Theloftconverter Reviews 110

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness throughout the entire process. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency, clear communication, and attention to detail from start to finish. Reviewers are particularly impressed with the high quality of workmanship, noting that projects are delivered on time, within budget, and exceed expectations. The user experience is described as smooth and stress-free, with the team managing all aspects professionally and keeping disruption to a minimum. Many customers also commend the customer service for being approachable, honest, and proactive in addressing any questions or challenges.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising them as professional, friendly, and... See more

Service

Customers consistently note positive experiences with service, highlighting professionalism, reliability, and... See more

Quality

Customers had positive experiences with quality, consistently praising the high-quality build and excellent... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as a fantastic and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting excellent communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TLC finished my hip to gable loft conversion earlier this year. Connor, Liam and the team were well presented, knowledgeable and very helpful throughout the process. TLC are also well connected with b... See more

Rated 5 out of 5 stars

We instructed The Loft Converter for a full renovation project and the result has exceeded expectations. From structural work through to final finishes, everything was delivered with care and atte... See more

Rated 5 out of 5 stars

Friendly bunch of lads who really know their onions. They did a great job of our loft - definitely recommended.

Rated 5 out of 5 stars

We needed more space but didn’t want to move. The Loft Converter helped us create two extra bedrooms and a bathroom, and it’s completely changed how our home works for our growing family. They were... See more


Company details

  1. Construction Company

Written by the company

London loft conversions, and extensions, Essex loft conversions and Hertfordshire loft conversions. The Loft Converter is one of the leading specialist London loft conversion and extensions company.


Contact info

4.9

Excellent

TrustScore 5 out of 5

110 reviews

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Rated 5 out of 5 stars

Loft converted 2022

We had our loft converted in early 2022, the project ran to the pre-agreed schedule and the standard of the work was excellent. Any snags or issues that came up as part of the built were dealt with during the build and overall we are very happy with our new loft room. The workers were all polite and friendly and we felt that we could ask them questions any time we had them, we have recommended this company to our neighbours

7 April 2022
Unprompted review
Rated 5 out of 5 stars

High Quality Finish with a 5 Star Service

We had a few quotes for our loft conversion and TLC came out as the favored choice and during our initial meetings, it was evident that TLC is the best in the business and knew how to get the most out of the space we had in the loft.

We chose the full design to décor package and would highly recommend the one stop shop package from TLC.
From Day 1, TLC’s efficient team of builders and sub-teams that came in daily respected our property and the people living in the house and kept everything securely covered.
From Matt’s building team to Charlie the electrician’s team, the plumber, roofer, the carpenters’, decorators, and the snag man that came at the end to complete all the final bits – were all super-efficient hard working and always willing to listen to you to ensure you are happy with every stage of the project.

Communication was easy via a WhatsApp group set up so in case of any issues at any time of the day it was dealt with accordingly, even when it was raining heavily at 9 pm one evening and with water coming into the side of the house, Matt came and corrected the covers in the dark and slippery conditions no matter what to ensure it was watertight again.

Bradley the Director and his entire TLC office staff of Andrew, Georgie, Carrie, and Charity were top-notch professionals, courteous, kept everything on track, and were great to work with, no matter what day it was, every single phone call or email was efficiently and professionally responded to.

Bradley was also always available to answer questions and would go over and beyond to address any concerns from start to finish.

TLC completed our loft in a timely manner and of a high-quality standard. I would highly recommend them for your project.

27 January 2022
Unprompted review
Rated 5 out of 5 stars

Our fantastic loft conversion by TLC…

When embarking on our loft conversion we saw many loft companies and one that stuck out was TLC, for the pure fact that they were everywhere, seeing their vans driving around Barnet, during my lockdown walks, so we just had to get a them in for a quote. What we really liked about TLC was what we called our very own ‘one stop shop’ we just didn’t have the time to find contractors for different parts of the job or the paperwork that comes with building your loft conversation. Connor along with Harry and his team were great to work with, nothing was too much for them, and they would come back and fix anything we were unhappy with, even down to some small dents on the window ledge that were bugging me, Connor sent in the Magic Man who did his magic and made them disappear. It wasn’t all plain sailing, but which renovation isn't, we started our loft in November 2020 deep in lockdown, so we did experience delays with suppliers and delivery which prolonged our project. We were in no rush and the perfectionist in me just wanted it to be perfect and it was all so worth it. We love our loft, the space and privacy it has given us, we would recommend TLC to anyone looking to extend their house.
Priti & Rosh - High Barnet

4 January 2022
Unprompted review
Rated 5 out of 5 stars

Great experience with The Loft Converter

We have been delighted with The Loft Converter. We engaged them for our project which included a loft conversion, reconfiguration of our first floor, new porch and utility room and 2 new bathrooms. The entire team, coordinated by Connor the project manager (who is fantastic!), were patient, courteous and professional, upholding very high standards. They all were mindful of the fact that we were living in the property during the conversion and were respected our space. We are so pleased with the result, have received many compliments and are proud of our home- thanks to TLC. Particular thanks go to Callum and Sean, Connor and team (plumbing) Paul and team (electricians), Vitali, Rory and Dale. We would willingly use them again for future work and can thoroughly recommend them to anyone taking on a build project.

22 December 2021
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Stars to TLC 💪🏻💪🏻💪🏻

We received 4 quotations for our proposed loft extension. TLC came highly recommended and as soon as we met with Connor we felt very comfortable and at ease.
They instructed their draftsman to draw up the proposed plans and were very accommodating in amending the plans, once we were happy they filled in all paperwork and submitted documents and plans into the council.
Once we got planning we had a meeting and agreed a start date. We had a lovely team (Callum and Sean to name a few) they showed commitment, compassion and are extremely hard workers. TLC were always there to answer any questions we had, communication was excellent and not forgetting their hard work carrying nine 2.6m x1.2m tiles up the scaffolding and through the loft window.
The project to just under 9 weeks and we are delighted with the outcome.
We would highly recommend TLC to anyone wanting to carry out a loft extension.

9 December 2021
Unprompted review
Rated 5 out of 5 stars

loft conversion L-shaped dormer

Our loft conversion (an L-shaped dormer) was completed on time and on budget. The team at TLC were courteous and really cared about the quality of their work. Every one of the trades did a great job and communications and billing were straight forward. Would highly recommend them as a company.

13 June 2021
Unprompted review
Rated 5 out of 5 stars

Excellent work finish and 5 star service

The TLC finish my loft conversion with excellent quality work and five star service. I would highly recommend them to anyone. They are professional team with lots of enthusiasm, high quality standards and attention to details attitude. Each individual of Bradley and Connor team are hard workers with high standard, Connor is very efficient and has excellent organizing skills, he already tell us: don’t worry I will get this sorted and he did. Builder leaders Harry and Billy were also very organised , except the high quality work finish, they always make sure we know the progress and the plan. Builder Rory is one of the treasures in TLC, he works very hard and deliver high quality finish. Most importantly any time the company and customers need him, he is there, even in a raining stormy midnight when we need somebody to cover the loft staffs, he came and finish the work with soaking wet on the slippery scaffolding but never complain. He told us: this is my job. It needs to be done! “Plumber Tyson and electrician Charlie and their teams are high standard professionals and finish work with excellence. TLC is a positive, happy and fast efficient team. Their builders, electricians and plumbers are top professionals in this field, main thing they love what they are doing and delivers high quality finish. More importantly, TLC price is very competitive! I would say top quality work and honestly priced. Definitely a five star for me and my husband!

27 May 2021
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend.

We decided to use TLC for our loft conversion, following a recommendation from a friend.

The work was completed on time, to a very high standard and we are really pleased with the end result. Communication was easy, thanks to the WhatsApp group created by them, and any issues that did pop up were dealt with quickly by Connor (the project manager).

All the different teams that were sent in over various stages of the project were professional and of high quality.

Would definitely recommend.

19 May 2021
Unprompted review
Rated 5 out of 5 stars

I strongly recommend TLC

I strongly recommend TLC, they are reliable, honest, professional, friendly team.the team delivered an excellent job, they completed the project with brilliant outcome, not just the loft , but also nice stud wall with radiator and door fitted on the first floor.the boiler was transferred and reinstalled nicely.I am very happy with my choice. They also have such good after sale service, any problems after the completion they sorted out for me promptly.they are very responsible and easy communicate.The project Manager Connor is excellent, Harry , Billy , the electrician Charlie, plumber Tyson , the roofer , and the decorator Scott are all very professional, reliable, delivered an outstanding job.Alfie is very knowledgeable provide a lot of good advice.Charity and Georgie are very friendly. The whole team is excellent. Well done, great job!

13 May 2021
Unprompted review
Rated 5 out of 5 stars

I Cannot rate TLC Highly Enough

I Cannot rate TLC Highly Enough
They were courteous and extremely good to work with from start to finish , Did everything they said they’d do an more. There guys on site were very good , Brilliant craftsman, extremely punctual, They cleaned up regularly And kept our place as clean as possible during major works
I would Definitely recommend TLC To anyone who is thinking of a loft conversion

12 May 2021
Unprompted review
Rated 5 out of 5 stars

TLC-what it says on the tin-tender-loving-care!

TLC have just finished our loft and I have to say they have been fantastic!
We had a few other quotes but we weren’t keen on the companies but face to face, the owner of TLC made us feel reassured and felt like they held our hands through the project.
They finished before their time set and we are over the moon!
They were tidy at the end of each day and informed us daily what would be happening. TLC also kept costs down for us as much as possible having a smaller budget and set out plans with what they could do for the money we had to spend.
All trades that passed through are home were lovely and very respectful. They made it a pleasurable experience for us and we would highly recommend to anyone!

12 May 2021
Unprompted review
Rated 1 out of 5 stars

Please stay away from TLC

Please stay away from TLC. Bradley the owner is a liar and a thief. He has taken all our money and delivered poor quality unfinished work. His contracter JMB is terrible, unskilled workers without the proper tools doing skilled jobs. We had to pay again for other builders to rectify and complete work that we already paid for. Wrong items ordered by them so we had to pay for their mistakes. Bradley told us to get a solicitor he does not want to get involved. Thx TLC for the worst experience

12 May 2021
Unprompted review
Theloftconverter logo

Reply from Theloftconverter

Hi James, we appreciate all reviews and feedback from our customers but this is quite frankly so far from the truth that I feel the need to support TLC's side. You signed a contract with us, agreed to extras, these works were completed to a high standard, that you still owe us the money for. Your contract is not paid up at all so we have definitely not taken any money. You are extremely difficult to communicate with, you have sworn, emailed and yelled abuse at our staff and Bradley the Director. We have offered that we would come back to complete the work and continue with the contract signed but you have refused on many occasions due to not having the funds. Your review is not a true reflection of TLC or Bradley and how we do business. Thank you.

Rated 2 out of 5 stars

Disappointed after good start

Solid job until my last payment was made then found myself chasing repeatedly with limited updates.

Months post "completion" I'm still waiting for the building regs certificate for my loft conversion and empty promises to sort last small jobs which I've now paid for separately.

I was even asked to email their central team with my issues for immediate action but have received no communication.

20 April 2021
Unprompted review
Theloftconverter logo

Reply from Theloftconverter

Hi Adam,
I am sorry to hear your disappointment with the delay with the final building control certificate. We are a building company so can not issue these certificates ourselves, we do in fact use a private building control company who have experienced a huge loss in their staff through the pandemic and therefore are taking a little longer than usual. I hope you appreciate that this isn't a reflection on TLC and their work that was carried out at your property, I remember perviously seeing how impressed and happy you was with your new loft. Again, I am sorry for the delay and building control have promised this will be with you this week.
Kindest regards,
The Loft Converter Ltd

Rated 5 out of 5 stars

Third project in two years

This was the third building project we have used TLC. First project was the loft 2 years ago and the latest was a complete bathroom rip out and rebuild. The costs are competitive and you need to have a good idea of what you want. They do a great job no matter what the hurdles are and respect your home. Connor co-ordinated all three building projects and always got back to me as soon as possible if/when any question or issue arose.

20 January 2021
Unprompted review
Rated 5 out of 5 stars

I would recommend TLC

Had our loft converted by TLC and I was extremely happy with their professionalism, high standard of work and after care. I have recommended them to three friends who have used them and are also very happy.

9 January 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

So happy with the work that TLC and George’s team provided us with, I was so apprehensive about getting a loft conversion but they put me ease and I couldn’t have been happier with the results, thank you again for all your hard work and the endless hours you put in for the job to be complete!

8 January 2021
Unprompted review
Rated 5 out of 5 stars

Exceptional work

Had a lovely loft conversion done by all at TLC. From design to completion, Very polite and great workmanship. Very happy with a full reroof as we were having loft done by George and his team

8 January 2021
Unprompted review
Rated 5 out of 5 stars

Thank you…

Just wanted to say a massive thank you to Bradley and his team at The Loft Converter they were amazing from start to finish, always at hand if I needed to discuss anything. It’s hard to find such punctual polite people at a competitive price.
I was thrilled with the loft conversion and the removal of a wall downstairs.
Also would like to say a thank you to the girls in the office.
Highly recommended.

6 January 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend TLC

Highly recommend TLC, had my Loft Converted in May 2019 and extension carried out in November 2019. Could not be happier with the end result it looks incredible. The team are efficient, reliable and a pleasure to work with. Thank you TLC.

6 January 2021
Unprompted review

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