi logo

Reply from Metzi

Thank you so much for the kind review ZA. We're glad you're liking your new pieces! We take pride in packing your jewellery ourselves and we really love to hear this. Please get in touch at any time. Have a great rest of your day, Luke

Rated 5 out of 5 stars

Good buy

Company communicated well and delivery was as communicated. The bracelet is great looking and I enjoy wearing it.

10 October 2025
Unprompted review
Metzi logo

Reply from Metzi

Hi Jerry, hope you are well. Thank you so much for the review and we're glad you are enjoying your new bracelet! Keep an eye out on messages from us as we have more designs that we've been work on coming very soon! As always, please get in touch at any point. All the best, Luke

Rated 5 out of 5 stars

Bought a chain

I've bought 2 chains and I'm thinking of getting a bracelet. The style and quality is first class, they both look super cool and stylish. And also the customer service is excellent

20 October 2025
Unprompted review
Metzi logo

Reply from Metzi

Hi Chris, hope you're well. Thank you so much for the review. We are glad your liking your new pieces! As always, please reach out at any time. All the best, Luke

Rated 5 out of 5 stars

8mm Cuban chain & bracelet set.

I’ve ordered from Metzi a few times now, and my experience can be summed up as:
1. Great quality products
2. Fast delivery and careful packaging
3. Excellent customer service

To stay as impartial as possible (and not sound like I’m chasing a discount code), here’s my honest breakdown.

The Good:
I bought the 8mm Cuban chain and bracelet set in June 2024, right when they were first released. From the day they arrived (late June 2024) until October this year, I wore them every single day — to work, to the gym, to Thai boxing classes (the bracelet fits comfortably under gloves), in the shower, and even to sleep. I never took them off, except briefly to try on other pieces.

After over a year of constant wear, they had lost a little of their original shine and developed some very minor chipping around the push-button clasp on the bracelet — nothing major. I ordered a fresh set for special occasions, and the new order included a polishing cloth. After giving my daily-wear set a quick rinse under warm water and a wipe with the cloth, they looked brand new again.

I actually held my worn set next to the new one, and you genuinely can’t tell which is which — apart from a tiny chip on the clasp button. If you give these a quick rinse and occasional wipe with a microfibre or jewellery cleaning cloth, they’ll stay looking flawless indefinitely.

The Neutral:
• Price: Very fair considering the quality. You can find cheaper versions elsewhere, but they won’t come close to Metzi’s build or plating quality. On the other hand, there are much pricier brands that still don’t match Metzi’s durability.
• Style: You either like black jewellery or you don’t. If you do, Metzi is hands-down the best place to get it. If you don’t, you’re probably not reading this review anyway.

The Bad:
• Value retention: Since these are made of 316L stainless steel with black titanium PVD plating, they’re extremely durable but don’t hold resale value like gold or platinum. That’s only an issue if you’re buying as an investment — not as jewellery to actually wear.
• Variety: I’d love to see more chain styles offered with matching bracelets.

Conclusion:
Great stuff — highly recommend. If you like black jewellery, Metzi is the best quality you’ll find.

15 October 2025
Unprompted review
Metzi logo

Reply from Metzi

Hi James, thank you so much for the kind review and the honest breakdown, we really do appreciate this and it really helps us! We are constantly working behind the scenes on new designs and improving our existing jewellery range. Of course, we will keep you posted regarding any movements! Thanks again, Luke

Rated 5 out of 5 stars

Great quality and customer service

Great quality and customer service, items as described and dispatched immediately. A unique range!

16 October 2025
Unprompted review
Metzi logo

Reply from Metzi

Hey Louisa, thanks so much for the review! We're really glad you are enjoying you new pieces. Please stay in touch! Have a great weekend, Luke

Rated 1 out of 5 stars

I never recieved it

I never recieved it. Still waiting, whats up guys?

15 October 2025
Unprompted review
Metzi logo

Reply from Metzi

Hi Eric, we work hard to ship the parcel to our customers as soon as we can. Would you mind emailing support@themetzicollective.com and we will look into this right away. Thank you, Luke

Rated 5 out of 5 stars

Best black jewelery on the market!!

Luke and Alex are awesome! They actually reply if you need help. All their pieces are incredibly durable and I get compliments all the time. Can't wait to see what these guys do in the future 🤘

25 August 2025
Unprompted review
Metzi logo

Reply from Metzi

Thanks so much Alex. We will of course keep you posted when we release new pieces! Have a great day, Luke

Rated 1 out of 5 stars

The very first time I put the necklace…

The very first time I put the necklace on it broke. No, way to contact for a refund or exchange. Very disappointing.

30 September 2025
Unprompted review
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Reply from Metzi

Hello Tobias, very sorry to hear this. We have been in contact regarding this issue via email. We hope to get this resolved as soon as possible. All the best, Luke

Rated 5 out of 5 stars

I ordered a bracelet which was…

I ordered a bracelet which was delivered very quickly, unfortunately I chose the wrong size. The return was done immediately and they sent out a longer bracelet which fits perfectly. The whole process was done professionally and expeditiously. Luke was in contact the whole time and sent out the new item recorded delivery. Thank you! Love the item.

9 October 2025
Unprompted review
Metzi logo

Reply from Metzi

Hi Ollie, thank you so much for the kind review it is much appreciated! We hope you enjoy wearing your new bracelet! Thanks - Luke

Rated 5 out of 5 stars

Escape the ordinary.

After a bit of research on what I wanted, metzi did the rest.
The quality of the chain and pendant is very distinctive and unique, will be ordering again.
very straightforward and simple to custom order online with a personal touch with packaging and a quick delivery, what more could you ask.

8 October 2025
Unprompted review
Metzi logo

Reply from Metzi

Thank you so much for the kind review! We take great pride in the quality and unique character of our jewellery, and we’re glad to hear you’re enjoying your new piece. Thanks - Luke

Rated 5 out of 5 stars

Fantastic customer service and stunning jewellery

I ordered from Metzi for the first time in July after reading the reviews on their quality black jewellery. I foolishly ordered the wrong sizes, purely an error on my part, but Luke and the team have been so responsive and offered an exchange for alternative sizes. Unfortunately, a couple of the items were not available and I was offered a chance of a refund or to wait until stock became available a few weeks later. I opted to wait as I was really impressed with the quality of the pieces I had received and it really fit my style. Throughout they have explained thoroughly and apologised despite the initial error being my own. Can't thank or recommend this company enough. P.s. the jewellery is fantastic, great quality does what it says and looks stunning.

8 October 2025
Unprompted review
Metzi logo

Reply from Metzi

Thanks so much for the kind review Callum! We truly appreciate the support for Metzi. We will keep you posted regarding any future updates as we have a lot of exciting things on the way! All the best, Luke

Rated 5 out of 5 stars

The bracelet was priced very…

The bracelet was priced very generously.. it’s a very nice bracelet and I received it within three days

30 September 2025
Unprompted review
Metzi logo

Reply from Metzi

Hi Vito, thank you very much for the kind review! We really appreciate the support! Enjoy your new bracelet. All the best, Luke

Rated 5 out of 5 stars

Rope chain

Ordered a rope chain and it came well packaged
The itself looks really good cool feels well made and the finish is great.
Only time will tell of the durability of the finish

16 September 2025
Unprompted review
Metzi logo

Reply from Metzi

Hi Douglas, hope you're well. Thank you for the kind words. If you need to reach us regarding your jewellery please don't hesitate to send us an email or WhatsApp message! Have a great day, Luke

Rated 5 out of 5 stars

Great piece of jewelry without breaking the bank.

I ordered the 3mm bracelet and I am totally satisfied with my purchase. It looks great and shines just liked advertised. I wanted the 5mm but its always sold out but if it ever becomes available I will purchase that one as well as the chain well worth the purchase price thank you for making such a great product already have recommended it to friends and family.

25 September 2025
Unprompted review
Metzi logo

Reply from Metzi

Thanks so much for the kind review Paul! We really appreciate all the support you have given. We will be restocking the 5mm bracelet and chain shortly and will will of course keep you posted. Have a great day, Luke

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