The Medicare Family Reviews 

1,079
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 327 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional approach, making complex processes easy to understand. Many people highlight the exceptional customer service, noting that agents are patient, caring, and dedicated to finding the best solutions for individual needs. The overall service is frequently described as excellent, with consumers appreciating the clear explanations, stress-free process, and the ability to make informed decisions. Reviewers are particularly impressed with the prompt responses and the ongoing support provided, ensuring they feel confident and well-guided. However, some people mentioned instances where the agent seemed to operate on a checklist, providing only basic information and not actively exploring different options.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising their professionalism, knowledge, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and knowledge of... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and knowledge of... See more

User experience

Reviewers highlight positive aspects of user experience, with many expressing satisfaction and delight with... See more

Customer communications

Consumers find contact to be a positive experience, with many expressing satisfaction after reaching out for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd seen Sylvia Gordon of The Medicare Family post educational videos on Tik Tok. I called the company for help. Austin Hindes took all my medical information & set me up with broker Liz Trevino. She... See more

Rated 5 out of 5 stars

Maddie Crispino helped me with a focused, detailed and to-the-point advice. She crystallized so much (all) useful information – that too in aesthetically pleasing manner! Her cautionary notes when nee... See more

Rated 5 out of 5 stars

So far I have been really impressed! Both Austin Hindes and Tim Smith were very helpful, patient, and very knowledgeable about all the ins and outs of signing up for Medicare plans. Both sent follow... See more

Rated 5 out of 5 stars

I was very reluctant to go this route to get a new Medicare plan for 2026 since my plan was the one to cancel renewal for next year. I happened to get their agent Jordan Miller and I have to say, he... See more


Company details

  1. Health Insurance Agency
  2. Insurance Agency

Written by the company

The Medicare Family is a family-owned, insurance agency that specializes in helping seniors across the country find the right Medicare plan for their situations.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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5.0

All reviews

(1,079)

320 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My retirement was rather unexpected and…

My retirement was rather unexpected and i had to act fast to get things in place.Luz Clarita with The Medicare Family made my process very easy and pleasurable. I was up and running before I knew it and everything went off without a hitch.
Thank you Luz Clarita and The Medicare Family for a job well done!

5 March 2026
Unprompted review
Rated 5 out of 5 stars

so easy

Peggy was wonderful made it all simple and painless
she was very pleasant easy to talk to and very knowledgeable would recommend her to anyone

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Peggy W was great to deal with

Peggy W was great to deal with. She answered all my questions and brought up many options I would not have thought of myself. Honestly not sure how I would have navigated all the medicare options without her assistance. Still waiting on some snail mail things, but so far, all supplemental programs have showed up as described. Oh, and start with the book, it will help anyone getting ready to begin the process of signing up.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Aaron Landers made our visit easy and accurate.

Aaron Landers made our visit easy and accurate. He took care of things that were easy and legal for him to do and what he could not do, he sent useful links that made things easy on our side. Less than and hour, all of our time is important.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

5 stars for Alicia Williams.

We had a phone call today with Alicia Williams. My wife and I found her both personable and professional. We appreciated her attention to detail in giving us the most accurate information on how to move forward with our healthcare coverage. We look forward to following up with her in the near future. Thanks to The Medicare Family.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

I had been following Medicsre momma on…

I had been following Medicsre momma on social media for over 2 years. When zI was about to turn 65 I reached out and was enrolled in a supplemental plan that gave back $180. I was also issued a card that I could spend $ each month on items similar to FSA's rules. It was easy and seamless.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

I would like to thank The Medicare…

I would like to thank The Medicare Family for thier help in helping my wife and I through the process. Julia O"Conner was amazing and answered all our questions and guided us every step of the way. Thank you Julia.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Aaron Landers was very patient and…

Aaron Landers was very patient and informative. Signing up for Medicare should be simple, but it is not. He helped me make a decision I am comfortable with. I would recommend The Medicare Family and Aaron Landers in particular.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Peggy Wilhelm was very helpful

Peggy Wilhelm was very helpful. She walked me through several different Medicare supplements and we found one that works great in the area I live. She is knowledgable and assisted me in the best way. I recommend this company.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Veteran plan to use nationwide

When I was looking for a ppo plan for part C on my medicare plan Julia O'Connor chose a plan I had been looking into. One of the biggest things was she found the one that had a great give back for part B and would fit my needs as a veteran.

GM

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Medicare Family

The Medicare family agent, Jonathan Wake was very helpful, proficient and professional.
He answered all my questions, let me know the terms of my policy, how to use it and set me up with the best policy I could obtain.
Thanking you for contacting me for this Medicare policy.
David Anglin

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Janel made my experience absolutely…

Janel made my experience absolutely wonderful. She explained everything, she was patient with all of my questions and extremely informative. I will recommend this company particularly Janel to anyone whose looking for assistance with Medicare Supplements

5 March 2026
Unprompted review
Rated 5 out of 5 stars

I am so grateful for my medicare agent

I am so grateful for my medicare agent, Peggy Willem! She was organized with all the information for me and knew what to ask, and explained things very clearly. I recommend everyone get a Medicare agent to lead you through the Medicare journey. Thank you, Peggy, for all your help!

4 March 2026
Unprompted review

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