The Medicare Family Reviews 

1,079
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 327 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional approach, making complex processes easy to understand. Many people highlight the exceptional customer service, noting that agents are patient, caring, and dedicated to finding the best solutions for individual needs. The overall service is frequently described as excellent, with consumers appreciating the clear explanations, stress-free process, and the ability to make informed decisions. Reviewers are particularly impressed with the prompt responses and the ongoing support provided, ensuring they feel confident and well-guided. However, some people mentioned instances where the agent seemed to operate on a checklist, providing only basic information and not actively exploring different options.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising their professionalism, knowledge, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and knowledge of... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and knowledge of... See more

User experience

Reviewers highlight positive aspects of user experience, with many expressing satisfaction and delight with... See more

Customer communications

Consumers find contact to be a positive experience, with many expressing satisfaction after reaching out for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd seen Sylvia Gordon of The Medicare Family post educational videos on Tik Tok. I called the company for help. Austin Hindes took all my medical information & set me up with broker Liz Trevino. She... See more

Rated 5 out of 5 stars

Maddie Crispino helped me with a focused, detailed and to-the-point advice. She crystallized so much (all) useful information – that too in aesthetically pleasing manner! Her cautionary notes when nee... See more

Rated 5 out of 5 stars

So far I have been really impressed! Both Austin Hindes and Tim Smith were very helpful, patient, and very knowledgeable about all the ins and outs of signing up for Medicare plans. Both sent follow... See more

Rated 5 out of 5 stars

I was very reluctant to go this route to get a new Medicare plan for 2026 since my plan was the one to cancel renewal for next year. I happened to get their agent Jordan Miller and I have to say, he... See more


Company details

  1. Health Insurance Agency
  2. Insurance Agency

Written by the company

The Medicare Family is a family-owned, insurance agency that specializes in helping seniors across the country find the right Medicare plan for their situations.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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5.0

All reviews

(1,079)

318 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank Goodness for Jon!

I was so overwhelmed and confused with choices and plans. Jon made the process simple and helped determine the best options for plan G to choose. He answered all my questions and set me up with ease once I made a decision. I am eternally grateful for the medicare Family and Jon!

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Aaron was a huge help in getting me set…

Aaron was a huge help in getting me set up with my Medicare plans. Had knowledge of what I needed based on information I had given. Its nice to have a trustworthy company to go to for such complicated decisions. Will recommend to everyone.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

I spoke with Aaron Landers on three separate occasions regarding Medicare Supplements. He was friendly and easy to talk to. He did a great job educating me on the differences between Plan N and Plan G in our first discussion and laid out prices from different companies. He was very helpful and patient in answering my questions regarding the research I had done on the companies before finally committing to a plan.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

I had a question on Credible Coverage

I had a question on Credible Coverage. Alicia made me feel like I was asking a good question. Assured me not the first time the question had been asked. Made me feel very good with her answer. Was very kind and told me I could call with any more questions.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Informative, genuine and professional! This is your family!

What an amazing experience I had with Peggy from The Medicare Family! I had been watching their TikTok videos(Sylvia) for the past three years, which helped me navigate all the deadlines, differences in plans, and dos and don'ts to keep me on track and out of the penalty box. Peggy was very friendly, professional, and patient throughout the process. She answered all my questions while breaking down Medicare in easy-to-understand steps, and all the differences in plans and costs. She focused on my unique needs and long-term coverage while keeping the costs manageable within my budget. The Medicare Family is available to me for all my questions and concerns, making me very confident and at ease. I can now retire and be worry-free. Amazing, easy, not pushy or rushed. I would highly recommend. Thank you all!

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Made our initial foray into the world…

Made our initial foray into the world of Medicare options.The informational session was very informative and professional. Alicia Williams was very cordial and welcoming without creating any undue stress.Looking forward to seeing the options suggested by them.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Turning 65 this year

Turning 65 this year. Janet from The Medicare Family was so very helpful with going over several plan options best suited for me. She communicated knowledgably, listened, answered my questions clearly, and made enrollment so very easy. To top it all off, she was a joy to work with. I sent her info to several of my high school friends that are likely turning 65 this year as well. Highly recommend.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Casey Sullivan was top notch and very knowledgeable along with 100% professional. Working with him was easy and flawless. Thank you Casey.

2 February 2026
Unprompted review
Rated 2 out of 5 stars

Not much going on between the ears

The agent I spoke with just operated on checklist and didn't seem to do much thinking. He found the cheapest plans but couldn't offer much of an explanation about why they were cheaper. I was the one asking questions to uncover different options. I expected to deal with an expert rather than someone who could only provide very basic information. When I shared the information I found, he barely looked at it.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Navigating Medicare can be…

Navigating Medicare can be overwhelming, and I’m truly grateful for the guidance I received from Alicia Williams. She answered all of my questions clearly, was patient when I needed clarification, and remained kind and professional throughout the entire process. Her knowledge and thorough explanations made a complicated topic much easier to understand. I sincerely appreciate her expertise and look forward to working with her and Medicare Family to find the Medicare plan that best fits my needs. Thank you for the important work you do in helping so many of us navigate such unfamiliar territory.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Janet Keith with The Medicare Family…

Janet Keith with The Medicare Family was outstanding. She deserves a 20 star review. Extremely knowledgeable and was very patient with all my questions. I’m so thankful and confident in Janet Keith and the Medicare Family.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Janet Keith was so kind and…

Janet Keith was so kind and understanding she walked me through Medicare and how it works and supplement plans and hooked me up with one that best fit me and my needs. Thanks you Janet you’re one of the best

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Jon Wake

Jon explained everything in terms I could understand and if he wasn't sure he quickly researched to make sure I was getting exactly what I needed. He was patient and kind through it all. Follow up emails were timely.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Medicare Family

I worked with Luz Clarita Trevino from The Medicare Family. She was awesome and helpful with all my questions.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Top notch company

Top notch company. They get the job done. Aaron Landers was professional and knowledgeable and a pleasure to work with. Highly recommend them.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

I recently had the opportunity to speak…

I recently had the opportunity to speak with Jordan Miller about medicare.He was very helpful and answered all my questions multiple times. Explained everything in detail so I understood.He made my experience so easy and simple.

21 January 2026
Unprompted review

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