the ilab Reviews 

280
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

My iPhone battery started playing up after 6 months of normal operation, the phone would cut out despite having a good charge, and then reboot! I took the phone in and had a new battery fitted in unde... See more

Rated 5 out of 5 stars

One is welcomed and treated really well. We had a problem with a new ipad which would not switch on. We took it to ILab to sort it out. Went home and when I tried to log in, it just refused my instr... See more

Rated 5 out of 5 stars

I was given an Ipad Air 2 but it was locked into the previous owners new ipad. Both myself and the previous owner called into the ilab in Barnstaple and my problems was solved in a very efficient and... See more

Rated 5 out of 5 stars

So Elderly friendly Over the years I lab have been my first stop with i phone repairs. Always quick and friendly. They have also given me extra time to explain software issues and how to rectify th... See more

Company details

  1. Mobile Phone Repair Shop

Written by the company

Mobile Phone Repair Shop


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5.0

Excellent

TrustScore 5 out of 5

280 reviews

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No recent history of asking for reviews

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5.0

All reviews

(280)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service. Very professional and friendly. Don’t bother with back street repair shops. iLab are by far the high street leader.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

The only place to go !

Really great customer service from John who put a new battery in my phone recently.
Great knowledge, super customer focus and friendly professional demeanour.
With special thanks to Arlow as well!
Jo

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic advice and customer service

Explained all the options, even one that would not have resulted in a sale for them too. Carried out the battery replacement while I waited and went above and beyond what I had expected. While waiting I observed numerous customers, from all walks of life, and they were all treated in a very polite, helpful and professional manner. Great to see a local independent business providing such good service. Well done guys!

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

My son visited the iLab in Barnstable this morning for a replacement battery for his iPhone 14 Pro.

I cannot overemphasise the dedication and professionalism of the staff. While completing the battery replacement, they went above and beyond by thoroughly cleaning the charging port and carefully repositioning a screen that had been replaced by an unqualified third party. What impressed most was that they performed these additional services without any extra charge.

Highly recommended for anyone needing iPhone repairs.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Broken the evening before

Broken the evening before, handed to ilab the next morning, mended by lunchtime. These guys have the stock and the skills and their customer service is awesome. Great company!

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Saved the day.

Managed to lock my phone and the ilab unlocked it no problem.Highly recommend them for there swift and professional service.

5 May 2025
Unprompted review
Rated 5 out of 5 stars

So good

So good, absolutely saved me from losing all my contacts and photo’s.
Very helpful and fairly priced. Thanks

23 April 2025
Unprompted review
Rated 5 out of 5 stars

The kindness of strangers

Great customer service. I was in town needing to pay for school shoes for my son but as I went to pay, my battery died. The man in ilab kindly charged it for me so I could I purchase the shoes.

9 April 2025
Unprompted review
Rated 5 out of 5 stars

I went to the iLab on Monday as l was…

I went to the iLab on Monday as l was having problems with my emails. The person l saw was really lovely and helpful. Dealt with the problem quickly and efficiently and explained in a way l understood. Not the first time they have given me excellent service. Highly recommended

21 October 2024
Unprompted review

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