the ilab Reviews 

286
•
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Ever since I walked into the ILab to sort my phone I have never looked back. Your always welcomed with a smile and the staff are always so helpful, I wouldn’t go anywhere else, highly recommend!!!

Rated 5 out of 5 stars

Was buying a new phone. All the staff, in particular Chris, were most helpful, not patronising but very patient in explaining things. They also helped to set up the new phone much faster than I could... See more

Rated 5 out of 5 stars

My problem was fixed very quickly....yes, it was me not the phone! I wasn't made to feel foolish, but was given a few tips to give me a little more control of my phone. Thank you for your kindness... See more

Rated 5 out of 5 stars

My iPhone battery started playing up after 6 months of normal operation, the phone would cut out despite having a good charge, and then reboot! I took the phone in and had a new battery fitted in unde... See more

Company details

  1. Mobile Phone Repair Shop

Written by the company

Mobile Phone Repair Shop


Contact info

5.0

Excellent

TrustScore 5 out of 5

286 reviews

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5.0

All reviews

(286)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So good

So good, absolutely saved me from losing all my contacts and photo’s.
Very helpful and fairly priced. Thanks

23 April 2025
Unprompted review
Rated 5 out of 5 stars

The kindness of strangers

Great customer service. I was in town needing to pay for school shoes for my son but as I went to pay, my battery died. The man in ilab kindly charged it for me so I could I purchase the shoes.

9 April 2025
Unprompted review
Rated 5 out of 5 stars

I went to the iLab on Monday as l was…

I went to the iLab on Monday as l was having problems with my emails. The person l saw was really lovely and helpful. Dealt with the problem quickly and efficiently and explained in a way l understood. Not the first time they have given me excellent service. Highly recommended

21 October 2024
Unprompted review
Rated 5 out of 5 stars

Problem solved.

What took me hours to try and sort out on my phone took minutes for Connor to correct. He was extremely helpful and knowledgeable. Highly recommended.

2 March 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Such helpful and polite staff in Barnstaple branch. They sorted my phone for me which I couldn't unlock. Definitely recommend using iLab

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Broken phone

Took husbands phone in expecting the worst but they fixed it the service and friendliness was exceptional so very impressed thankyou ILab would highly recommend to anyone.

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant, fast and friendly service. Why can't all companies operate in this way.
Thoroughly recommend, especially if you know absolutely nothing about all this tech stuff, like me

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience every time I go…

Fantastic experience every time I go into the shop, all the staff are extremely knowledgeable and helpful nothing is too much for them when it comes to customer service and I have complete trust in them, thank you all very much. Xx

1 February 2025
Unprompted review
Rated 5 out of 5 stars

So helpful.

Called at theilab store this morning to see if they could repair the speaker on my rather old iphone, they cleaned it out in a couple of minutes, so it is now working fine. Such a helpful man, I was worried it was going to cost me a lot of money but he done free of charge. Will recommend them to any one that has a problems.

27 January 2025
Unprompted review
Rated 5 out of 5 stars

The grass isn’t always greener….

Just thought I’d pop in and look at the phones wasn’t really considering buying one, but when I saw what a good deal was to be had I bought an iPhone 12. I was surprised when they told me they would get the information from my old phone onto the new phone for nothing because I went to another outlet in town and they had charged me £15 to do that. Also, I I Couldn’t remember a certain password (I’m 72 my brain isn’t what it was !)
Anyway they charged me £29.99 to recover my password. Now I don’t know whether llab would have charged me that but I don’t think so. Anyway, I was with this shop years ago and I’m very glad to be back to it. The grass isn’t always greener.

23 January 2025
Unprompted review

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