Easy to use website and very efficient customer service. They quickly corrected my order details when contacted about a failed order through a 'marketing company'. The delivery was fast, the price goo... See more
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Review summary
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I mistakenly ordered two of an item , realised quite quickly and contacted them . I got an immediate reply and they sorted my order before I received it . Delivery was really quick and items are... See more
Company replied
Ordered a Bibi doll as a Christmas present for my granddaughter ..was not disappointed when it arrived.. what a beautiful doll..lovely features soft to touch a lovely little well made outfit this spec... See more
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Have purchased from this Company numerous times. The items I have bought are always of excellent quality and are definitely value for money. They arrive super quick and are packaged really well. I... See more
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Company details
Written by the company
Visiting The Magic Toy Shop is truly as enchanting as it sounds – thanks to our rich selection of toys and games, you’ll find something for kids of all ages and interests (yes, really!), whether you’re looking for inside or outside entertainment.
Contact info
Unit 6, Edenbridge Trade Centre, Hever Road, TN8 5EA, Edenbridge, United Kingdom
- 01732866922
- info@themagictoyshop.co.uk
- themagictoyshop.co.uk
4.4
Excellent
726 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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It is a Magical toy shop
It is a Magical toy shop! Beautiful doll comes in a beautiful package, delivered on time. My daughter loves the doll, thank you.
18 January 2025
Reply from The Magic Toy Shop
Hello Gemma,
Thank you so much for the positive words. We ae delighted to know that our BiBi Doll has found a new home and a companion. We are glad that your daughter loves the Doll. Welcome to the BiBi community!
Kind regards,
MN
The Magic Toy Shop
Reply from The Magic Toy Shop
Dear Joan,
You have our sincerest gratitude for the wonderful feedback and 5 star rating. We are delighted to know that you are pleased with your order. We are excited to serve you again soon!
Kind regards,
MN
The Magic Toy Shop
Good Christmas tree bag
Ordered a,Christmas tree bag. Bag very good, delivery fast.
3 January 2025
Unprompted review
Reply from The Magic Toy Shop
Dear Janel,
We are glad to know that you found the Christmas Tree Bag to be very good, with a fast delivery service. Thank you so much for the positive feedback!
Kind regards,
MN
The Magic Toy Shop
The baby dolls I bought are brilliant
The baby dolls I bought are brilliant.
They are very good value for money.
They are really well thought out to be super appealing to any small child who loves dolls.
They arrived quickly.
14 January 2025
Unprompted review
Reply from The Magic Toy Shop
Hello,
Thank you for your fantastic review! We are delighted to hear you find our BiBi baby dolls brilliant and great value for money. It’s wonderful to know that you found them to be thoughtfully designed to charm children who love dolls. We are glad your order arrived quickly, and we hope these dolls bring lots of joy and imaginative play!
Kind Regards,
MN
The Magic Toy Shop
Great experience fav company!
Made 2 orders having never used this company before, and I am really happy I did! The products came within the designated timeframe arriving well packaged & im glad I chose to make the order with them. Great experience! Got my Christmas window lights for this year sorted! Thank you!
8 January 2025
Unprompted review
Reply from The Magic Toy Shop
Dear Kelly,
You have our sincerest gratitude for the positive feedback. We are glad to know that your orders with us went perfect with timely deliveries and suitable items. Thank you so much for the 5 star rating. We are excited to serve you again soon!
Kind regards,
MN
The Magic Toy Shop
Reply from The Magic Toy Shop
Dear Angela,
Thank you for sharing your feedback, and we're sorry to hear about your experience. We understand how frustrating it can be when an item doesn't meet expectations. You're welcome to return the unused items within 30 days of receipt for a refund. If there's anything else we can assist with, please let us know—we're here to help.
Kind regards,
MN
The Magic Toy Shop
Missing parts to kids dressing table and chair
I ordered a dressing table with a chair for a Christmas present for my little girl. I ordered it end of October time, didn’t think to build it beforehand as it should all be there as it’s what I’d paid for. When my daughter opened it Christmas Day I was unable to assemble as it has several pieces missing. I emailed them to make them aware of this plus my daughter was so upset and they said we can’t do anything to help me as it’s gone past the 30 day period fr purchase. Regardless there are pieces missing so left a customer without knowing it’s a fault at there end not sending all the correct parts! I think the response was unacceptable and the way the situation was handled was appalling. I will be taking this matter further.
30 December 2024
Unprompted review
Great service throughout
Great service throughout. Will definitely use again
20 December 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Sanj,
You have our sincerest gratitude for the 5 star rating and positive feedback. We are delighted to know that you had a great experience with us and we cannot wait to serve you again soon!
Kind regards,
MN
The Magic Toy Shop
Excellent service beautiful Bibi baby boy doll
Excellent service, purchased a Bibi boy doll from The Magic Toy Shop and he is beautiful. Very pleased with purchase and I am sure my granddaughter will be too on Christmas Day. Quality of product is excellent. The sound box sits in a Pocket on his tummy, which is easily accessible for battery change but a little unusual. The sounds are good not too loud or offensive. Kept up to date and arrived ahead of schedule. T
16 December 2024
Unprompted review
Reply from The Magic Toy Shop
Hello Brit,
Thank you so much for the wonderful feedback. We are absolutely delighted to know that you are very pleased with your new BiBi Doll and find the quality excellent. We are just as excited for your granddaughter to finally meet her new BiBi companion on Christmas Day and hope that he brings endless joy to you and your family this holiday season.
Welcome to the BiBi community, and we look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
You had what I wanted
You had what I wanted. It was posted out promptly after I ordered which was simple to do online .
The doll is really nice.
12 December 2024
Unprompted review
Reply from The Magic Toy Shop
Hello,
Thank you for your kind words! We are thrilled to hear you had a smooth ordering experience and that you love the doll. Our team takes pride in ensuring prompt delivery and offering high-quality products. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
They had the toy I was looking for at…
They had the toy I was looking for at the best price. It was just a pity that it was sent in only a plastic bag as this was a Christmas gift for my grandchild and the toys own box was damaged on arrival.
11 December 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Jill,
Thank you so much for your high rating and wonderful feedback. We are glad to hear you found the toy at the best price!
We have noted your concern about the packaging and will look into improving this for future orders. If the toys' box was damaged during shipping, please do not hesitate to contact our support team, and we will do our best to resolve the issue for you.
Your satisfaction is our top priority, and we look forward to serving you again.
Kind regards,
MN
The Magic Toy Shop
Found some great toys
Found some great toys at great prices and was able to buy for various ages too, delivery was quick and everything was packaged well nothing was damaged even in the slightest
6 December 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Toni,
Thank you so much for the 5 star rating and wonderful feedback. We are glad to know that liked our selection of toys and prices, alongside the delivery services, it truly means a lot to us!
Kind regards,
MN
The Magic Toy Shop
The item on this occasion was faulty…
The item on this occasion was faulty the matter was resolved adequately however with a refund so good on that side of things
3 December 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Rosemary,
Thank you for taking the time out to share your feedback and apologies for the negative experience due to a faulty item. We, however, are glad to know that our customer support team handled the matter for you. In case you could share more information such as your Order ID, we would love to investigate further in order to ensure we can avoid such issues in the future. In any case, we appreciate you taking the time out to give us this feedback!
Kind regards,
MN
The Magic Toy Shop
They’re doing everything right as far…
They’re doing everything right as far as I’m concerned. Ordering items is easy, you are kept informed as to when your order is sent out for delivery, and to who. Information on tracking is supplied, items are wrapped safely and securely but no waste and the items I ordered are great. Extremely satisfied with them.
29 November 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Margaret,
We are absolutely delighted to read your wonderful review and feedback, it truly means a lot to us. We aim to provide our customers with an easy ordering and delivery process, with quality items at reasonable prices. We are glad to know that your order experience with us reflects this, Thank you for the feedback!
Kind regards,
MN
The Magic Toy Shop
Roller skates
I brought roller skates as a Xmas present, delivery was fast the next day. Skates look good.
26 November 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Madhu,
We are delighted to hear that your roller skates arrived on time and met your expectations with their quality. Nothing brings us more joy than knowing our products have brought happiness to you and your family this Christmas. Thank you for sharing your wonderful feedback!
Kind regards,
MN
The Magic Toy Shop
Delivered on time and no problems but…
Delivered on time and no problems but one of the stars I ordered was broken and we weren't able to use it, didn't bother trying to return as they were only £4 each and not worth the hassle
29 November 2024
Unprompted review
Reply from The Magic Toy Shop
Hello,
Thank you for your feedback. We are sorry to hear that one of the stars arrived broken. It is our duty to ensure our customers are fully satisfied, and we would love the chance to resolve this for you.
Please share more details or leave us a message, and we will make it right without any hassle.
Kind Regards,
MN
The Magic Toy Shop
doll s pram
Ordered grandaughter a dolls pram.Easy to order delivered on time.Cannot say anything about the pram because its for Xmas and I wont be playing with it.Looks good on the picture
18 November 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Paul,
Our sincerest gratitude for the 5 star rating and wonderful feedback. We are pleased to know that you found the order process to be easy with timely delivery.
We hope our BiBi Dolls and Accessories bring endless joy to you and your family this Christmas!
Kind regards,
MN
The Magic Toy Shop
Fabulous service & beautiful dolls &…
Fabulous service & beautiful dolls & accessories. Can’t wait to see my granddaughters face when she opens her doll
1 November 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Kath,
We are absolutely delighted to know that you love our BiBi dolls and their accessories. Thank you so much for the wonderful feedback. We hope our BiBi dolls bring endless joy to you and your families this Christmas!
Kind regards,
MN
The Magic Toy Shop
Fast and Reliable
Large selection of products, all reasonably priced. My items arrived speedily and in good condition. They are for Christmas gifts, so have not been opened/used yet.
16 November 2024
Unprompted review
Reply from The Magic Toy Shop
Hello,
We are delighted to hear that you are more than satisfied with the selection of products, prices and the delivery service provided to you. You have our sincerest gratitude for the wonderful feedback and cannot wait to serve you again soon!
Kind regards,
MN
The Magic Toy Shop
Ordered an Ice Bucket
Ordered an Ice Bucket, albeit an inexpensive one but the quality was far poorer than could be expected, with the ‘coating’ coming off in a warm wash of warm water and washing up liquid.
I was initially offered a part refund to keep it, but could not find a use for it in its present state.
Supplier offered me a full refund if I were to parcel it up and send it back postage paid by them.
To be honest, it was more cost effective for me to place it in the Council Recycling Bin an order a replacement elsewhere.
As the saying goes …. Buy Cheap, Buy Twice …. Lessons Learnt
21 November 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Barrie,
Thank you for sharing your experience. We are very sorry to hear about the issues with the Ice Bucket and appreciate your honest feedback. We take product quality seriously and will address this matter with our supplier to ensure improvements.
We are also sorry that our refund process was not the most convenient for you. Please know that we are always here to help if you have concerns or need assistance with future purchases.
Kind Regards,
MN
The Magic Toy Shop
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