The Handbag Restoration Company Reviews 

167
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the handbag restorations, noting that deeply worn, scuffed, or damaged leather items look completely brand new again. Consumers consistently highlight the professional and genuinely helpful staff who handle precious luxury goods with incredible care and meticulous attention to detail. However, some people mentioned that the pricing is entirely transparent and remarkably fair, perfectly complemented by fast communication and exceptionally quick turnaround times. Reviewers also deeply appreciate receiving regular updates and helpful progress photos throughout the entire repair process, making them feel completely confident.

What people talk about most

Product

Reviewers highlight positive aspects of product restoration, expressing great satisfaction with the results.... See more

Quality

Customers consistently report positive experiences with quality, noting that items are restored to an... See more

Service

Clients share positive opinions on service, highlighting fantastic and professional experiences from start to... See more

Staff

Customers consistently note positive experiences with staff, highlighting the helpfulness and mastery of the... See more

Price

People report positive experiences with price, highlighting incredibly reasonable and competitive quotes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Requested a quote from Clare . Received a quick, detailed and honest quote, at a fair price. Quotes from another company were gougingly excessive. Didn't go ahead as the manufacturer provided a re... See more

Rated 5 out of 5 stars

THRC did a tricky replacement of a broken zip on my Mulberry handbag. Their quote was less than another company in London and they had a better rating on Trustpilot. First class job - Clare transferr... See more

Rated 5 out of 5 stars

My wife’s Chanel white handbag has been restored to look like new, all the scratches, scruffs and colour transfer from clothing have disappeared. Very happy with the service will highly recommend Clar... See more

Rated 5 out of 5 stars

Gucci Marmont Strap Extension Just received my bag back from Clare. Had the strap extended with a colour-matched piece of leather, work is first class with a speedy turnaround. No hesitation recomm... See more


Company details

  1. Handbags Shop

Written by the company

Providing a bespoke restoration service for luxury bags and leather goods. The Handbag Restoration Company specialises in repairing, restoring and rejuvenating luxury brands including Hermes, Chanel, Louis Vuitton and many more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

167 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

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4.9

All reviews

(167)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Highly recommended. My bag came back like new. Cannot recommend this company highly enough. Such care and attention with such prized possessions. Fantastic from start to finish.

1 March 2022
Unprompted review
The Handbag Restoration Company logo

Reply from The Handbag Restoration Company

Hi Jayne! Thank you so much for your kind words :).

Clare, THRC x

Rated 5 out of 5 stars

My beloved Chanel bag has chunks taken…

My beloved Chanel bag has chunks taken out a puppy and because I know of this wonderful company I knew it wasn’t for that scrap heap. This fabulous lady restored my bag to its former glory and she really is a bag magician. Can’t recommend highly enough

30 September 2021
Unprompted review
The Handbag Restoration Company logo

Reply from The Handbag Restoration Company

Hi Jo! Thanks for this fantastic review. Might adopt 'bag magician' into my name now :).

Clare, THRC x

Rated 5 out of 5 stars

Just used this company to repair a favourite handbagr my tan…

Just used this company to repair my tan Cross bag bag which I love, I am delighted with the result. Customer service was great, and the repair was reasonably priced too. I would definitely recommend this service, and would not hesitate to use again in the future, if necessary.

22 August 2022
Unprompted review
The Handbag Restoration Company logo

Reply from The Handbag Restoration Company

Hi Sharon! Thank you so much for your kind words. It was a pleasure to work on your bag and I'm sure you will get many more years from it too.

Clare & team x

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