Easy to use website and very efficient customer service. They quickly corrected my order details when contacted about a failed order through a 'marketing company'. The delivery was fast, the price goo... See more
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Review summary
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I mistakenly ordered two of an item , realised quite quickly and contacted them . I got an immediate reply and they sorted my order before I received it . Delivery was really quick and items are... See more
Company replied
Ordered a Bibi doll as a Christmas present for my granddaughter ..was not disappointed when it arrived.. what a beautiful doll..lovely features soft to touch a lovely little well made outfit this spec... See more
Company replied
Have purchased from this Company numerous times. The items I have bought are always of excellent quality and are definitely value for money. They arrive super quick and are packaged really well. I... See more
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Company details
Written by the company
Visiting The Magic Toy Shop is truly as enchanting as it sounds – thanks to our rich selection of toys and games, you’ll find something for kids of all ages and interests (yes, really!), whether you’re looking for inside or outside entertainment.
Contact info
Unit 6, Edenbridge Trade Centre, Hever Road, TN8 5EA, Edenbridge, United Kingdom
- 01732866922
- info@themagictoyshop.co.uk
- themagictoyshop.co.uk
4.4
Excellent
726 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Absolutely the best best little dog company to deal…
Absolutely the best company to deal with fast delivery and quality toy please keep up your excellent service thank you
18 November 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Stephen,
Your positive words mean a lot to us. Thank you so much for the wonderful feedback. We aim to provide our customers with quality items with quick delivery services. We are excited to serve you again soon!
Kind regards,
MN
The Magic Toy Shop
Reply from The Magic Toy Shop
Dear Pauline,
We are pleased to know that you found the products to be excellent with quick delivery. You have our sincerest gratitude for the wonderful feedback and 5 star rating, it means a lot to us.
Kind regards,
MN
The Magic Toy Shop
Bought a grey marble skateboard with…
Bought a grey marble skateboard with marble effect wheels looks really nice, I'm sure my grandson is going to love it at Xmas. Very good price quick delivery and well packaged. Would definitely recommend.
28 October 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Norma,
We are delighted to know that you got a skateboard for your grandson from our shop. Thank you so much for the wonderful feedback and 5 star rating. We hope it adds to the joy at the Christmas time!
Kind regards,
MN
The Magic Toy Shop
Great Job All Round
From my point of view they’re doing everything well. The item was well packaged and exactly as advertised and it arrived well within time specified. I have retained details of their site so I can return in the future.
19 October 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Margaret,
Thank you so much for your lovely review! We are thrilled to hear that everything met your expectations, from the packaging to the delivery.
Knowing that you are considering returning means a lot to us, and we look forward to welcoming you back anytime. If there is anything specific you are looking for in the future, please do not hesitate to reach out.
Kind regards,
MN
The Magic Toy Shop
Beautiful dolls and first class…
Beautiful dolls and first class ordering and delivery
19 October 2024
Reply from The Magic Toy Shop
Dear Barry,
We are delighted to know that you found our BiBi Dolls to be beautiful and had a great experience ordering with us. Thank you so much for the 5 star rating, it means a lot to us.
Kind regards,
MN
The Magic Toy Shop
Fantastic service
Fantastic service. Not only the cheapest price I could find but they sent it guaranteed next day delivery for FREE . Amazing thank you
8 October 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Simon,
We are pleased to know that your are satisfied with the service and your order. Thank you so much for the 5 star rating, it means a lot to us.
Kind regards,
MN
The Magic Toy Shop
Great value. Bought for my grandson
Bought the stacking cups for my grandson. He loves them. A great buy
22 October 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Doreen,
We are delighted to know you bought the stacking cups for your grandson and he loves them. Thank you so much for the wonderful feedback, it means a lot to us.
Kind regards,
MN
The Magic Toy Shop
Great product at a fantastic price
Great product at a fantastic price
21 October 2024
Unprompted review
Reply from The Magic Toy Shop
Hello,
You have our sincerest gratitude for the 5 star rating, it means a lot to us. We aim to provide our customers with quality items at reasonable prices and speedy delivery services!
Kind regards,
MN
The Magic Toy Shop
Great company to purchase from.
Easy to order of website. Fast delivery of items orderd always arrived in good condition. Have orderd a few dolls now and accessories my grandaughter loves them all
10 October 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Jolley,
We are glad to know that you ordered our BiBi Dolls for your granddaughter who loves them all. We aim to provide a user friendly experience for our customers with quick delivery services and are pleased to know that your experience with us reflects this.
Thank you so much for the wonderful feedback!
Kind regards,
MN
The Magic Toy Shop
Bought a beautiful doll and bath with…
Bought a beautiful doll and bath with accessories they are really good quality, the doll is adorable my grand daughter is gonna love it for Christmas
12 October 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Julie,
We are glad to know you bought a BiBi doll and bath set for your granddaughter, found it to be beautiful, adorable and know that she will love it for Christmas! Thank you so much for the wonderful feedback.
Kind regards,
MN
The Magic Toy Shop
Drum kit
I bought drum kit and guitar and mic for birthday present I'm sure my nephew will love them
17 September 2024
Reply from The Magic Toy Shop
Dear Joanne,
We are delighted to know that you bought the drum and mic kit for your nephews birthday present and are sure he will love it. We are certain that this will make you the favourite aunt and can assure you that you have made a great decision!
Thank you so much for taking the time out to give us this feedback, it means a lot to us.
Kind regards,
MN
The Magic Toy Shop
Quick delivery
Quick delivery, sensible price and granddaughter very pleased with gift. Well done.
17 September 2024
Reply from The Magic Toy Shop
Dear Anthony,
We are delighted to hear that your granddaughter loved the gift! Thank you for your kind feedback on our delivery and pricing. We are happy to have made her day and yours as well. Hope to see you shop with us again soon!
Kind regards,
MN
The Magic Toy Shop
Good communication
Good communication
Reasonably priced and delivered quickly
A little disappointed that the little double buggy has 3 wheels - 2 at the back and 1 at the front. The buggy when fully assembled looks different depending on which side you are looking at. I expressed concerns when trying to assemble it but apparently this is how they are manufactured. So from an asthetic visual point of view, the front wheel looks odd? Doesn’t cause any concern for my granddaughter though so for the money it’s still worth it.
2 October 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Julie,
Thank you for your review! We are pleased that you found the communication and delivery to your satisfaction. We appreciate your feedback on the buggy’s design, and it is great to hear your granddaughter is enjoying it.
If you are ever interested, we have a wide range of prams, pushchairs, and buggies, including ones with four wheels, so there are plenty of options to explore!
Kind regards,
MN
The Magic Toy Shop
Great little kitchen
Great little kitchen for my grandaughter who loves it and I loved the price
24 September 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Wendy,
We are delighted to know that you got our kitchen set for your granddaughter who loves it. We aim to provide our customers with quality items at reasonable prices. Thank you so much for the wonderful feedback.
Kind regards,
MN
The Magic Toy Shop
Presents for my granddaughter
The toys I received look great they are a birthday present for my granddaughter I am sure she will love them
1 October 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Gillian,
Thank you for your wonderful 5-star review! We are so glad to hear that the toys look great and will make a perfect birthday present for your granddaughter. We hope she loves them and has a fantastic birthday!
Kind regards,
MN
The Magic Toy Shop
Great gift great service.!!
Great gift great service.!!! My 10yr old granddaughter will love the doll
17 September 2024
Reply from The Magic Toy Shop
Dear Hazel,
Thank you for your wonderful review! We are delighted to hear that you enjoyed the service and that the doll will be a great gift for your granddaughter. We hope she loves it as much as you do!
Kind regards,
MN
The Magic Toy Shop
Very quick delivery and good prices
Very quick delivery and good prices. I bought a doll and kit from here, items cheaper than Amazon and dispatched the next day. Highly recommend
20 September 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Rebecca,
Thank you so much for your wonderful review! We are thrilled to hear that you found our prices competitive and that your delivery was quick.
It is always a pleasure to know our customers are happy with their purchases, especially when they find great value with us. We truly appreciate your recommendation and look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Good quality
Easy website to use. Fantastic prices and very speedy delivery. Always well packaged. Only drawback in my opinion - they send far too many adverts out.
14 August 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Margaret,
Thank you so much for your wonderful 5-star review! We are delighted to hear that you found our website easy to navigate, our prices fantastic, and that your order arrived quickly and well-packaged.
We truly appreciate your feedback about the promotional materials; we aim to keep our customers informed but will certainly take your suggestion to heart.
Kind regards,
MN
The Magic Toy Shop
Great service
Great service, very responsive and speedy. Toys as described.
18 September 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Jane,
Thank you for your wonderful feedback! We are happy to hear you enjoyed our service, speedy delivery, and that the toys met your expectations.
Kind regards,
MN
The Magic Toy Shop
Excellent Service
My order was received within a couple of days and I was kept updated when delivery would be. The quality of the items I received was excellent. I ordered a Bibi doll and a set of outfits for her. My granddaughter loves them. Will definitely order from this company again. Excellent customer service.
9 September 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Denise,
We are absolutely delighted to know that your order went perfectly and that you ordered our lovely BiBi Doll and a set of outfit for her, which your granddaughter loved!
You have our sincerest gratitude for the 5 star rating and wonderful feedback. We are glad that you found the quality to be excellent, the process to be easy and with free and fast delivery services.
Kind regards,
MN
The Magic Toy Shop
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