the ilab Reviews 

280
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

My iPhone battery started playing up after 6 months of normal operation, the phone would cut out despite having a good charge, and then reboot! I took the phone in and had a new battery fitted in unde... See more

Rated 5 out of 5 stars

One is welcomed and treated really well. We had a problem with a new ipad which would not switch on. We took it to ILab to sort it out. Went home and when I tried to log in, it just refused my instr... See more

Rated 5 out of 5 stars

I was given an Ipad Air 2 but it was locked into the previous owners new ipad. Both myself and the previous owner called into the ilab in Barnstaple and my problems was solved in a very efficient and... See more

Rated 5 out of 5 stars

So Elderly friendly Over the years I lab have been my first stop with i phone repairs. Always quick and friendly. They have also given me extra time to explain software issues and how to rectify th... See more

Company details

  1. Mobile Phone Repair Shop

Written by the company

Mobile Phone Repair Shop


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5.0

Excellent

TrustScore 5 out of 5

280 reviews

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5.0

All reviews

(280)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Firstrate service

Firstrate service, diagnosed problem immediately and fixed it while I was in the shop. I will now only go to this shop.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

The ilab continues to give me service above and beyond any other retailer I visit. Always friendly impartial advice and never trying to upsell more expensive versions!

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Have visited the Ilab twice & purchase…

Have visited the Ilab twice & purchase a Phone & IPad recently. The service from Matt & his colleague, were a pleasure to buy both Items. The knowledge & professional service was shown on both occasions. Would highly recommend their business to anyone. Thank you again. Ricky.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Helpful, professional, kind

So helpful, so professional, so quick and so kind. Cannot rate them too highly, and also gave great advice as well as fixing my phone - second time using them and just as good service as the first time. Love these guys!

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Local Phone repair services.

I used to dread phone issues, thinking I'd be without my device for weeks, dealing with my mobile provider.
The I Lab completely changed that! They offer such a fantastic local repair service - Super Quick turnaround and even have a range of reasonably priced handsets for sale should yours be unpreparable, we've just purchased our sixth handset from their, I would recommend without hesitation their services to family and friends.

26 July 2025
Unprompted review
Rated 5 out of 5 stars

I can’t fault them

I can’t fault them. They gave me advice on iPad that I didn’t purchase from them but had problems with. No charge. Friendly and helpful. I would buy from them.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. We tried a couple of other phone shops in Barnstable first who wanted to charge between £40 and £60 for the charging port not working on my iPhone . We decided to go to ilab who said it was a simple bit of fluff inside. He removed it and said no charge. It’s good to see an honest service from a business and we will definitely be returning to buy a new phone from this shop. Thank you so much for your help.

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Every time I've used ilab in Barnstaple the staff have always been friendly, helpful and knowledgeable. On my last visit, Matt speedily fixed my iPhone problem. Thanks Matt, thanks ilab!

12 July 2025
Unprompted review
Rated 5 out of 5 stars

Gold standard repair service!

Another excellent service from iLab. There are lots of different repair services around but I know I can trust these guys! Their knowledge of Apple products is unsurpassed and if they can't help with the problem, they'll be honest and upfront, offering advice and other options. If they notice anything on your phone which could affect the repair, they'll point it out and let you know beforehand and no work is done without your consent. No unexpected charges here, folks! Their fair pricing means you won't be ripped off, £69 for a screen replacement with a premium screen, screen protector and case.....the phone came back to us looking brand new.
I would NOT go anywhere else, I'm truly grateful that we have these absolute wizards in Barnstaple. They're trustworthy, reliable and knowledgeable so you can bet your device is in excellent hands.
Oh, and did I mention that the staff are rather nice people too!

12 July 2025
Unprompted review

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