The Handbag Restoration Company Reviews 

162
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the restoration work, often noting that their cherished items, from luxury handbags to vintage pieces, returned looking brand new or even better. Many people highlight the professional and friendly service provided by the staff, particularly a staff member, who is frequently commended for their helpfulness, expertise, and the miraculous transformations they achieve. Reviewers also appreciate the transparent and fair pricing, often finding quotes competitive and without hidden costs, offering great value for the high-quality service. The efficiency of the service, including quick communication and impressive turnaround times, is consistently mentioned as a positive aspect. Customers feel confident entrusting their valuable items to the company, knowing they will receive meticulous care, seamless processes, and excellent, long-lasting results.

What people talk about most

Product

Consumers find product restoration services to be highly positive, with many expressing delight at how their... See more

Quality

Customers had positive experiences with quality, consistently praising the incredible service and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, efficient, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism and... See more

Price

Clients share positive opinions on price, with many reviewers finding the costs reasonable and transparent.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Clare was so helpful & fixed my LV Deauville's broken handle strap to perfection. The service was truly excellent throughout with clear communication & photos of the finished refurb before it was sent... See more

Rated 5 out of 5 stars

Requested a quote from Clare . Received a quick, detailed and honest quote, at a fair price. Quotes from another company were gougingly excessive. Didn't go ahead as the manufacturer provided a re... See more

Rated 5 out of 5 stars

Gucci Marmont Strap Extension Just received my bag back from Clare. Had the strap extended with a colour-matched piece of leather, work is first class with a speedy turnaround. No hesitation recomm... See more

Rated 5 out of 5 stars

THRC did a tricky replacement of a broken zip on my Mulberry handbag. Their quote was less than another company in London and they had a better rating on Trustpilot. First class job - Clare transferr... See more


Company details

  1. Handbags Shop

Written by the company

Providing a bespoke restoration service for luxury bags and leather goods. The Handbag Restoration Company specialises in repairing, restoring and rejuvenating luxury brands including Hermes, Chanel, Louis Vuitton and many more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

162 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(162)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service!

I have used Clares Handbag Restoration Company several times for my bags and have always had great results. A friendly, professional service right from the beginning. You know the cost involved beforehand, the process is explained fully and you are given an excellent turnaround time. I wouldn't hesitate to recommend this company and would not trust my bags with anyone else.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

What a professional company. Such a delight in this day and age to deal with them. Clear communication and instructions. Detailed photos. Superb restoration. I wouldn’t go anywhere else now.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service and workmanship

Incredible service and workmanship. My Gucci bag needed relining and I wanted the strap extended. I am absolutely delighted with the work carried out. It's like a brand new bag. Throughout the process, the company responded to my numerous emails and questions promptly. Nothing seemed too much trouble and they kept my updated with photos during the restoration.

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Wouldn't go anywhere else!

Clare has restored so many of my much-loved bags over the years, and I honestly wouldn't trust anyone else with them. Time and again, she has worked absolute magic—bringing back their colour, restoring their shape, repairing linings, polishing hardware, and making them look beautiful again. Her attention to detail and skill are second to none, and it's clear she genuinely cares about every piece she works on. On top of that, her prices are incredibly reasonable, and her turnaround time is always impressively quick. I can't recommend Clare highly enough!

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Gucci Marmont Strap Extension

Gucci Marmont Strap Extension
Just received my bag back from Clare. Had the strap extended with a colour-matched piece of leather, work is first class with a speedy turnaround.
No hesitation recommending THRC 5 star service

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Thank you so very much to Clare & Team…

Thank you so very much to Clare & Team for securing the handle D rings on my much loved Vendula London bag .
Would definitely recommend Clare & team - from the start of the communication process to posting my bag - very efficient service throughout, reasonable price , professional, helpful, kept me updated at every step including photos once finished and handbag returned respectfully packaged . I would definitely recommend Clare & team .

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Had my mulberry bag restored

Had my mulberry bag restored . So pleased ! Safely shipped back and looks brand new despite being 12 years old . all scratches in the metal gone , marks on the back and corners looking brand new .

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

The Handbag Restoration Company was amazing! Clare got back to me super fast with a very fair quote to restore both of my bags. The entire process,from sending my bags in to being kept updated throughout,was completely seamless. I couldn't believe my eyes when Clare sent over the before and after photos after working her magic. Incredible! I won’t be going anywhere else to get my bags restored.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

So helpful

What an absolute pleasure to deal with this company. Clare the owner couldn’t have been more helpful. In the end I didn’t use because circumstances changed for me. If they change again I would not hesitate to use them. Thanks for your help .

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Superb Service

The process was smooth and seamless from start to finish. I received a fair quote for reinking the leather handle and received clear photos of 'before' and 'after' as soon as the work was completed. I received the handbag back via courier and was pleasantly surprised by how well the bag was packaged for shipment. Absolutely top job and a pleasure to work with. I highly recommend The Handbag Restoration Company.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Mulberry handbag zip replacement

THRC did a tricky replacement of a broken zip on my Mulberry handbag. Their quote was less than another company in London and they had a better rating on Trustpilot. First class job - Clare transferred the original Mulberry zip-pull on to the new zip so it looks like new. Repair completed early and prompt delivery. Highly recommend this company.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Clare has done the most amazing job…

Clare has done the most amazing job with my beloved 30 year old Mulberry handbag. It looks incredible, all the marks removed, small holes repaired and a new zip fitted, reusing the original leather pull tag as I'd wanted. Pricing was really transparent and itemised, so it was easy to decide how much work you wanted completing. My bag came back beautifully packaged too. I'd thoroughly recommend using her service.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

First choice

Requested a quote from Clare .
Received a quick, detailed and honest quote, at a fair price.
Quotes from another company were gougingly excessive.
Didn't go ahead as the manufacturer provided a replacement strap.
But if I ever needed a handbag repair or renovation in the future, this company would be top of the list.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

From the quote to the refurbish, everything was easy and professional. I chose a DPD pick up which suited me.
Will def use again as my bag looks amazing and I thought a great price.

16 March 2026
Unprompted review

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