The Medicare Family Reviews 

1,076
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 327 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional approach, making complex processes easy to understand. Many people highlight the exceptional customer service, noting that agents are patient, caring, and dedicated to finding the best solutions for individual needs. The overall service is frequently described as excellent, with consumers appreciating the clear explanations, stress-free process, and the ability to make informed decisions. Reviewers are particularly impressed with the prompt responses and the ongoing support provided, ensuring they feel confident and well-guided. However, some people mentioned instances where the agent seemed to operate on a checklist, providing only basic information and not actively exploring different options.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising their professionalism, knowledge, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and knowledge of... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and knowledge of... See more

User experience

Reviewers highlight positive aspects of user experience, with many expressing satisfaction and delight with... See more

Customer communications

Consumers find contact to be a positive experience, with many expressing satisfaction after reaching out for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd seen Sylvia Gordon of The Medicare Family post educational videos on Tik Tok. I called the company for help. Austin Hindes took all my medical information & set me up with broker Liz Trevino. She... See more

Rated 5 out of 5 stars

Maddie Crispino helped me with a focused, detailed and to-the-point advice. She crystallized so much (all) useful information – that too in aesthetically pleasing manner! Her cautionary notes when nee... See more

Rated 5 out of 5 stars

So far I have been really impressed! Both Austin Hindes and Tim Smith were very helpful, patient, and very knowledgeable about all the ins and outs of signing up for Medicare plans. Both sent follow... See more

Rated 5 out of 5 stars

I was very reluctant to go this route to get a new Medicare plan for 2026 since my plan was the one to cancel renewal for next year. I happened to get their agent Jordan Miller and I have to say, he... See more


Company details

  1. Health Insurance Agency
  2. Insurance Agency

Written by the company

The Medicare Family is a family-owned, insurance agency that specializes in helping seniors across the country find the right Medicare plan for their situations.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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5.0

All reviews

(1,076)

317 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience with Janel at Medicare…

My experience with Janel at Medicare Family has been way beyond satisfying. I've never met someone so passionate about Medicare ins and outs. I am turning 65 in the fall, and she has been an absolute god-send to me. She's educated me, she's given such good wisdom, and I feel like we have a strong bond to help in the future. That is priceless! I highly recommend her!

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Jon Pumphrey- Fantastic!

Jon Pumphrey has been tremendously helpful with making Medicare simple and helping me choose what I need. Highly recommend Jon and the Medicare Family!!
Ana

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Peggy was Amazing

Peggy was an amazing help with setting up my new Medicare account. I would highly recommend using Peggy's skills. Very professional & friendly personality.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Medicare - there's a lot to know!

There is a lot to know about the ever changing world of Medicare! Thankfully, Casey Sullivan at The Medicare Family was more than generous in sharing his knowledge and time. He answered all of my questions and helped me find the plan that best fits me.
Then, the Medicare Family team followed up with a phone call and email to see if I have any other questions. They made it clear they are available whenever questions arise. Not just customer service, but knowledgable customer service!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Great info, no pressure

It was easy to make an appointment for a phone interview. Succinct information given without pressure to buy anything. Mike Locke was great to answer all my questions. I highly recommend.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

The agency Sylvia Gordon, Medicare mama…

The agency that I use to help me was great. The person that help me was Elisha, she was great and very helpful and knowledgeable. She had all the patience in the world and was able to answer all my questions. Thank you very much Carmen Cruz

9 April 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Medicare Mama and Aaron

I had been looking for about a year now on Instagram into all the Medicare in's and outs for when I had planned to retire in 2027 and man this could not have been more confusing. So I settled with Medicare Mama since I liked what seemed to be her honest opinions on traditional Medicare vs. a Medicare Advantage plan. So long story short unfortunately I had a forced retirement and had to act quick. I called Medicare Mama and got a gentleman by the name of Aaron Landers and I have to say I'm so glad he got my call because he knows his stuff for sure and he was able to help guide me through this process with ease. Thank you Aaron for having the patients I needed you to have for me since I knew very little of what to do. Your my hero and THANK YOU !!! so much for your guidance during this difficult time.

Sincerely,
Rose L.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

I would LOVE to recommend this company…

I would LOVE to recommend this company to ANYONE out there looking for help finding Medicare Insurance! Julia O'Connor was amazing and helped me better understand and find the right Health Insurance for me. There are hundreds of companies out there and this is the BEST by Far and Julia is top notch for sure!!! I was never pressured to sign or do anything which was awesome.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Navigating the nightmare known as Medicare!

After months of trying to figure out Medicare on my own, I scheduled an appointment with Elisha. She was great! She helped me understand the pros and cons between a Medicare Advantage plan and a Medigap plan so I was able to make an educated choice on which would be best for me. I am so appreciative of her patience with all my questions!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Peggy Willem of The Medicare Family…10 STARS

Peggy Willem of The Medicare Family !!!!!!!!!!!!!!!!!! 10 stars easy. Husband and I went through this process at the same time. Started my final trip down retirement planning which was to learn as much as I could about Social Security and Medicare plans. Social Security was easy but Medicare.......OMG, my brain was a scrambled mess. I then decided to purchase Silvia Gordon's book from The Medicare Family, and I joined their Facebook group. Those 2 things alone were all I needed to help organize my thoughts and help me to plan PROPERLY. I had an initial call (free of charge) with The Medicare Family one year before my 65th birthday. That call eased my worry A LOT. Then as I moved towards retirement age I became more and more knowledgeable about my (our) options. Scheduled a call with Peggy Willem at TMF about my plan and she was sooooooo helpful. So much that her knowledge in our options helped me to decide that I didn't have to wait to retire. Our finances were in order and the only thing that was holding me back was all the Medicare mumbo-jumbo. Nobody wants to retire only to end up being healthcare bankrupt. Thanks to Peggy I was able to apply for Social Security and get Medicare A+B approved within a 2 week period and gave my notice at work. We had our call with Peggy on my last day of work and she was able to get us finalize all the new healthcare plans we needed (Supplement and Drug Plans). There was no gap in our healthcare coverage from my work to Medicare. Feeling very fortunate for Peggy. Contact her without hesitation.

Peggy Willem
Licensed Medicare Specialist
The Medicare Family
themedicarefamily.com

THANK YOU PEGGY !!!!!!!!!!!!!!!!!!!!!!!!!!

27 March 2026
Unprompted review
Rated 5 out of 5 stars

My retirement was rather unexpected and…

My retirement was rather unexpected and i had to act fast to get things in place.Luz Clarita with The Medicare Family made my process very easy and pleasurable. I was up and running before I knew it and everything went off without a hitch.
Thank you Luz Clarita and The Medicare Family for a job well done!

5 March 2026
Unprompted review

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