Just ordered 2 cigars And a cigar cutter both came next day with tracked 24, and they package it in bubble wrap to protect them from damage. Very happy with my purchase will be ordering again from her... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quick delivery and well packaged . They are great on cigars but not had good experience with a lighter had to take to a local shop for repair 10 days after purchase
Company replied
It was easy to order from a great selection of cigars. The order arrived faster than expected and in perfect condition. Looking forward to a good smoke. Its my thirst time and I will order again
Company replied
Packaging was great’ delivered on time good first order very happy for the outcome
Company replied
Company details
- Cigar Shop
- also in
- Tobacco Shop
Written by the company
We are an online tobacconist shop stocking a large range of cigars and accessories. We sell New World Cigars from Nicaragua, Honduras, Dominican R., Mexico, and Cuban cigars, as well. The best prices for UK cigars you will find on our London cigar shop!
Contact info
Ithaca House, 27 Romford Road, E15 4LJ, London, United Kingdom
- 07827 133 622
- Contact@thehouseofcigars.co.uk
- thehouseofcigars.co.uk
4.8
Excellent
132 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The House of Cigars
Thank you indeed, Stuart!
We appreciate a lot your feedback and you are welcome anytime!
Reply from The House of Cigars
Thank you for your feedback. You are welcome anytime!
Reply from The House of Cigars
Thank you indeed for your feedback. You are welcome anytime!
Reply from The House of Cigars
Thank you for your feedback, Chris! We are pleased to hear that you are happy with our service.
Love it
Simple, affordable and shipped quickly. Cigars were well packaged and have been a great smoke.
2 April 2024
Reply from The House of Cigars
Thank you for your feedback! Please feel free to contact us if you need any help or have any questions.
Great local Tabaconist.
Great stock, good prices, clean store, knowledgeable merchant.
Would (and have) definately reccommend.
20 March 2024
Reply from The House of Cigars
Thank you, Thomas, you are welcome anytime! We have new promotions this week as usual. Don't miss the chance, please!
First time user of The House of Cigars
First time user of The House of Cigars. I found the website site excellent and informative. I thought the pricing is very reasonable. I arranged for click and collect which was more convenient for me. When I arrived at The House of Cigars the person who served me was very helpful, he also gave me lots more information. I cannot fault any aspects from viewing and ordering to collection (and smoking the cigars) I will definitely use The House of Cigars again - 5 Stars all the way
12 March 2024
Reply from The House of Cigars
Thank you, John! We appreciate your feedback a lot and you are welcome anytime!
Probably one of the best companies I…
Probably one of the best companies I have ever had the pleasure to deal with, service is superb, products are high quality and extremely good value. I would love to promote your products and support your supply of bars, pubs and restaurants across Essex. Please contact me for more info or to discuss
11 March 2024
Reply from The House of Cigars
Thank you, Jethro! We'll get in touch asap!
They recently helped me with my order
They recently helped me with my order, and have swayed my personal opinion on their company and brand. I recommend them as they delivered their promise and I got my Order very quickly.
15 February 2024
Unprompted review
Reply from The House of Cigars
Thank you Ethan!
Great Products, Pricing & Service
Easy to use website, good pricing and received great support when I needed to call for help with my delivery.
2 February 2024
Reply from The House of Cigars
Thank you, James, you are welcome anytime!
This is now my go to place
This is now my go to place, when buying my cigars. The online service provides a good selection of cigars, and at good prices. The site is easy to navigate and order, and there is an option to 'buy and collect', or get sent in the post, both of which I have done with an excellent service. I normally choose to collect, as the gentleman that I have seen face to face, is indeed just that...a gentleman. He is always very polite, curtious and notifies me of any new promotions. An all-out great service.
8 January 2024
Unprompted review
Reply from The House of Cigars
Thank you, Thomas, you are welcome anytime!
I placed the order and was kept…
I placed the order and was kept informed until it arrived the next day.
The cigar was a present and it was very well received.
19 December 2023
Reply from The House of Cigars
Thank you, you are welcome anytime!
Good Establishment
Order and collect! Simple, easy and friendly. I parked my car outside the site and the sales team member came out, verified my order and handed over the package, there was an error on my order and it was acknowledged and resolved…. the guy even called me to remind me to collect my missing item and apologised for the error! Good customer service and great prices!
25 October 2023
Reply from The House of Cigars
Thank you Ali!
Reply from The House of Cigars
Thank you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.